Make farmers and ranchers profitable. Build a better food system.
Position available: Rancher Success Lead
Our Company
PastureMap's goal is to help make ranchers more profitable. Since launching in 2016, we have built a user community of 5000+ producers in 26 countries. Our management tools empower ranchers with data to make more money while building healthy grasslands. PastureMap's mobile app helps ranch teams keep grazing and animal records in the field. Our analytics platform combines grazing records with soil and rainfall data to help ranch managers make better decisions. We are also building the information backbone of a better meat supply chain. Our vision is to create data insights that empower ranchers to see the results of their management, and to share their knowledge to accelerate innovation towards a better food system.
Your Role
Rancher Success Lead Responsibilities:
-We take rancher success very seriously - it is the core of what we do. You are responsible for helping ranchers get the most out of PastureMap, but your ultimate job is to help farmers and ranchers get more profitable.
-Talk to new ranchers and help them figure out the features that will drive the most value for their business. You will be their main relationship manager and their partner. Help them find the right tier, set up the platform, and work with ranch teams to use the right features to drive value.
-Build ongoing relationships with ranchers and ensure they are getting the most out of our platform. Share new features with the community and work with them to figure out what we should build next.
-Be the voice of the ranchers for us. You will directly help drive the product vision of our company. Help us figure out what to build next. Work closely with product team and developers to directly improve our existing features and future pipeline.
Requirements:
-Care about farmer and rancher empowerment, making them more profitable, and creating a better food system.
-Proven leadership - this is a leadership role in a fast-moving startup that reports directly to the CEO. You are on the hook for setting your own goals, workflow, and delivering results. Independent thinkers and fast movers required.
-Experience in a customer facing role/sales. Excellent empathy and listening skills
-Experience working with farmers or ranchers, or agricultural background. Experience in agricultural training or consultancy is a big plus.
-Tech savvy - you are comfortable using apps, both in helping our customers and in teamwork. You will use Salesforce, Google Docs, Slack, Intercom, JIRA, and Zoom on a daily basis.
-Location: This is a full-time position in our office in San Mateo, CA, and will involve occasional travel to large ranch customers around the country, but most of the rancher success work will be done remotely with our ranches.
Our culture
Committed to our mission. We are deeply committed to empowering the ranching community and planet-positive impact at scale. We are not in this for short term or incremental gains.
Integrity and long term relationships. We hold ourselves to the highest standard of ethical integrity. We do what we say. Our word is our bond. We build long term relationships and believe that people work with people they like and trust.
Never stop learning. If you love stretching yourself and continuously learning new skills, you’ll fit right in. Take up the challenge of building something new and share it with us.
Ownership, humility, roll-up-your-sleeves action bias. Everyone is an owner in the company. We look for doers who jump in quickly, and have a bias towards action. We also look for humility and willingness to roll up your sleeves to help the company succeed, even if it’s outside your description.
Leadership. We expect you to lead instead of waiting for someone to tell you what to do. We believe in asking forgiveness, not permission. Learning quickly by making mistakes is preferred to analysis paralysis.
Radical transparency. We practice radical transparency here at PastureMap. No questions are off limits.
Feedback is a gift. We love feedback and share it in all directions, early and often. The best way to respect each other is through open and direct communication.
Bring your whole self. Every person brings more than just their role to the workplace. We’re married, single, straight, queer, parents, international, dog lovers, hikers, cooking enthusiasts, ping pong champions, whisky lovers. Be your whole self.
Do what you love and have a life. Loved ones, sleep, health, exercise, kids, and hobbies are important! We are committed to helping teammates integrate long and successful careers with real life, not a one-size-fits-all track.
We love food! We love sharing food, talking about great food, eating it… :)
I’m in! What’s next?
1.Submit your resume and cover letter to .
2.We’ll call you for a 15 minute intro call.
3.Invitation to come to our offices to meet the team, you’ll do a sample work project to figure out whether we enjoy working together
4.Offer to join PastureMap team. Start bringing value to ranchers and building a better food system.