Location:St. Paul S Cathedral, London EC4M 8AD

Job title:Admissions Team Member– Saturday

Location:St. Paul’s Cathedral, London EC4M 8AD

Reporting to:Admissions Manager

Head of Department:Director of Visitor Services, Marketing & PR

Main purpose of job:

To welcome all visitors and to provide appropriate access, information and assistance for the

benefit of their visit and safety; to operate admissions tills.

Main Duties

1. Proactively welcoming visitors and making them feel valued; creating a good first impression of St Paul’s people.

1. Respond to visitors’ enquiries in a positive and sympathetic manner.

1. Providing information and assistance as required.

1. Staffing of tills at entrances to the Cathedral using correct till procedures, conversant with the technicalities of the process and its IT.

1. Carrying of sealed cash bags and sealed counter cache boxes to the Cash Office or the Senior Steward’s Office

1. Maintaining accuracy of cash/contents of till drawers

1. Troubleshooting and resolving minor equipment malfunction.

1. Checking visitors’ tickets at the designated entrances

1. Staffing the Cathedral Steps after the tills close, explaining to visitors why entry is temporarily barred. Responsible for closing the doors at the West End.

1. General security surveillance (including St Dunstan’s Chapel), including ensuring that visitors/tour groups do not gain unauthorised entry

1. Dealing with suspicious occurrences

1. Assisting with the evacuation of the Cathedral in accordance with the emergency procedures

1. Awareness of and compliance with the Dean and Chapter’s Health & Safety and Safeguarding Policies

1. Any other duties as detailed by the Admissions Manager

The job description is an operational document that does not form part of your contract of employment. It may be that from time to time you are expected to perform tasks that may not be expressly in the job description but are nonetheless necessary in the day to day performance of your duties.St Paul's Cathedral reserves the right to amend the job descriptionas may from time to time be necessary to meet thechanging needs of the organisation.

Person Specification

The person selected for the post of Admissions Team Member will:

• Have a friendly, helpful disposition and be able to relate easily to members of the public
• Have a good conversational manner in English, and ideally be fluent in a second language
• Have experience of customer service in a busy environment open to the public
• Be prepared to observe Cathedral rules and procedures, particularly with regard to Health & Safety regulations and emergency evacuation of the building
• Be competent in the use of information technology
• Be efficient and accurate in cash handling and computerised till operation (experience desirable)
• Be prepared to troubleshoot minor ticketing equipment malfunctions
• Maintain high standards of personal appearance and behaviour appropriate to the environment of a major place of worship

Terms of Employment (summary)

ProbationaryPeriod

Salary

Dress