KNIGHTSTOWN WATER, LIGHT & SEWER UTILITIES
26 SOUTH WASHINGTON STREET
KNIGHTSTOWN, INDIANA 46148
WELCOME TO KNIGHTSTOWNTelephone 765-345-5977
Regulations of Knightstown Utilities
1. Utility Bills are mailed on the first day of each month, except postal holidays, Sunday or legal holidays.
2. Bills are due on the fifteenth (15th) of each month. After the 15th, a late charge will apply. Penalties are set by state statute as follows: 10% of the first $3.00 of electric and water charges and 3% of the balance and 10% of total sewer charges.
3. Disconnect notices are sent out the day after the 15th of each month unless the 15th was on a holiday or weekend, where the date will be the next working day. Disconnect day is on the 14thday from the date on the disconnect notice unless it falls on a Saturday or Sunday, where the date will be the next working day.
a. If you are disconnected for non-payment, you will be expected to pay all charges past due in cash before service will be restored.
b. If you are disconnected for non-payment, a $25.00 re-connect fee will be due and payable before service will be restored. If both electric and water are disconnected, then the fee will be $50.00 to have service restored.
4. You may pay your charges with cash, check, money order or cashiers check. You may also walk in and pay your charges, use the U.S. Postal Service or use our night drop box located in the alley. (Please mail your payments at least five days ahead of time in order for the postal service to deliver before the due date.)Office hours are 8:00 a.m.to 5:00 p.m., Monday through Friday and closed legal holidays
.
CUSTOMER RIGHTS
If you dispute the factual basis set forth in the disconnect notice, you have the following rights:
- Within three (3) business days after receiving this notice, to request a hearing in writing mailed or hand-delivered to the Knightstown utility office at 26 S. Washington St., Knightstown, IN.
- Within five (5) business days after receipt of the written request for hearing, a hearing will take place, and the customer shall be provided written notification of the date, time and location that the hearing is to take place.
- At the requested hearing, the customer may be permitted to present evidence as to the nature of the complaint/dispute.
- Within five (5) business days after the hearing, the customer will be provided with the hearing officer’s written determination which will be final and binding upon the user and the utility.
METER DEPOSITS AND OTHER FEES
1. If you rent or buy on contract, we require a meter deposit in the amount of (see current chart) for electric and for water. This total must be paid before we can put the account into your name. If you have purchased a property and can supply proof of ownership, you will not be charged a deposit. We do require picture identification if you rent or purchase. Please have your identification with you upon your application for service.
2. If a check is returned as insufficient funds, closed account or other reason, you will be charged a returned check charge in the amount of $15.00. If you are disconnected as well, then the re-connect fee also applies as stated in item #3-b.
If a dishonored check and fees set forth above remains unpaid, Knightstown Utilities may pursue all legal remedies available to them including the institution of litigation requesting treble damages, attorneys’ fees and court costs.
MOVINGPage 2
1. If you move from one address to another within our service area, you will be required to come in and make another application for that new address. You should update your identification information with us at that time. If you have charges due on your current account, you will be required to pay all charges before new service will be given.
2. A new meter deposit must be placed for the new address.
3. Your old account meter will be read out on the date you request (unless the date falls on a Saturday, Sunday or legal holiday) then we will read the meter on the next working day. Any meter deposit or deposits for your old account will be applied to the final bill.
a. You will be sent a final billing letter. If charges remain, we will transfer those charges to your new account.
b. If all charges are paid by the meter deposit, then any balance from the meter deposit will be refunded to you by check.
4. If your final billed account is turned over to our collection agency, we will add the cost of collection, collection agency fees, attorney fees and cost of suit in addition to any outstanding utility balance.
DAMAGES TO UTILITY PROPERTY
1. If the owner (or tenant) does something that covers up, damages in any way or blocks our ability to read a meter belonging to the electric or water utility, then the owner shall be held liable for all costs to repair said meter.
2. Nothing shall be done to any meter without contacting the Utility Office or Works Manager and making written request for a change or if any other problem is noted.
3. If an owner requests a meter to be moved for their convenience, the owner shall pay the costs to do same. The meter shall be located at a place that is easily accessed by the utility meter reader. Refer to 170 IAC 6-1-5location of meter. Also Authority: IC 8-1-1-3; IC 8-1-2-4. Affected IC 8-1-2-34; IC 8-1-2-35.
METER TAMPERING OR THEFT OF UTILITIES
1. It is unlawful for anyone other than utility personnel to come into contact with the utility meter. If you find it necessary for something to be done to an electric or water meter, then you should contact the utility office and trained or experienced employees will come and check out the meter.
2. If the utility ascertains that a meter has been tampered in any manner, then the tenant can be held liable and can be prosecuted for same.
OTHER TOWN INFORMATION:
Burning Ordinance
There is no open burning allowed in the Town limits. You may burn in an approved container on Tuesdays, Thursdays and Saturdays between 10 a.m. and 3 p.m.All fires must be attended and completely extinguished by 4 p.m. and should not be left smoking. The Police Department can issue citations for violations. Other information is on file at the Town Hall.
Animal Ordinance
All domestic animals are required to have a license and are restricted to their owner’s property. License can be purchased at the Utility office and proof of rabies vaccination is required. The fee is $5.00 for each animal. Kennels are prohibited. All other information is on file at the Town Hall.
OTHER IMPORTANT INFORMATION;
Trash Hauling:
Knightstown has no trash pickup program. You will need to find an independent hauler. There are several at the current time that serve the community. Also trash must be deposited on the curb for pickup as trash trucks are prohibited in the Town alleys.
Rumpke of Ind. -----800-942-5030 Republic Waster Service----800-234-6881
Caldwell or CGS----800-453-5575 Best Way of Ind., Inc.------877-507-0470
Waste Management-800-888-4605 Roaches-Morristown------765-763-6181
Important Telephone Numbers:
Vectren------800-777-2060 Century Link------800-257-3212
Comcast------866-886-6838 Nine Star------765-445-1234
Police Dept------765-345-2785 Knightstown Utilities------765-345-5977
Updated 8-28-14