MANAGEMENT EXPERIENCE

  • Over 14years of management experience in Operations Management within a demanding Academic Department at the University of Texas MD Anderson Cancer Center including providing assistance in the development of business plans; financial analysis; special programs; initiatives; strategic planning; and process improvement.
  • Experienced and knowledgeable in all aspects of human resource management including: Direct Supervision of Support Staff; Staff Recruitment and Retention; Performance Evaluations; Conflict Resolution; Employee Development and Training; Credentialing; Faculty Academic Affairs; Faculty Continuing Education.
  • Experienced and knowledgeable with the following computer programs: KRONOS; Kenexa; PeopleSoft; Coeus; Concur; FIS; Microsoft Office Professional Suite; Discovery; and Web Schedule
  • Provide direct support staff management and leadership for up to 140FTE’s (Full Time Employees) in department includingoffice managers; lab managers; and supervisors.

PROFESSIONAL EXPERIENCE

University of Texas, MD Anderson Cancer Center (1991 – Present)

Operations Manager, Department of Lymphoma / Myeloma, Division of Cancer Medicine(2005 – Present)

  • Responsible for direct supervision of support staff including: Recruitment and Retention; Performance Evaluations; Conflict Resolution; Employee Development and Training; Troubleshooting; Distribution of Labor; Termination and Reduction in Force
  • Provides oversight and monitoring for all operational and business processes with a departmental impact. Assists Department Administrator in development and planning of process improvement initiatives, implementation, and outcome
  • Assists Department Administrator and Department Chair to ensure that human resource related issues were addressed with regards to the faculty, nursing staff, and research staff. Addressed concerns and assisted in conflict resolution. Ensured all training and compliance requirements were fulfilled. Assisted in management of workflow. Acted as primary contact for all faculty, nursing, and research staff
  • Coordinates with human resources department to ensure departmental compliance with all human resources related policies and procedures; all necessary training is completed in a timely manner; and that all documentation follows institutional guidelines
  • Serves as Departmental Liaison with the following departments: Academic and VISA Administration; Faculty Academic Affairs;Medical Staff Office; Human Resources; Information Technology & Communications; Staff Training and Development Departments
  • Coordinates with financial and human resources administration to resolve position funding and classification issues. Responsible for revision and creation of position job descriptions
  • Responsible for monitoring and approving expenses for the departmental maintenance and operations budget
  • Responsible for oversight of departmental space planning, physical relocations, and renovations

Office Manager, Department of CardiologyDivision of Internal Medicine(2003 – 2005)

  • Provided direct supervision to the departmental support staff. Monitored workloads and distributed assignments to ensure work product was both accurate and timely
  • Acted as timekeeper for departmental support staff. Responsible for oversight of the KRONOS system and provided reports to Departmental Administration as requested
  • Responsible for all department procurement services. Purchased goods and services for the department and provided oversight of the yearly inventory reporting
  • Assisted administration in space planning, physical relocation, and space renovation.
  • Served as liaison with Division of Cancer Medicine on all computer (hardware & software) related issues

Health Information Supervisor, Cancer Information Service (2002 – 2003)

  • Responsible for the direct supervision of approximately 8 Health Information Specialists including: Recruitment and Retention; Performance Evaluations; Conflict Resolution; Employee Development and Training; Troubleshooting; Distribution of Labor
  • Served as knowledge resource for the Cancer Information Service, a program of the National Cancer Institute
  • Provided staff trainings to ensure competency on information resources and referral programs
  • Conducted quality audits and identified customer service initiatives

Laboratory Liaison Supervisor, Division of LaboratoryMedicine(1991 - 1997)

  • Responsible for oversight of all lab safety measures
  • Responsible for ordering and maintaining adequate lab supplies
  • Provided direct supervision to all lab employees including: Recruitment and Retention; Performance Evaluations; Conflict Resolution; Employee Development and Training; Troubleshooting; Distribution of Labor

INSTRUCTIONAL EXPERIENCE

Lone Star College (2014-Present)

Houston Community College System (2000 – Present)

Adjunct Faculty, Business Technology, Education, and Health Information Technology

  • Provides classroom and distance education instruction on various courses related to a career in the medical field including: medical terminology; transcription; medical billing and coding; and compliance
  • Provides instruction in various software programs such as: Microsoft Office; Internet Explorer; Medisoft; HCPCS; and EMR
  • Responsible for the assessment of student’s mastery of academic skills and competencies as determined by course outcomes
  • Participates in professional development activities as offered and/or needed
  • Advises students on academic and career options
  • Responsible for maintaining accurate documentation of student’s educational records
  • Responsible for assisting students with problem solving and conflict resolution

EDUCATION

Master of Science in Health, Texas Southern University

Houston, Texas

Bachelor of Science in Health Texas Southern University

Houston, Texas

Professional Affiliations

Member, Association of Cancer Executives 2007- 2012

Member, American College of Healthcare Executives 2010

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