MAJOR OAK MEDICAL PRACTICE

PPG Meeting Minutes 27th July 2016

PRESENT:

Dennis Tattersall – Vice Chair (DT)

Celia Hemstock – Secretary (CH)

Celia Flinton (CF)

Dawn Walker – Admin Supervisor(DW)

Apologies

Jacquie Mikhail, Chrissie Ayre, Christine Tollervey, Liz Benson, Celia Tomlinson.

Meeting opened 9.30 a.m.

Meeting closed 10.45 a.m.

Visitor from Self Care Hub

Before we started the meeting DT introduced Judith Whistler from the Mid-NottinghamshireSelf Care Hub, she had come to explain when and how the organisation was set up and its role in the community.

It was commissioned by the Clinical Commissioning Groups of Newark and Sherwood and Mansfield and Ashfield in 2015 and is run by the charity Self Help UK and covers the areas of Newark and Sherwood, Mansfield and Ashfield. The Self Care Hub is a free and confidential ‘one stop shop’ for members of the public and professionals, and is designed to connect local services to help you access free information and self-care support by initially calling one ‘phone line, 0300 303 2600.

  • They listen to what you want and provide non-medical information to help you improve your life experience.
  • They will help you to plan a path to achieve better health and wellbeing.
  • They provide details of voluntary and community support as well as services, activities and groups.
  • It is available to anyone over the age of 18 who is living or working in Mid-Nottinghamshire.

1.Minutes of previous meeting held on 15th June 2016

Amendment: - Christine Tollervey added to list of members present at the meeting.

2. Matters arising from the previous minutes

CF asked if we had confirmation that Tracy Cull from Prism would be attending a future PPG meeting to talk about the services Prism offers patients. DW said she didn’t know as JM dealing with that arrangement.

3. Patients Feedback

The figures for the Friends and Family Test for June were as follows: - 2 Extremely likely to recommend the practice to friends and family 0 likely, 0 neither likely nor unlikely, 0 unlikely, 1 extremely unlikely and 0 don’t know.

5. SRG Report

CF reported that training had been given to SRG members on dealing with conflict and fraud and bribery. CCG projected finances for the next year outlined.

6. Other Reports

None.

7. A.O.B.

DW disclosed there had been a breach of confidentiality in that a prescription, which should have been sent to an outside pharmacy, was inadvertently sent to a committee member of Edwinstowe Community Group. The practice have followed all available measures and procedures, a letter of explanation and apology was sent to the patient for whom the prescription was intended, information was referred to the Governance Officer and it was found not to be a serious enough breach to be officially reported. Dr. Mikhail has logged the incident on the Information Governance site.

Dr. Gopi has asked if there are any practical ways for patients to contact PPG members by email or telephone. CF, DT and CH objected to giving personal email addresses or telephone numbers on the grounds of invasion of our privacy and that we are not qualified to deal with many the of queries which may arise. It was felt that contact through the surgery is adequate. To be discussed with the rest of the PPG at our next meeting.

Next meeting Wednesday the 7th September 2016 at 9.30 a.m.