Los AngelesCounty Metropolitan Transportation Authority (LACMTA)
TCU EMPLOYMENT OPPORTUNITY
Bulletin No: 000934-001
Job Title: CUSTOMER INFORMATION AGENT P/T
Specialty:
Closing Date: 13-AUG-2010
Salary Grade: B62
SalaryRange: Start: $15.22 p/hr - Top: $21.74 p/hr
External/Internal: EXTERNAL
Other Info:
This bulletin is posted to establish an Eligiblity List
ONLY ELECTRONIC APPLICATIONS WILL BE ACCEPTED
Position
Utilizes computerized telephone information equipment to receive calls and provide requested bus schedule information
Operates TripMaster Trip Planning System, Centrex, and Porta-Printer equipment
Receives and responds to inquires from callers regarding bus routes, schedules, and fares
Provides computerized information for other transit properties
Uses maps and reference books to determine walking instructions, detour, and other information when required
Informs patrons of frequency of service, required transfer points, proper fares, and transfer fees
Performs other related duties
Maintains, supports, and promotes a safe work environment while complying with all of Metro’s safety rules, policies, and procedures
Requirements For Employment
One year of experience performing customer service duties face-to-face or over the telephone with experience performing office clerical duties and demonstrated computer skills
Experience in a CallCenter environment desirable
Familiarity with transit, including public timetables, maps, and the ability to communicate geographical information is preferred
Knowledge:
Principles of business and telephone etiquette
General office practices and procedures
Abilities:
Read, write, speak, and understand English
Follow oral and written instructions
Communicate effectively with others
Understand and relay complex information using computer terminals, maps, and reference books
Convey information clearly, accurately, quickly, and courteously over the telephone to the public
Deal tactfully and effectively with the public and other departmental personnel
Respond appropriately to inquires and requests for information
Input data at 15 net words per minute
Selection Procedure
APPLICATION SCREENING , MULTIPLE CHOICE TEST , APPRAISAL INTERVIEW
Application Procedure
To apply, visit Metro's website at and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro location:
METRO Headquarters, Employment Office
One GatewayPlaza
Los Angeles, CA90012
Telephone: (213) 922-7153 or for the hearing impaired (TDD), call (213) 922-3900.
All completed online Employment Applications must be received by 4:00 p.m. on the closing date.
*Open to the public and all Metro employees
LACMTA BENEFITS
Medical, Dental, Vision plans
Group Life Insurance
Holidays
Sick time
Vacation time
Pension plan
Social Security coverage
Transportation passes
Credit union
Tuition assistance
Deferred Compensation 401 (k)
Thrift plan
Employee Assistance Program
US Savings Bonds
Flexible medical spending account
Flexible dependent care account
Jury duty
Accidental Death & Dismemberment Insurance
Supplemental Questions
How many years of experience do you have performing customer service duties face-to-face or over the telephone?