Kimberly M. Caracciolo

2805 Marcus Abrams Blvd. Austin, TX 78748

732-551-1022

E-mail:

Objective

  • To offer the highest quality of service in a professional and efficient mannerto Ocotillo, and to achieve personal growth, opportunity, and experience.

Qualifications

  • Knowledge in branding and marketing new business/product launch as well as outreach marketing.
  • Extensive knowledge in a variety of Lease Up communities in the Austin market including mid-rise, garden, and student living.
  • Proficient in the following programs: Yardi, Yardi PopCard, Bluemoon, RentCafe, NWP, Property Bridge, Yieldstar, OneSite, Active Building, Lead 2 Lease, and Microsoft Office.

Work Experience

Greystar Management: May 2010 – Current

Community Manager, Ocotillo, (Garden Lease Up) 308 units

  • Successfully managing the client/owner relationship by meeting with the owners, conducting property tours, and providing updates about the property’s performance during weekly performance calls.
  • Successfully maintained Online Reputation Management score of 4.7 out of 5 with over 70 reviews.
  • Maintained a Kingsley survey score of 4.8 out of 5.
  • Community accolades include: AAA Property of the Year 2017, winner of Greystar Customer Service pillar award.

Community Manager, Lamar Union,Mixed Use (Mid-Rise Lease Up) 442 units, 20 retail spaces

  • Assist in managing the client/owner relationship by meeting with the owners, conducting property tours, and providing updates about the property’s performance during bi-weekly performance calls.
  • Responsible for directing team meetings, team member reviews, counseling,payroll, and daily communication for 15 on-site team members.
  • Successfully heading resident retention and the renewal program. I have aided in achieving a 53% renewal ratio average to date.
  • Complete and analyze weekly owner’s reports, end of month reports, occupancy trend reports, and market surveys with expectation of no errors.
  • Community accolades include: nominations for 2016 NAA Excellence award, AAA property of the year 2015 and 2016, ULI Austin’s Impact Award 2016, winner of Greystar Pillar 7 annual award.

Assistant Manager, Gibson Flats (Mid-RiseLease Up) 202 units 2 retail spaces

  • Achieved stabilization within 12 months despite numerous construction delays and successfully completed the lease up with a market rent of $2.11 per square foot.
  • Developed highly successful relationships with T3 and GSD&M with our “Business of the Month” marketing campaign.
  • Nominated for the Austin Apartment Association’s Assistant Manager of the Year award.
  • Completedweekly owner’s reports, monthly executive summary reports, occupancy trend reports,market surveys, lease expiration management reports, and team member schedules.
  • Community accolades: 2014 AAA property of the year finalist, Quarterly Greystar customer service award.

Leasing Professional, Circle West Campus (Student Living Lease Up) 167 units 468 beds

  • Successfully obtained a preleased percentage of 98 without showing a completed unit.
  • Directed the successful “Live in the Circle” marketing campaign.
  • Community accolades: Grand Award for Marketing and Advertising from Multifamily Executive magazine.

Leasing Professional, Fox Hill (Garden StyleLease Up) 298 units

  • Awarded Greystar Leasing Professional of the Year in 2010.
  • Ended the lease up with an average market rent increase of 17%.
  • Served as a peer trainer to various Greystar employees.
  • Community accolades: Winner of the Austin Apartment Association’s 2011 Lease Up Property of the Year.

Barton Creek Resort & Spa: May 2007 – May 2010 Bar and Lounge Supervisor

Education

  • Ocean County College, Toms River, NJ • 2004 – 2006 AA in Liberal Arts
  • Texas State University, San Marcos, TX • 2009-2012 110 hours toward BS in Geography