Marie Curie Cancer Care
Job description

Job title Patron Development Manager

Job reference LAE2320

Department Fundraising

Location 89 Albert Embankment, London

Reports to Head of Major Gifts

Marie Curie has a remarkable asset in its national network of county and Hospice Patrons. This group of individuals, referred to as our Leadership Network, are the most senior and distinguished volunteers within our organisation whose primary purpose is to assist the charity in raising more funds. Along with our Hospice Development Board members and Chairs of our Special Events Committees, our Patrons form a significant part of Marie Curie’s Leadership Network.

Our goal is to have at least one highly effective Patron within each of our key areas of service provision across the UK, achieving a FR target of £10k per annum, where they will also act as ambassadors promoting greater awareness of our work and our need for support. This role, which is critical to the continued implementation of Marie Curie’s overall strategy, ensures that our Patrons and overall Leadership Network are deployed as effectively as possible for the benefit of the charity and to maximise our fundraising capabilities

1. Fundraising

·  Implement the charity-wide strategy for our Patron network with a focus on utilising their networks and influence to generate income.

·  Establish and manage an annual income target as appropriate, manage budgets and resources accordingly.

·  Oversee mechanisms for assessing the performance of the Patrons network on an annual basis against agreed targets.

·  Work closely with Major Gifts, Regional and other fundraising teams to identify new Patrons in areas of need and to manage and oversee the recruitment process.

2. Operational

·  Demonstrate exemplary team work; ‘one charity’, sharing experience and knowledge with others and establishing ways of utilising the Patron network across fundraising teams to support the generation of income from fundraising activities.

·  Monitor, support, motivate and accredit Patrons and their work both internally and externally.

·  Ensure that the induction process for each Patron is implemented to ensure they are fully briefed on the work of the charity and understand their role within the organisation.

·  Build strong personal relationships with Patrons across the UK and become the Head Office/central point of contact for Patrons.

·  Manage, support and communicate with Patrons appropriately working collaboratively with fundraising and services teams.

·  Encourage Patrons to attend Patron meetings, local FR events and other relevant events.

·  Celebrate Patron success by organising appropriate thanks/celebration activities.

·  Ensure that Patron records on the CARE database are maintained and updated as appropriate and undertake any other administrative duties associated with managing the Patron network.

3. Marketing and communications

·  Raise awareness both internally and externally of our Patron volunteers, their role and function.

·  Be responsible for maintaining excellent communications with Patrons using a range of media including bulletins, teleconferencing and personal contact whether face to face, by phone or by email.

·  Liaise with Community teams, PR & Marketing and the Volunteering team within Marie Curie to enhance Patron engagement.

·  Co-ordinate and manage the outputs of an internal working group (key stakeholders: MG team, Regional team, Special Events and Corporate teams) to focus on best practice when working with members of our Leadership Network, manage issues and disseminate policy

4. Develop policy and procedure for managing Patrons

·  Working with the Director of Community Involvement to ensure that our strategy for Patrons is in line with the charity’s wider volunteering strategy.

Key Liaisons

Marie Curie’s Major Gifts & Special Events team, Heads of Regional Fundraising and their teams, Corporate Fundraising team and the Chief Executive’s office.

General
In addition to the specific duties and responsibilities outlined in this job description, all Marie Curie Cancer Care employees should be aware of their specific responsibilities towards the following:

·  Marie Curie Cancer Care operates a no-smoking policy. The post holder should either be a non-smoker or be prepared not to smoke in any Charity premises, grounds or vehicles or when on Marie Curie Cancer Care business outside the office.

·  Adhere to all health and safety and fire regulations and to co-operate with the Charity in maintaining good standards of health and safety.

·  Uphold ethical and professional standards and not behave in a manner that is likely to bring the Charity into disrepute.

·  Promote and sustain a responsible attitude towards equal opportunities and diversity within the Charity.

·  Demonstrate a commitment to ongoing registration requirements or any national professional or occupational standards associated with the role.

·  Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.

·  For designated roles, the post holder will be responsible for health & safety, business continuity planning and/or risk management. (These responsibilities will be notified on appointment).

This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

Marie Curie Cancer Care
Person specification

Job title Patron Development Manager

Job reference LAE2320

Criteria / Essential / Desirable / How assessed
Experience / Significant experience of managing and developing working relationships with high profile senior people.
Proven experience of recruiting, motivating and successfully managing volunteers (or equivalent).
Experience of setting, achieving and monitoring targets and performance. / Experience of implementing complex charity-wide initiatives.
Experience of managing a team remotely. / CV / Interview
Skills / Abilities / Ability to produce and implement fundraising strategies and budgets and monitor and report on performance against agreed KPI’s.
Ability to be able to produce consistently high quality, informative and compelling communications.
Ability to understand the needs and interests of volunteers in order to develop and strengthen relationships between them and Marie Curie.
Excellent written and oral communication skills – confidence in dealing with people at all levels, demonstrating professionalism and diplomacy and with the ability to choose the appropriate tone depending on the audience and subject matter.
Strong organisational skills and the ability to prioritise activities and focus on details. / Public speaking/presentations / CV / Interview
Knowledge / Experience of marketing and product development.
Understanding of the process of identifying, recruiting and motivating volunteers. / Understanding of the different methods of fundraising e.g. corporate, direct mail, regional fundraising, events and legacies / CV / Interview
Qualifications, training and education / Educated to degree level standard or equivalent / Masters degree or post graduate qualification / CV / Interview
Personal qualities / Strong interpersonal skills and relationship-building abilities, with the personality to work collaboratively with co-workers, volunteers and donors; a team builder and act as an ambassador for the Fundraising team.
Ability to motivate and inspire a diverse range of people.
High level of energy, enthusiasm and dedication to the mission and goals of Marie Curie.
Willingness to try new approaches and take appropriate risks.
Sound judgment and integrity.
Diplomatic
Well organised
Persuasive
Creative
Other requirements / Willingness to travel as needed / CV / Interview

Job title: Patron Development Manager

Job reference LAE2320

Salary £38,000 - £41,000 plus London Allowance of £2,550 per annum pro rata

Annual leave entitlement 25 days per year, plus bank holidays

Notice period One Month (after probationary period)

Working hours 28 hours per week

Probationary period Six months

Disclosure Check None

Other benefits

·  Marie Curie Cancer Care Group Personal Pension Scheme

·  Season ticket loan

·  Loan schemes for bikes; computers and satellite navigation systems

Closing date: 6th January 2015 at 5.00PM

To apply please visit our website www.mariecurie.org.uk/jobs

Please email your application form to with the subject line ‘Reference Number – Job Title – Location’ or via post to Marie Curie Cancer Care, Recruitment Centre, 89 Albert Embankment, Vauxhall, London, SE17TP.

Marie Curie Cancer Care aims to be an employer of choice and is committed to equal opportunities.

Charity reg no. 207994 (England & Wales), SCO38731 (Scotland).