Issue Number / Draft 7
Date / May 2016
Author / TH
Key Objectives / KPI with key deliverable and target / Time-scale / Lead / Update
Library Communication Strategy / Strategy produced in consultation with our user groups to further identify and meet staff and student needs / June ‘16 / TH, CS, ST
Embedded new framework of:
- academic liaison – confirm lead officers (with their own KPIs) in
- Copyright - example
- Research
- User Education/ Information / digital literacy/ referencing
- Validation
- Partnership and Franchise
- Student induction (example 1), pre-induction and pre-enrolment
- A report on the potential of an interactive online induction that reaches out to all new students and complements existing online tutorials (BISSTO)
- Subject support/ promotion of resources and services
- web / online tutorials/ print publications
- Distance learning
- resource allocation– information available with regular updates to academic groups on current resource spend and usage. Regular meetings with academic groups to discuss options.
Librarian Team, GP / Areas of responsibilities confirmed for relevant staff
Draft Communications Strategy arising from the new framework being developed May 2015(delayed until June 16)
Introduced liaison framework with Academic Groups – meet Academic Group Leaders/Co-ordinators to discuss information on resource spend/usage
Flexible and dynamic electronic / digital signage – easily updated to reflect immediate issues e.g. noise, service disruptions and current information / Sept ‘15 / TH / Not developed as planned as University project delayed
Starting to investigate development of current provision using existing software
Delayed until Summer 16
Regain accreditation for Customer Service Excellence or similar award / Mar ‘15 / SEB,TH, CS, ST / Confirmed
Staff Development - embedding new university PDP and appraisal process to encourage more reflective practice and targeted staff development
Update library job descriptions where necessary / Apr ‘14 / SEB,TH, CS / University PDP process under review
Ongoing
To be undertaken Summer 2016
Analysis of feedback: NSS, PRES, PTES, USS, Library Survey etc. / Nov ‘13 Annual analysis / TH, CS, ST
Librarian Team / Ongoing
Analysis of feedback from 2015/16Library Survey published on web-site
Current data published on web-site and for use with prospectuses and handbooks e.g. number of e-resources, books, journals etc. / Dec ‘13 / TH, CS, GP / Ongoing - Available on intranet
Liaise with academic groups and student representatives (SU) to maintain appropriate study environment within the Library
All Library staff actively maintaining study environment / Dec ‘13 / TH, CS, ST / Created new Silent Study Zone within the Library
Have setup a new Library and Student Services User Group as a forum to discuss such issues
Introduced liaison framework with Academic Groups to discuss these issues
Publish meetings framework, to include frequency of:
- Departmental updates – TH, CS, ST
- Librarian Updates – CS, ST & SLs
- Library Assistant updates – TH & LAs
- All-staff briefings
Ongoing
Notes of meetings, updates on objectives etc. to be stored on SharePoint and visible to all staff / Nov ‘13 / TH, CS / Completed
Ongoing
Re-launch TALIS Aspire / TALIS Aspire (TA) acknowledged as cornerstone of reading list management and quality assurance
Reading List information from Module Database populated within TA
Discuss TA within liaison framework with academics and students / April ‘15 / CS, ST, Librarian Team / Reading Lists populated. User Education continues during the roll out.
Need to review User Education in response to a lack of awareness from students (as evidenced by April/May 16 Student Focus Groups)
Investigate operating the Library Mgt System under a shared CAPITA service with UCLan and University of Cumbria / Fully-costed options in place to consider
To include Resource Discovery and Automatic renewals / Mar ‘14 / TH,CS / Working with UCLan and Cumbria no longer an option following further investigation
Unilaterally implemented Resource Discovery and automatic renewals Sept 15
Review Collection And Development Policy / Reviewed and updated policy agreed and audited by relevant University committees / Mar/Apr ‘15 / CS
Increase percentage of shelf ready books to 90% / Trial of suppliers, comparison data on percentage of Shelf ready items supplied / May ‘15 / CS
To fully re-establish ILL service / Agreed processes (who does what) in place – all ILL staff understand processes to facilitate backup and inter-changeability
Training programme planned and performance standards published / Oct ’13 / CS, ILL Team / The organisation and staffing under review
All relevant staff understand and can satisfactorily deliver their part of the ILL service
Training programme planned for all relevant Library staff and to include COPYRIGHT / Oct ‘13 / CS, ILL Team / Completed but currently under review
To interchange ILL duties with Library Desk cover when necessary / Ongoing / CS
ILL information on website is fresh, current and relevant.
Audit trail of engagement with Library Comments, Suggestions and Complaints procedure. / Ongoing / CS
Relocation of Library desk / Review of current location and proposal to relocate. (May be dependent on security gates relocation.) / Oct ‘13 / TH / Completed – further merged IT and Circulation Desks Sept. 15 – good feedback
To investigate online developments / SharePoint- Develop with Student Services – repository of useful links and information – online staff handbook / Nov ‘13 / TH / Development delayed due to change of university structure
Dissertation binding - proposal to establish an online provider / Mar ‘15 / TH, CS / Implemented March 2016
Box of Broadcasts or alternative - alternative to off-air recording / April ‘15 / TH, GP / Being discussed currently as part of a university Media Server provision - ongoing
To review service requirements, prioritising use of staff time / Review library services
Match staffing resources to service needs and priorities
Facilitate staff development where necessary through PDP process / Apr ‘15 / SEB,TH, CS, ST / Ongoing
Replacement of University of Bolton Institutional Repository (UBIR) / Alternative platform in use and data migrated from existing UBIR / Jun ‘14
May ‘15 / CS,ST / Migration completed to an EPrints platform
Review of current infrastructure as part of the university RDM agenda - ongoing
To develop paperless processes / ILL
Staff whereabouts
Staff Handbook / May‘15 / TH, CS, ST / New online form for ILL implemented by May 15
Online calendar used for staff whereabouts
Intranet used for Staff Handbook
Llibrary local plan 2013-16 updated