MANA 3320 Human Resources
Study Guide #2
Career Development and
Training
Definitions of training and development
Essential steps of career development
Where are you now?/Assessment
Where do you want to be?/
Organizational information
How do you get there?/Goals and
action plans
Challenges in Career Development
Succession Planning
Practice of training in the U.S.
Training needs assessment
Training design and delivery
Training delivery methods
Training transfer
Training evaluation
Four level training evaluation model
Formal vs. informal training
Competency models
Definition
Anheuser Busch example
Performance Appraisal
Definition of performance management
Reasons to do performance appraisals
Potential outcomes
Rater errors
Relative vs. absolute ratings
Types of performance appraisals
Trait / Behavioral / Outcome
Rating scales (all of them)
Strengths and weaknesses
360 degree feedback
Management by Objectives
The appraisal interview
Tell and sell
Tell and listen
Problem solving
Supervisor role/guideline in actual appraisal
discussion
Performance diagnosis
Compensation
Compensation philosophy
Total compensation and pay mix
Job content vs. skill-based pay
Internal equity or alignment
Job evaluations systems
Job ranking
Job classification
Point systems
Compensable factors
Point-factor systems
Hay point factor
When internal labor market prevails vs. external
market
Market pricing/External Competitive
Salary ranges/bands
Broadbanding
Fair Labor Standards Act (FLSA) of 1938
Equal Pay Act of 1963
Types of incentive programs
“Line of sight”
Individual vs. team vs. organization incentives
Team based plans
Plant-wide plans
Corporate-wide plans
Equity theory
Internal vs. External pay equity
Expectancy theory
Benefits
Size of benefit expense
How benefits dollars are spent
Social Security
Worker’s compensation
Unemployment insurance
Types of voluntary benefits
Family and Medical Leave Act
Older Workers Protection Act
COBRA
HIPAA
ERISA
Types of health insurance plans
Types of retirement plans
Defined benefits vs. defined contribution plans
Types of flexible benefits plans
Pros and cons of flexible benefits plans
Benefits and recruitment / retention
Examples of short answer essay questions. These are only examples of types of questions that will be on the test. Do not expect to see these questions on the test but similar in style to these, covering content that is contained in the book Chapters 7-12 or in the corresponding lecture notes.
- Describe the difference between a behaviorally anchored rating scales and a trait based performance appraisal.
- Describe a number of factors thatcould influence the way companies decide to establish a pay structure
- Describe the types of rating errors that can occur in performance appraisals.
- Define the essential steps of effective career development
- Describe some of the benefits that companies are legally required to provide to their employees.