Lube Technician (J-Team Service Standards+) Broadbase, Inc

Lube Technician (J-Team Service Standards+) Broadbase, Inc.

Job Summary:

As a Lube Technician, you are responsible for performing automotive services including store related tasks in afast-paced environment in accordance with company policies and procedures. Attention to detail is critical to produce quality workmanshipand to exceed customer expectations.

Responsibilities and Duties:

*Note*: Servicing vehicles is a collaborative effort; therefore, the lube technician may perform the duties of one or more of the following roles at any time. Each position includes, but not limited to, the following tasks:

• Execution and reinforcement of Operational Excellence – To deliver wow experiences that exceed expectations and create customers for life
• Displays professional image and sense of urgency

Comply with Broadbase Code of Conduct image and grooming standards

Supports Broadbase Mantra

• Demonstrates excellent customer service skills

Acknowledges customer within 10 seconds

Executes “5-foot rule”

Answers telephone within 3-rings and follows telephone standards

Executes “no handles policy”

• Greets customers using proper check-in, escort and lounge orientation procedures

Discusses Signature Service Oil Change and oil selection

Offers tire rotation

Obtains customer’s signature on initial estimate for authorization of work

• When acting as Courtesy Technician, (CT)

Complete computer based training and hands on proficiency examfor Courtesy Technician duties

Assists with report on conditions

Assists with tire rotation, if applicable

Vacuum interior floors

Clean exterior windows

Install/verify window sticker

• When acting as Upper Bay Technician, (UBT)

Complete computer based training and hands on proficiency examfor Upper Bay Technician duties

Assists with report on conditions

Assists with tire rotation, if applicable

Inspect key components

Inflate tires

Check and fill various fluids

Oversee the overall flow of assigned vehicle to increase throughput and efficiency

Assists Courtesy Technician, Lower Bay Technician and Customer Service Advisor as needed

Complete & forward invoice

Perform ancillary services

• When acting as Lower Bay Technician, (LBT)

Complete computer based trainingand hands on proficiency examfor Lower Bay Technician duties

Assists with report on conditions

Drain oil and replace oil filter

Check and fill all gearboxes

Lubricate chassis

Perform ancillary services

• J-Team Service Standards+(JTSS+) Adherence:

Meets J-Team Service Standards+ with no quality defects

Delivers Signature Service Oil Change dialogue accurately

Perform thorough vehicle inspection(Report on Conditions) in accordance to company policies and procedures

Executes the JTSS call and response system properly

Effectively maintain the store image in accordance with company site standards and presentation

Certified in at least 3 ancillary services

• Health, Safety, Security, Environmental (HSSE)

Ensures customer safety

Wears required Personal Protective Equipment

Knowsstoreevacuation plan as well as additional safety countermeasures

Qualifications and Skills:

• High School Diploma/GED required
• Valid driver’s licence is required
• Excellent written and oral communication skills
• Exceptional customer service and customer relations skills are essential
• Ability to speak effectively with customers and employees
• Ability to provide appropriate technical communication to customers
• Ability to practice fairness and diplomacy as well as the ability to problem solve is essential
• Ability to work in a professional, fast-paced environment

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to perform simple math calculations
• 100% certified completion of required computer based trainingfor the Courtesy Technician (CT), Upper Bay Technician (UBT), and/or Lower Bay Technician (LBT) modules
• Physical dexterity skills are required
• While performing the duties of this job the employee is regularly required to stand; walk; use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; transfer oneself from one work level to another; and move materials from one height to another
• The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl

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