Leigh Ellen Christine Potter

Leigh Ellen Christine Potter

Work AddressKessels Rd, Nathan Campus, 4111

Phone+61 7 3735 5191
0412 127 197
Research and industry Interests
The user experience of mobile health applications
Process analysis and business solution design
The role of the user in information system development and information system success
The attributes that influence an individual’s interaction with information technology
employment
1998 - presentGriffith University NathanBrisbane
Course Convenor, Lecturer, Tutor and Research Assistant
  • Supervision of honours and masters students
  • Course convenor, lecturer and subject tutor to first, second,and third year and masters students in subjects including:
  • Introduction to Information Systems
  • Communication for IT Professionals
  • Programming
  • Ethical and Professional Issues in Computing
  • Project Management
  • Systems in Organisations
  • Strategic Information Systems
  • Information Systems Management
  • Third Year Project
  • Advanced Organisational Analysis
  • Development of original course material
  • Assessment of written assignments, oral presentations, and exams
  • Student consultation on subject, major, and course issues
  • Online course development

2010Queensland Dept Transport and Main RoadsBrisbane
Business Analyst
  • Analysis of current business processes within LearnZone, an eLearning provider within the TMR department.
  • Development of new process for course development and deployment, including supporting tools and client information using interviews, document analysis, business process descriptions, and task and workflow analysis
  • Development and documentation of functional requirements

2009Microsoft Brisbane
Business Analyst
  • Elicitation of system requirements for an online business application using interviews, document analysis, business process descriptions, use cases, and task and workflow analysis
  • Design of business solution within scope
  • Development and documentation of functional requirements

2004 Australian Catholic University Brisbane
Lecturer and Tutor
  • Lecturer and subject tutor in Fundamentals of Information Systems
  • Assessment of written assignments and exams

2001 - 2003PricewaterhouseCoopers/IBMBrisbane
IT Consultant
  • Analysis, Design, Construction, Implementation and testing of information systems focused on Peoplesoft, SQR and Crystal
  • Documentation of all stages, changes, and object migrations
  • Involvement with the establishment of the Usability Focus Group, including development of Usability Guidelines for Web Developers.

2000Private development – client: LearnscopeBrisbane
Project Manager
  • Management of project developing a flexible learning application

1999 - 2001Australian Bureau of StatisticsBrisbane
Usability Consultant
  • Development and implementation of Usability Perception Survey
  • Development of Design Guidelines
  • Consultation with clients
  • System testing and evaluation

1999 Energex (3 month contract)Brisbane
Technical Writer and Business Analyst
  • End user and developer liaison
  • System exploration, testing and documentation
  • Production of paper based and on-line User Guides
  • Production of system and design documentation

1998 - 1999Software Quality InstituteBrisbane
Administrative Officer
  • Support for the Director and the Institute
  • Organisation of Institute staff and coordination of departments
  • Management of accounts and travel arrangements
  • Preparation of course materials

1988 – 1998Commonwealth Bank/Adecco CentacomBrisbane
Bank Officer
  • Positions: customer service, lending, operations and proof work

publications
Potter, L., Korte, J., Nielsen, S. (2011), “Seek and Sign: an early experience of the joys and challenges of software design with young deaf children”, Proceedings of the 23rd Australian Computer-Human Interaction Conference, Canberra Australia, Nov 30-Dec 2.
Potter, L., von Hellens, L., Nielsen, S. (2010), “The Challenges of Case Study Research: Lessons from the field”, Proceedings of 2010 QualIT International Conference, Brisbane Australia, Nov 29-10 2010.
Attygalle, S., von Hellens, L., Potter, L. (2010) “Information systems and intra-organisational power: Exploring power & political aspects associated with the adoption of a knowledge sharing system in an IT services department” Journal of Information, Information Technology and Organizations, 5, pp.1-24.
Potter, L., von Hellens, L., Nielsen, S. (2009), “Childhood Interest in IT and the Choice of IT as a Career: The Experiences of a Group of IT Professionals”, Proceedings of 2009 SIGMIS CPR Conference, Limerick Ireland, May 28-30.
Potter, L. (2004), “Investigating the Gap Between IT Professionals and Users”, Proceedings of 2004 Australasian Conference on Information Systems, Hobart, Dec 1-3.
Potter, L. (2004), “IT Professionals: Are they really a different species?”,Proceedings of 2004 QualIT International Conference, Brisbane, Nov 24-26.
Potter, L. (2002), “Usability: Changes in the Field – A Look at the System Quality Aspect of Changing Usability Practices”, in Barrier, T. (ed) Human Computer Interaction Development and Management, IRM Press, PA.
Potter, L. (2000), “Usability: Changes in the Field – A Look at the System Quality Aspect of Changing Usability Practices”, Challenges of Information Technology Management in the 21st Century – Proceedings of 2000 IRMA International Conference, Alaska, May 21-24.
Skills Development
2002Introduction to CMMI
The Software Quality Institute
  • Process and Maturity Model Fundamentals, & the structure of the Continuous Representation of the CMMI® model
  • Project Management, Support, Engineering, Process Management, and Integrated Product and Process Development Process Areas

2001PeopleSoft Training
PeopleSoft Education Service
  • PeopleTools I & II, SQR I

2001FastTrack02
Learning and Performance Development Centre, USA
Java, JavaScript, HTML, EXM, JavaBeans, RMI, JDBC, Java Server Pages, Servlets, Corba, Oracle 7.0, SQL, ATG Dynamo 5.0, DOS, and UNIX
2000Spice Assessor Training Course
The Software Quality Institute
  • Component parts of ISO/IEC TR 15504:1998, Process Assessment Model and Method, & Conduct of Spice Assessments

1998 Lotus Notes Development – Level Two
Australian Bureau of Statistics
  • Completion of training in the development of Lotus Notes Databases.

Education
2002 - 2007Griffith UniversityNathan, Brisbane
Doctor of Philosophy
  • Research Area – The Information Technology Gap: Exploringthe factors that potentially differentiate and separate IT professionals and users – thesis located in Griffith University Library
APA Scholarship – three years
Submitted for examination November 9th 2007
Degree conferredNovember 9th 2008
1999Griffith UniversityNathan, Brisbane
Bachelor of Information Technology with Honours – First Class
  • Research Area – Usability and the User: An exploration of the relationship between usability and information system success. Honours thesis located in Griffith University Library
Subjects – Advanced Topics in Information SystemsHD
Advanced Organisational AnalysisHD
Information System Quality Management HD
Information Technology in the FutureHD
ThesisHD
Griffith Award for Academic Excellence 1999
Degree conferred 29th April, 2000
1996 - 1998Griffith UniversityNathan, Brisbane
Bachelor of Information Technology
  • Majors – Information Systems
Software Engineering
Artificial Intelligence
Grade Point Average – 5.9
Griffith Award for Academic Excellence 1998
Degree conferred on 15th April, 1999
1983 – 1984 All Hallows School Brisbane
Senior
1980 – 1983 St Patrick’s College Townsville
Junior
rererees
Dr Liisa von Hellens
Adjunct
School of Information and Communication Technology
Griffith University
Ph: (07) 3382 1514

Craig Sydney
Partner
Ernst and Young
Brisbane Office
Ph: 0400 215 757

David Tuffley
Senior Consultant
Software Quality Institute
Brisbane
Ph: (07) 3735 5045

community contribution
DETIRBrisbane
Mentor
  • Mentor to high school girls considering Information Technology as a career

Masterkey and Unireach, Griffith UniversityBrisbane
Peer Mentor
  • Mentor and Tutor to disadvantaged undergraduate university students in the areas of Computing and study skills, involving:
  • Peer support through initial time at University
  • Assistance with subject matter and study techniques
  • Liaison with teaching staff
  • Mentor and Tutor to high school students from an educationally disadvantaged school in the areas of Computing, English, Science, study skills, and University preparation involving:
  • Assistance with school subjects and study techniques
  • Information about University courses and lifestyle

Volunteer experience
German Shepherd Dog Club of QldBrisbane
Web Manager
  • Maintenance and updating of existing web site and yahoo group
  • Analysis, design and developmentof a new club web site
  • Advisor for club and members on IT issues

Brisbane Arts TheatreBrisbane
Stage Manager
  • Coordination and management of cast, crew, and production teams
  • Training

Metro TheatreBrisbane
Stage Manager
  • Coordination and management of cast, crew, and production teams

Brisbane Teddy Bear ClubBrisbane
Editor & Committee Member
  • Production and distribution of club newsletter
  • Member of organisational team
  • Liaise with community charities

Interests
Theatre, martial arts, rock climbing, skiing, permaculture, reading, making teddy bears.

Page 1