Key Responsibilities: the Main Responsibilities of the Post Will Include

Key Responsibilities: the Main Responsibilities of the Post Will Include

Job title:IT Technician

Reporting to:IT Systems Manager

Description of Job Role:

The role covers all aspects of managing a multi-site computer network and includes installation, configuration monitoring and maintenance of both hardware and software to ensure all students and staff have access to working IT as and when required

Key Responsibilities: the main responsibilities of the post will include:

  • Providing a high level of technical support to ensure that staff and students at all sites have access to working IT
  • Diagnosing and resolving IT problems
  • Pro-actively monitoring servers, switches and backup devices across all sites
  • Producing ID cards and maintaining records of the same
  • Creating and managing network and email accounts for staff and students
  • Ensuring printers are maintained in a working order
  • Working with AD group policies to ensure network security
  • Unboxing, configuring, imaging and installing PCs and laptops
  • Performing hardware and software inventories of all PCs and laptops

Person specification / Essential / Desirable
 High Standard of Education / 
 Professional IT certification (MCITP, MCSE, CompTIA or similar) / 
 An ability to use IT effectively to plan and carry out workload (Word, Excel, Outlook, internet, consult websites, etc.) / 
 Work with challenging young people, within an educational environment / 
 An ability to show initiative in developing and maintaining systems / 
 An ability to provide accurate information as and when required / 
 An ability to deal with people sensitively and confidentially within policies and procedures / 
 Articulate and approachable, outstanding interpersonal skills / 
 A full, clean, UK driving licence / 
 A methodical and organised approach to work / 
 Self motivation in the pursuit of excellence / 
 Flexible approach to work as IT can include out of hours / 
 Able to work under pressure and to deadlines / 
 High level of attention to detail / 
 Ability to use initiative / 
 Honesty and integrity / 
 Professional appearance / 
 Have good, written and verbal communication skills and be able to relate well to staff, candidates of all abilities, parents and carers. / 
Technical specification / Essential / Desirable
The successful candidate will be able to demonstrate knowledge and understanding of the following
 Intel and AMD based servers, workstations and laptops / 
 Networking, TCP/IP / 
 Windows Server 2008r2 / 2012r2 / 
 Active directory and group policy management / 
 DNS / DHCP configuration and management / 
 Hyper-V virtualisation technologies / 
 Microsoft SCCM 2012r2 (SCCM & MDT) / 
 Microsoft Endpoint Protection / 
 Microsoft Office 365 usage and management / 
 Meraki WiFi including BYOD / 
 Microsoft SharePoint / 
 Microsoft SQL 2008 and later versions / 
 Impero classroom management / 
 Smoothwall web filtering / 
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