CPLP STUDY GUIDE
MODULE 6
MANAGING THE LEARNING FUNCTION
LEARNING TECHNOLOGIES
Discuss the advantages and disadvantages of various technology-based training solutions, including CBT, electronic performance support systems (EPSSs), intranets, and simulations.
Discuss one strength and one weaknesses of CBT.
State advantages of job aids, audio, and video to support learning.
State the purpose of an EPSS.
Define e-learning.
Define distance learning.
List one strength and one weakness of teleconferencing.
Define virtual reality and list one strength and one weakness.
Describe three considerations involved in selecting authoring tools for electronic text or publishing.
State one advantage and one disadvantage of using authoring tools to create e-learning content.
Discuss the effects of different computer languages used to develop learning materials.
LEARNING INFORMATION SYSTEMS
Describe the purpose of different types of learning information systems, including learning management systems (LMSs), learning content management systems (LCMSs), collaboration tools, and learning supports systems (LSSs).
List the effects of LMSs and the role they play in the development of a new training department.
List three ways learning systems may be incorporated (effect?) into the learning function.
MARKETPLACE RESOURCES
Describe one factor in selecting printed materials to support learning needs.
List the marketplace resources that instructors or training manager may purchase
from training vendors tomeet internal training needs.
Describe one consideration when selecting e-learning content from a marketplace resource.
Describe one consideration when selecting web-based learning content form a marketplace resource.
Discuss four factors to consider when deciding whether to use off-the-shelf versus in-house development to create training materials.
Compare the advantages and disadvantages of developing materials in-house to purchasing materials from a vendor.
Summarize the steps to create a request for proposal (RFP) and list two elements that are included in the RFP.
BASIC UNDERSTANDING OF PROGRAMS BEING ADMINISTERED
Define program administration
List six responsibilities in the role of a training manager
Describe the purpose of the following components of a program curriculum:
topics, outlines, objectives, courseware, media, and delivery methods
State two considerations of managing facility equipment and resources.
Describe two considerations for assigning instructor to train specific courses
Discuss considerations for using SMEs to provide training
BUDGETING, ACCOUNTING, and FINANCIAL MANAGEMENT
Discuss the four-phased process for developing a strategic plan
Explain the role of the training manager in the strategic planning process
Define the following accounting terms: assets, liabilities, equity, balance sheet, and income statement
Define budget management and list five budget expenses training managers plan
for and manage during this process
PRINCIPLES OF MANAGEMENT
Discuss five activities the training manager is responsible for in ensuring that the
training department helps the organization achieve its goals
Define the following functions of management and leadership: planning, organizing, coordinating, directing, controlling, and leading
PROJECT-PLANNING TOOLS AND PROCESSES
Define the project life cycle and discuss five phases within a life cycle
List four basic goals of project management
Describe each of the following roles within a project: sponsor, champions, managers, and team members
Describe the importance of time management in project planning
Explain the purpose of project planning worksheets
Define Gantt and PERT charts and explain their use in project planning
Describe the purpose of project-planning software tools
List six project management issues
HR SYSTEMS
List six components of a human resource system and what each does
Discuss how the training function interfaces with an organization’s human resource system
Explain how employee-related activities, including developmental planning, management by objective, job responsibilities, and compensation systems, are used to link individual goals with organizational goals
EXTERNAL SYSTEMS
List and define six environmental factors that affect an organization
List six external relationships that affect an organization and describe how they affect the learning needs of employees either positively or negatively.
LEGAL, REGULATORY, and ETHICAL REQUIREMENTS
Discuss employment law and regulatory requirements regarding licensing and certifications
List two implications of civil rights law on training design
Describe whereWLP professionals will find current legislation regardingworkplace safety
Describe two considerations regarding securities and financial reporting laws
Discuss the legal implication of IT compliance
Discuss the implications of providing training in an organization with a labor union
Discuss the law related to intellectual property when reproducing material for training
Identify several types of documentation that may be required of a WLP manager and how each should be handled.
List four sources of ethical standards governing WLP professionals.
EMERGING LEARNING TECHNOLOGIES
Discuss two strategies that WLP professionals can use to keep current on new learning technologies and emerging trends
Describe one approach that WLP professional can use to evaluate new technologies.
Discuss how a WLP professional might implement new technology to improve training.
Explain organizational factors that should be considered when selecting graphic design elements, software capability, hardware requirements, and other new technology.