Sanjay Kaul
22 – Laxton Close
Luton, Bedfordshire
LU28SJ
Phone: (Cell) +44-7894608190
Email:
Linkedin: http://in.linkedin.com/in/linktosanjaykaul
PRINCE2 Practitioner and ITIL Foundation certified, about 20 years of quality experience in a variety of challenging roles within IT industry. Proficient and result-driven; has extensive experience within key Technical, Project and Managerial roles, including current role as a Client Services Manager at Europe’s leading airline. Focused upon the delivery of work of the highest professional standards, in line with the exact requirements, deadlines and budgets of the client, has consistently demonstrated the ability to lead and develop local and remote teams of personnel, to ensure the objectives of the business are achieved.
Extensively traveled and well networked, looking to make a significant contribution in delivering viable solutions by managing large teams and leading from the front.
Sopra Steria Group 2000 – Present
Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end to end service offerings in the market: consulting, systems integration, software development and business process services. With 37,000 employees in over 20 countries, Sopra Steria had pro forma revenue of €3.4billion in 2014.
VXL Instruments Ltd. 1997 – 1999
VXL is one of the global leaders in thin client and server-based computing technologies. It has been manufacturing world-class thin client devices for nearly Four decades. VXL delivers to customers higher returns on investment at a low cost of ownership
Nashsoft systems 1996 – 1997
Current role:
Client Services Manager
Ensuring High availability of services to customer, including Database administration, Integration support, SharePoint (Development and Support), Aircraft Information Management System (Testing and Support), electronic reservation and departure control system and B2B platform. Liaising with customer’s service delivery head, service delivery managers, incident management team, service design and transition team and service desk for different Aspects of the engagement. Help customer with planning of their IT strategies including technologies and information security initiatives. Coordinate with both Onshore and Offshore Management and delivery teams for speedy resolution of issues and delivery of projects wherever necessary. Review offshore resourcing strategies and ensure the project costs are under control and within the budgets.
Responsible for
Ø Identifying promotional opportunities & integrate them into annual account plans.
Ø Proactively seeking out commercial opportunities and partnerships.
Ø Promoting and selling additional services to clients.
Ø Responsible for management of processes to improve efficiency and reduce risk.
Ø Providing realistic plans and forecasts on customer performance.
Ø Address client concerns and ensure the resolution of issues in a timely manner.
Ø Helping client director to achieve account plan targets whilst maximizing profits at the desired margin.
Ø Developing client relationships at a senior and technical level.
Ø Communicating business relevant information and providing structured feedback to senior management.
Ø Supporting the Account Director with the daily running of a busy client facing team
Ø Successful delivery of support services and quality of service
Ø Helping team leads manage Service Level Agreements for incidents and service requests and report to Customer on weekly and monthly basis
Ø Customer satisfaction at regular intervals or after each significant delivery of service. Responds to customers’ queries and complaints and ensures that corrective action is taken.
Ø Working very closely with Team Leads to ensure we comply with the defined “Change Process” and ensure changes are represented appropriately in daily “Change Meetings” and subsequently implemented correctly.
Ø Helping Service Design and Transition teams to be able to move application and service support to appropriate teams. Help them plan and execute knowledge transfer sessions ensuring smooth transition of service form Development to Support.
Ø Ensuring teams have focus on problem management and continuous improvement.
Ø Ensuring high availability of services being managed by Sopra Steria.
Ø Acting as interface between customer and Sopra Steria for incident management
Ø Influence Sopra Steria resourcing strategies and ensure costs are within the budgets.
Ø Help customer with IT strategies including technical choices and information security initiatives
Ø Represent Sopra Steria Teams in Change Advisory Board and attend daily change meetings along with each service team leads of Sopra Steria.
Ø Help team to prepare the development plans considering the technological strategies being implemented by customer.
Other Previous management roles
Ø Head Project Management Office
Ø Project Manager
Ø Transition Manager
Ø Lead Business Analyst
Key Skills and Competencies
Ø Clearly able to present and articulate a value proposition.
Ø Building strong relationships quickly, both inside and outside of a business.
Ø Ability to contact and communicate with high end decision makers.
Ø Ability to follow up with clients in a timely professional manner.
Ø Excellent account management skills.
Ø Strong presentation and negotiation skills.
Ø Ability to quickly learn, use and understand new technology.
Ø Able to develop a portfolio of key accounts.
Ø Capability to handle multiple projects smoothly and thoroughly.
Ø Delivering complex solutions for key customers and influencers.
Ø Identifying commercial opportunities.
Ø Highly organized, ambitious, articulate and professional.
Ø A clear, persuasive & personable communicator.
Ø Having clarity and sound judgment.
Ø Self-motivated and eager to take ownership of responsibilities.
Ø Having a natural drive with a loyal, strong, and proactive work ethic.
Ø Proven motivational and leadership skills.
ó Diploma in advance computing – ACTS, C-DAC Hauzkhas in 2000
ó B.E. Electronics from SSIT, Bangalore University in 1995
ó PRINCE2 Practitioner
ó ITIL® Foundation certified
ó 2 Days workshop on Situational Leadership conducted by Franklin Covey
ó 2 Days workshop on “Crucial Confrontations” by Vital Smart
ó 4 Days CMM Assessment training workshop
ó 1 day Mentoring workshop
ó Many internal leadership and other programs
Interests: Family, Books, Mythology, Cultures, Travel, Cricket and Movies
Status : Married, 1 son, 1 Daughter.
Reference available on request