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ROLE PROFILE

Role Title / PART TIME MARKETING COMMUNICATIONS OFFICER
Reporting To / Head of Marketing and Communications
Responsible for / Department Volunteers
Role Purpose / To assist the Head of Marketing and Communications in executing theannual marketing and communications plan. Supporting services to promote their work locally and co-ordinating marketing and communications projects. In particular to develop the internal communications plan to enable efficient flow of relevant information and transfer of knowledge around the organization.
Location / Central Office, London SE1
Grade & Salary / F22,194.36 -25,152.14pro rata
per annum plus London weighting £3,085.65 per annum
Appointment will normally be on Spinal Pt 1 or 2 / Hours of work
22½ hours per week

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Main duties
  • Create and maintain and internal communications calendar of activity that supports the internal communications strategy
  • Identify best practice for internal communications within organisations and adapt and amend activity calendar and inform strategy accordingly
  • Assist transfer of knowledge throughout Phoenix services through newsletter/web content
  • Support the quarterly Team Brief consultation process
  • Work with IT to help develop a new Intranet and ensure content is engaging and useful for staff
  • Support the annual staff Roadshows ensuring content is relevant and engaging.
  • Help create an environment where knowledge and skills can transfer across services for the benefit of all
  • Support the Quality and Learning teams in communicating Investors in People (IIP) and EFQM models
  • Support Marketing and Communications team activities as required.
General
  1. Understand, uphold and work with the values, ethos, aims and objectives of Phoenix Futures;
  2. At all times adhere to relevant legislation, good practice (including FDAP Ethical Frameworks for Good Practice) and Phoenix Futures policy and procedures, including Health and Safety, Confidentiality and Equal Opportunities;
  3. Represent the organisation, raise its profile and promote its cause;
  4. Promote and uphold service users’ rights and adhere to Phoenix Futures’ Service User Involvement Strategy;
  5. Maintain professional boundaries at all times;
  6. To work to safeguarding legislation and policies for children and vulnerable adults at all times;
  7. Prepare for and participate in supervision and appraisals;
  8. Keep abreast of developments in services, legislation and practice relevant to the client group;
  9. Seek to improve personal performance, contribution, knowledge and skills;
  10. Attend and participate in project discussions and team meetings as required;
  11. Work within and be familiar with Phoenix Futures’ policies and procedures;
  12. Notify your manager of any occurrences which may affect the service or reputation of the organisation;
  13. Provide written records and reports as required by the organisation and your line manager;
  14. Work flexibly so as to maintain the most appropriate level of service provision, respond to organisational change and development;
  15. Undertake such other duties as reasonably requested by your manager.

COMPETENCIES
Competencies are the desired values, attitudes and behaviours considered essential for the successful achievement of our corporate objectives. Post-holders should be able to demonstrate the following:
1.Results focus: sets high work standards for self and demonstrates drive to meet targets.
2.Customer/user orientation: desire and willingness to address the needs of internal and external customers and service users; seeking continually to improve quality and standards of excellence.
3.Communication: able to convey information clearly, accurately and convincingly through speech and/or in writing.
4.Teamwork: contributes actively to a working environment, in which colleagues work co-operatively with each other, accepting collective responsibility.
5.Planning and Organisation: prioritises, organises and schedules activities and resources to ensure achievements of results.
6.Respect for all: demonstrates awareness of cultural and community diversity and sensitivity to the needs and feelings of other people.
7.Responsive to change: Receptive to the need for change and adaptable to changing work demands and conditions.
PERSON SPECIFICATION & RECRUITMENT CRITERIA
  1. Developing an understanding of the key marketing and communications techniques – brief writing, audience insight, channel development, proposition development etc.
  1. Experience of managing media/marketing projects and campaigns is desirable
  1. Experience of producing marketing materials is desirable
  1. Able to work to deadlines, and manage multi-task projects accordingly
  1. Able to work calmly when under pressure
  2. An excellent standard of literacy and numeracy, and able to proof-read effectively
  3. Proficient in the use of Microsoft Office package
  4. Knowledge of Desktop Publishing packages (Microsoft Publisher or Adobe InDesign)
  5. Excellent customer service skills, either over the telephone or in person, and the ability to deal with people of all levels of management
  6. Able and willing to commit to the values and mission of Phoenix Futures