LASAT Discovery 5614SD Modem Configuration Guide 07/01/03
/LASAT Discovery 5614SD Dial-Up Modem
General Modem Installation and ConfigurationRevised: July 1st, 2003
Created By: Curtis H. Speak, Jr.
Edition 1 (July 1st, 2003)
© 2002, Sabre Travel Network All rights reserved.
This documentation is the confidential and proprietary intellectual property of Sabre Travel Network. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Travel Network is strictly prohibited. Sabre Travel Network and the Sabre logo design are trademarks and/or service marks of an affiliate of Sabre-Holdings. All other trademarks, service marks, and trade names are owned by their respective companies.
/Table of Contents
1.0 Automated Modem Configuration Process 3
1.1 Interconnection 3
1.2 Configuration 3
2.0 Manual Modem Configuration Process 11
2.1 Interconnection 11
2.2 Configuration 11
3.0 General Modem Installation Procedures 12
3.1 Connecting The Modem 12
3.2 Windows Installation Of The modem 12
4.0 General Modem Information 13
4.1 Modem Button and Lights Descriptions 13
4.2 Rear Panel Description 14
4.3 Modem Operation 14
5.0 Modem Troubleshooting 15
Appendix 16
1.0 Modem Equipment 16
2.0 Cable Connections 16
3.0 Modem Pictures 17
4.0 Environmental Recommendations 18
4.1 Overview 18
4.2 Sabre Recommendations/Suggestions 19
4.3 Environmental Problems 20
4.4 Preventing Environmental Problems 21
1.0 Automated Modem Configuration Process
This section will provide you with the information necessary to utilize the automated configuration utility to configure the LASAT Discovery 5614SD modem for Sabre use in the following areas of operation:
1 = ATB1 & OPTAT STP
2 = ATB2 STP
3 = Internet and General networking
Note1: This configuration utility has been designed and tested to also configure the LASAT 56k and 28.8k Blue modems. For these legacy modems run the configuration program and follow the on screen instructions. The current version is v1.3 dated June 10th, 2003 with a time stamp of 3:55 PM.
Note2: If an instance occurs where the configuration program will not function properly on a PC or Laptop then revert all configuration processes to DOS only. Either boot to DOS or open a DOS window. Do not close the window or exit DOS until you have completed the configuration process.
1.1 Interconnection
Refer to the Appendix, page 17, section 3.0 Modem Pictures for examples of the modem serial cable, phone cord and power supply.
Note: Europe and Latin America power supplies and phone cables will vary according to country requirements.
1. Connect the LASAT Discovery 5614SD modem to a PC or Laptop’s serial port using the supplied modem serial cable.
2. Connect the power supply to the wall outlet and to the modem then power the modem ON.
1.2 Configuration
1. Insert the configuration diskette labeled “LASAT Modem Configuration Disk” (SAP # 40000433) into the PC or Laptop’s floppy disk drive.
2. From Windows Explorer, the Run Menu or any DOS prompt run the configuration program (modemcfg.exe).
a) From Explorer:
Click on 31/2 Floppy (A:) and then double click on the modemcfg.exe file.
b) From the Run Menu:
Enter the path for the configuration program “a:modemcfg.exe” then press the Enter key once.
c) From a DOS prompt:
Type “a:modemcfg” then press the Enter Key once.
You will then see the following screen:
3. Type 1 to configure the LASAT Discovery 5614SD Dial-Up Modem.
For help and a listing of the manual configuration commands for the LASAT Discovery and blue 56k and 28.8k modems type 2.
After typing 1 you will then see the following screen:
4. From this screen type 1, 2 or 3 to select the application you wish to configure.
After typing 1, 2 or 3 you will then see the following screen:
5. From this screen type 1 or 2 then press the ENTER key once to select the COM port you have connected the modem to.
After typing 1 or 2 you will then see the following screen:
6. From this screen type Y or N according to your requirement.
· If you type Y you will see the Country Code selection screen.
· If you type N the country displayed on the screen will be applied and the modem will continue its automated configuration process.
7. Once the automated configuration process has completed you will see the following informational screen:
Press any key on the keyboard.
You will then see the following instruction screen:
Press any key on the keyboard.
You will then see the following informational screen:
Press any key on the keyboard.
You will then see a blank DOS window (the window may close automatically or close the window by clicking on the “X” at the top right of the window).
2.0 Manual Modem Configuration Process
2.1 Interconnection
Connect the modem to a PC or Laptop using any standard modem/serial cable. (A cable is supplied with the modem.)
2.2 Configuration
1. Using any available communication method, set the communications parameters to 2400, space, 7, 1 and make the following entries:
1. +++
Press the Enter key.
2. AT&F
Press the Enter key.
3. ATS0 = 1
Press the Enter key.
4. AT*NCxx (Where xx = the country code from the automated configuration section (See section 1.2, number 6 for country list).
Press the Enter key.
5. ATQ1&W0
Press the Enter key.
3.0 General Modem Installation Procedures
3.1 Connecting The Modem
1. Once the modem has been configured for the appropriate application, power the modem off and disconnect all cabling.
2. Connect the modem to the applicable device (printer, print router or workstation) via a serial cable and make sure all connections are secure. For Printer or Print router use the Sabre serial cable and for the workstation use the LASAT serial cable.
3. Connect the phone line to the modem (Line jack) and to the wall jack.
4. Connect the power supply to the modem then to the wall outlet.
5. Power the modem ON by pressing in the Power button on the far right rear of the modem (when facing the modem).
3.2 Windows Installation Of The Modem
1. For dial up use of the modem with Windows “dial-up-adapter” you must install the appropriate Windows drivers.
2. If a previously installed LASAT 28.8k or LASAT 56k modem driver or other modem driver is present in the workstation you should either remove it and install the new LASAT Discovery 5614SD modem driver or make sure in the dial-up-adapter that you have selected the LASAT Discovery 5614SD modem for dialing.
4.0 General Modem Information
4.1 Modem Button and Lights Descriptions
Push Button:
ON/OFF
Located at the far right rear when facing the modem. This button turns the modem ON and OFF. When the modem is connected and powered on the CTS, RTS, DTR and AA lights will be lit solid.
Light Indicators:
OH (Off Hook)
Indicates the modem is off hook. The light is on when the modem is using the phone line.
AA (Auto Answer)
Indicates the modem is configured for auto answer mode. This light will flash when a call is incoming.
DTR (Data Terminal Ready)
Indicates that the modem is connected to a device and is ready for data transmission.
CD (Data Carrier Detect)
Is on when the modem is connected to any other modem device.
TXD (Transmit Data)
This indicator flashes when the modem is transmitting data.
RXD (Receive Data)
This indicator flashes when the modem is receiving data.
RTS (Request To Send)
Indicates that the modem is connected to a device and is ready for data transmission.
CTS (Clear To Send)
Indicates that the modem is connected to a device and is ready for data transmission.
4.2 Rear Panel Description
Line
This is the connection for the phone line from the wall jack.
Phone
This is a connection for a phone connected in series with the line.
RS232
This is the RS232E serial interface connection for connecting the modem to a printer, router or workstation.
Mic
Not Used By Sabre.
Speaker
Not Used By Sabre.
AC IN - Power
This is the connection for the power supply. Use only the supplied power supply with the modem.
Power
This is the ON/OFF power button.
4.3 Modem Operation
The following table describes the operation of the modem during idle and connected states. For a description of the lights please see section 4.1.
Communication State / CTS / RTS / RXD / TXD / CD / DTR / AA / OHConnected and Ready with line and printer connected / * / * / * / *
Incoming Call (Ringing) / * / * / * / B
Modem Answered / * / * / * / * / *
Modem Synchronized with distant modem / * / * / * / * / * / *
Connected and transferring data / * / * / B / B / * / * / * / *
Disconnected and Ready for next call / * / * / * / *
LED Legend
Indicator / Meaning* / LED Constantly Lit
B / LED Flashing
5.0 Modem Troubleshooting
DTR Light Is Not Lit:
The interface cable is not connected or the modem or workstation is not operating properly.
a. Check the interface cable connections at the modem, printer and/or workstation.
b. Power reset the modem, printer and/or workstation.
CD and OH Lights Are Not Lit:
The modem has not received a call and is not connected.
a. Retry call.
b. If call retried and still no DCD and OH lights then power reset the modem and/or workstation.
Modem Will Not Answer Incoming Calls:
a. Check that the modem is powered on and that the AA light is lit solid red.
b. Check that the phone line is plugged in at wall outlet and at modem.
c. Make sure you are plugged into the correct phone plug on the modem (left phone plug looking at the back of the modem).
c. Make sure that the correct phone number is being dialed.
d. Connect a phone to the phone cable and dial it to see if communications are available (dial tone).
e. Reset the modem by powering off/on then retry.
f. Reboot the workstation.
Modem Answers/Connects But Ticket Does Not Print:
a. Check that all lights on the modem are lit red. If the DTR light is not lit then check that the interface cable is securely connected at the modem and/or print router and printer.
b. Check the printer display for errors. Make sure the printer is ready to receive data.
c. Check that the print router is functional.
d. Power reset the printer, modem and/or print router then try the operation again.
e. If new installation check printer configuration and cable pin outs.
If the troubleshooting steps listed above do not provide correction call service to reload modem settings or replace the modem. Please be sure that the problem is not workstation or host related before placing a service call.
Appendix:
1.0 Modem Equipment
This section provides a list of the equipment, which is shipped in the modem box from LASAT.
· LASAT Discovery 5614SD Modem
· RJ-11 Line interface Cord per country
· 9-pin + 25-pin to 9-pin Data Cable
· Sabre LASAT Configuration Diskette
· Power supply (By country)
2.0 Cable Connections
This section describes the cable connections for the modem to workstation, modem to phone line and modem to wall outlet.
1. Looking at the rear of the modem there are six (6) possible connections.
· The phone connection located at the far right.
· The Line connection located to the left of the Phone connection.
· The RS-232 connection located to the left of the Line connection.
· The MIC and SPK connections located to the left of the RS-232 connection.
· The Power connection located to the left of the SPK connection.
2. Plug one end of the telephone cable into the wall jack and the other end into the modem line jack at the far-right rear of modem.
3. Connect the correct end of the RS-232 serial interface cable to the printer, print router, or workstation and the other end to the modem RS-232 serial connector located in the middle rear of the modem.
4. Plug the power supply into the wall outlet and the other end of the power supply cable into the modem power connector located at the far left, rear of the modem.
3.0 Modem Pictures
This section provides physical depictions of the modem from the front and rear along with the cable, phone and power cords and connectors.
FRONT VIEW
REAR VIEW
CABLES and CONNECTORS
4.0 Environmental Recommendations
4.1 Overview
This document is designed to aid Product Specialists/Account Executives and other field personnel in the education of Travel Agencies on their office environment as it pertains to the Sabre Internet or STP connections. The office environment is a critical aspect to consider when it comes to the functionality and operation of Sabre. In the correct office environment superior performance and reliability will be gained with less Internet/VAX disconnection. Provided in the section below are Hardware Marketing recommendations/suggestions on office environmental conditions for Sabre. It is highly recommended that these recommendations/suggestions be considered when consulting a travel agency.
4.2 Sabre Recommendations/Suggestions
· Do not roll up or coil the phone cord. Keep the phone cord as short as possible and as straight as possible.
· Use only phone company quality phone cords for your modem connection.