MANOR HOUSE RENTAL COORDINATOR

POSITION DESCRIPTION

Manor House Rental Coordinator

POSITION GOAL: To provide exceptional visitor experiences through coordination of rental events at the Wildwood Manor House and associated facilities, wedding venues, and other sites.

CLASSIFICATION: Hourly – Seasonal – Non-exempt

COMPENSATION: $10.15 per hour. Employer and employee contribute to Public Employee Retirement System.

MINIMUM POSITION REQUIREMENTS:

Alternates to the following position requirements may be made as Metroparks finds appropriate and acceptable.

Education: Some training or course work in administration, business, marketing, communication or customer service or closely related degree. Associate’s degree preferred.

Experience: Moderate level of experience in customer service, marketing, and/or event planning required. Some supervisory-level experience preferred.

Knowledge, Skills and Abilities:

  • Must be 18 years of age and possess a valid driver’s license with acceptable driving record.
  • Ability to lead others, delegate, and manage priorities for maximum productivity.
  • Maintain current knowledge of best practices, trends, and conventions within the wedding and special event industry.
  • Ability to communicate in an articulate, intelligent and friendly manner when serving the public and interacting with others; excellent verbal and written communication skills.
  • Basic math skills.
  • Takes initiative and completes tasks on time.
  • Able to understand and follow oral and written procedures and instructions
  • Computer skills in current technology; ability to learn and utilize new software and database programs.
  • Demonstrated decision-making and problem-solving skills.
  • Very organized with a high level of attention to detail.

Behavioral Characteristics

  • Demonstrated tact and diplomacy when working with the public, staff, and stakeholders.
  • Ability to be flexible in a changing work environment; supportive of continuous improvement and change.
  • Always treats people with respect and consideration; exhibits appropriate professional behavior in diverse social, cultural, business and educational situations.
  • Maintains highest standards of integrity and ethical behavior.
  • Demonstrates maturity and professionalism.
  • High levels of energy, initiative and patience along with the ability to manage multiple priorities and processes.
  • Able to deal tactfully and directly with adversity.
  • Dedication to providing excellent customer service.

Working Conditions/Physical Requirements:

  • Work schedule: Flexible work week, up to 35 hours per week, not to exceed 1456 hours per season; including weekends, holidays and evenings;schedule will vary depending on rentals scheduled. Term of employment varies from April through December based on need.
  • Work location: Assigned to Wildwood Metropark; may be required to travel to other Metroparks or locations in Lucas county.
  • May require business use of personal vehicle
  • Physical Requirements: Requires lifting and carrying of up to 25 lb.

REPORTS TO: Customer Service Manager

DIRECT REPORTS: Manor House Maintenance Assistant (seasonal)

DUTIES AND RESPONSIBILITIES:

  • Administer the rental program for the Wildwood Manor House, and outdoor wedding sites
  • Handle Manor House and outdoor event and wedding reservations; maintain rental schedule, receive deposits, send confirmations and ensure communication with supporting departments for set-up, security and maintenance; generate correspondence as needed with Manor House renters and visitors.
  • Show facilities to potential renters, conduct public presentations and educational tours to promote the Manor House and associated rental facilities.
  • Assist customers with planning and coordinating logistics of weddings and rental events, including assistance with set up to maximize the success of each event.
  • Assist with the coordination of interdepartmental activities required for Manor House special events.
  • Develop event and set-up staff schedules to best meet the needs of rental customers.
  • Provide excellent customer service to Metropark visitors, the public and internal customers; respond to customer questions and handle customer service issues.
  • Responsible for all decision-making and solving problems that arise during special events, ensuring customer satisfaction.
  • Implement, maintain, and use QE software to facilitate room set-ups; expand use to other facilities.
  • May be required to move tables and chairs, set up projection screens and AV equipment, and arrange furniture for rentals and programs.
  • Direct the work of seasonal staff, volunteers and interns.
  • Assist in reception and reservation services as needed.
  • Other park district duties as assigned.

EQUIPMENT USED: Computer, office equipment, and household appliances.

The Metropolitan Park District of the Toledo Area is an Equal Opportunity Employer

All inquiries should be addressed to: Human Resources

Metroparks of the Toledo Area

5100 West Central Avenue

Toledo, Ohio 43615-2100

DJ/cm

02/11/2015

Clerical/manorhouserentcoord

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