Agenda is subject to change
2014 Utility Payment Conference
Monday, October 20 / Session / Item / Location12:30 PM – 2:30 PM / Exhibitor Registration / Welcome Exhibitors! Booth Set-up / International Ballroom Foyer
2:30 PM – 3:00 PM / Payments 101 – Payment Terms, Definitions & Acronyms for new and current utility staff / Gale S. , Dominion
Amanda Johnson, Utility Payment Conference / Fayette Room
3:00 PM – 3:30 PM / Utility Only Session 1
3:00 PM – 6:00 PM
5:00-7:00PM / Utility Registration & Exhibit Booth Visits
Welcome Reception / Beverages
Beverages & heavy hors d’œuvres served / International Ballroom
Tuesday, October 21 / Session / Item / Location
7:15 – 8:15 AM / Registration
Continental Breakfast / Foyer
Balto’s Café
8:00 – 8:15 AM / Welcome & Logistics
Intro Exercise Information / Rose Clemensen and Amanda Johnson, Utility Payment Conference / Liberty Ballroom
8:15 – 8:45 AM / Welcome to Baltimore / Barry DeBald, Information Management Analyst, Carol Dodson, Vice President of Customer Operations,
8:45 – 9:45 AM / Latest Trends on Utility Mobile Pay Benchmarking and Consumer Trends; Why Mobile Pay is Thriving and How Utilities are Responding / Eric Leiserson, Sr. Research Analyst, Fiserv
9:45 – 10:45 AM / Break - Exhibit Hall Open / Exhibit Booth Visits / International Ballroom
10:45 – 11:30 AM / Case Study – Meeting Consumer Expectations One Payment at a Time / Rick V., Revenue Collections Supervisor, Kaitlin P, Lead – Cash Remittance, Portland General Electric / Liberty Ballroom
11:30 – 12:30 PM / Break - Exhibit Hall Open / Exhibit Booth Visits / International Ballroom
12:30 – 1:15 PM / Lunch / Liberty Ballroom
1:15 – 2:00 PM / Billers Take Exception! Opportunities for Reducing Bill Payment Exceptions / Rob Unger, NACHA / Liberty Ballroom
2:00 – 3:00 PM / Payment Trends: Fraud,
Risk Management, & EMV / Matt Davies, AAP, CTP, CPP, Director of Payments Outreach, Federal Reserve Bank of Dallas
3:00 – 3:45 PM / Break – Exhibit Hall Open / Exhibit Booth Visits / International Ballroom
3:45 – 4:30 PM / Delivering Unparalleled Consumer Convenience / Phil Spradlin, Product Marketing Manager,
ACI Worldwide / Liberty Ballroom
4:30 – 5:30 PM / Utility Only Session II / Rose Clemensen & Amanda Johnson, UPC
5:30 PM / Enjoy Baltimore!
Thank you sponsors and exhibitors, your participation provides our attendees with an affordable and rewarding conference experience.
2014 SPONSORS
Lanyards and Nametags Attendee Pad folios Audio Visual Attendee Bags
Agenda is subject to change
2014 Utility Payment Conference
Wednesday, October 22 / Session / Item / Location7:15 – 8:15 AM / Continental Breakfast / Balto’s Café
8:10 – 8:30 AM / Welcome Back!
Announcements and Drawings / Rose Clemensen and Amanda Johnson, Utility Payment Conference / Liberty Ballroom
8:30 – 9:15 AM / Maximize the Value of e-Delivery and Payment Technology / Jeff McKenzie, Vice President of Integrated Solutions, Neopost USA
9:15 – 10:00 AM / Case Study – Leveraging e-Delivery to Maximize e-Payments / Paula F., Supervisor, Cash Management – OtterTail, Bill Pierce, National Accounts Manager, RP Solutions
10:00 – 10:45 AM / Break – Exhibit Hall Open / Visit Vendor Booths / International Ballroom
10:45 – 11:45 PM / Credit Card Influence: Changes, Security and Need to Know / MasterCard Worldwide – US Market / Liberty Ballroom
11:45 – 12:15 PM / Break – Exhibit Booth Visit / Visit Vendor Booths – Last Call / International Ballroom
12:15 – 1:00 PM / Lunch / Liberty Ballroom
1:00 –2:00 PM / ACH Network Rules / Danita Tyrrell, Director of ACH Rules – NACHA / Liberty Ballroom
2:00 – 2:45 PM / Evolution of Integrated Billing and Payment Solutions / Dave Fields, Product Manager, John Goering, VP, CDS Global
2:45 – 2:55 PM / Break
2:55 – 3:15 PM / Announcements – Booth Drawings
3:15 – 4:15 PM / Case Study – Evolution in Payment Platforms, Removing the Straightjacket of Legacy Thinking / Pat Naples, Manager of Operations, Manager of Operations, PSE&G, Robert Frank, Sales Engineer – Mavro Imaging
4:30 – 6:30 PM / Evening Event / Buses begin: Leaving at 4 PM
Buses being: Returning at 6 PM / Offsite
6:30 PM / Enjoy Baltimore!
Thursday, October 23 / Session / Item / Location
7:15 – 8:15 AM / Breakfast / Full breakfast buffet / Liberty Ballroom
8:00 – 8:15 AM / Announcements
Drawings / Rose Clemensen and Amanda Johnson, Utility Payment Conference
8:15 - 9:00 AM / Case Study – Move In Queue Process (Daisy Chain) / Kathy O, Supervisor, Teresa C, Sr. Team Lead, Receivables Management, Vectren
9:00 – 11:00 AM / Mobile Blast – Presentations and Mobile Panel / Rose Clemensen, Amanda Johnson, Moderator - UPC
Case Study – Your Customers are Mobile – Are You Ready? / Steve Schultz, Chief Operating Officer – Check, Laurie F., Arlington Water Utilities
Why Mobile is a Priority / Jerry Portocalis, Sr. V.P. – Payments
Mobile Discussion – Panel / Utilities, Check and Paymentus
11:00 – 11:45 AM / Utility Only Session / Rose Clemensen and Amanda Johnson, UPC
11::45 – 12:00 PM / Closing Comments
2015 Conference Presentation - Host / Amanda Johnson and Rose Clemensen, UPC
2015 Host
Thank you for your participation in our 17th Annual Conference. A special thank you is extended to all of this year’s exhibitors. We look forward to seeing everyone in 2015!
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