Kincardine and Mearns Citizens Advice Bureau
Project Administrator
JOB DESCRIPTION
Employer:Kincardine and Mearns Citizens Advice Bureau
Job Title:Project Administrator
Responsible to: Bureau Manager
Location: Stonehaven
Hours per week: 35
Type of Contract: Fixed Term until 31st December 2018
Salary: £17,199 - £17,991 + 5% pension contribution
Summary of Main Responsibilities:
- To support service provision of KAMCAB ESF Funded Projects including Benefits Advice, Debt Advice and Outreach work.
MAIN TASKS
- Opening and handling of all correspondence, including post log, email and filing, ensuring that mail is dealt with effectively and routed to the correct recipient
- Assisting caseworkers with the preparation of letters and other client documentation when necessary
- Ensuring all supporting documents are labeled and filed as per bureau procedures
- Dealing with phone messages and enquiries on behalf of specialist caseworkers
- Supporting caseworkers in service delivery and implementation of policies and procedures.
- Ensuring adequate supplies of stationery, application forms, systems forms and up to date leaflets etc are available and maintaining inventory and master copies
- Assisting with the co-ordinationof training sessions and maintaining records
- Assistance with and maintenance of systems development, operations manual, volunteer handbooks
- Responsible for collating statistics and evaluations for funding reports
- Undertaking any training necessary to assist the development of the service and organisationand to maintain the necessary skills and knowledge required for the post.
- Undertake any other work, consistent with the purpose of the post, as directed by the Manager
Person Specification:
PROJECT ADMINISTRATOR / ESSENTIAL / DESIRABLE
QUALIFICATIONS / ECDL or Equivalent
EXPERIENCE / Minimum of two years administrator experience in a busy environment
SKILLS AND
ATTRIBUTES / A high level of IT competence, particularly in Microsoft Excel and Word
Ability to take responsibility for office systems
Ability to run database systems
An eye for detail and an ability to ensure that work is undertaken with scrupulous accuracy / Ability to maintain websites on Wordpress platform
VALUES AND
ATTITUDES / Excellent organisational skills with the ability to prioritise
Ability to work both independently and as part of a team
Ability to stay calm under pressure in a busy office environment
Honest and respectful of confidentiality
KNOWLEDGE / An understanding of the aims and principles of the Citizens Advice service
February 2016