KELBURN PRACTICE
WINTER
NEWSLETTER
WELCOME
Welcome to our newsletter.
We hope you find it useful in
allowing us to let you know what’s going on in the practice. Communication is a two way process and we would welcome your comments.
PRACTICE WEBSITE
Please visit our website:
You can now order your repeat prescription on the website using the online request form. We would value your comments or suggestions on our website
FLU CLINICS
Open flu clinics are for patients over 65 and those under 65 who have any of the following: Diabetes, Heart Disease, Respiratory problems, Kidney Disease, Chronic Liver Disease, Neurological problems, Sickle Cell Disease, Obesity, Pregnancy, Patients with a weakened immune system & Unpaid Carers. Children aged 2-5 (not in School).
Thursday16/11/17 2.00-4.00pm
Tuesday 21/11/17, 11.00-12.30am
No appointment is necessary.
PHARMACY SERVICES AVAILABLE:
Turn to your Pharmacist For:
COUGHS AND COLDS
INDIGESTION
CONSTIPATION
ACHES AND PAINS
Pop into your local pharmacy any time to get expert advice or information on healthcare and
help with your medicines. Your pharmacist sells a wide range of over the counter medicines to
treat minor ailments such as hay fever, athlete’s foot and cold sores.
All pharmacies dispense prescriptions and most supply emergency contraception on the NHS. If you run out of your regular medicines and can’t obtain a prescription from your GP, your pharmacist can dispense an urgent repeat supply.
The Minor Ailment Service is available from all community pharmacies in the area. Once registered you can have a consultation with a pharmacist without an appointment. Your pharmacist will offer advice and may supply – free of charge - an appropriate medicine to treat your symptoms.
ZERO TOLERANCE POLICY
The practice considers aggressive behaviour to staff / patients unacceptable the following are examples:abusive, aggressive comments, cursing or swearing, any physical contact or aggressive gestures.
The practice will request the removal from the practice list of any patient who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
REGISTERING AT THE PRACTICE
Our Practice area is PA1, PA2, and PA3
When attending for the registration appointment please bring 2 forms of identification e.g. birth certificate, passport and those of any other persons registering with you. You will be asked to complete a registration form for each person registering with the practice. In addition, all patients will be asked to complete a new patient questionnaire, allowing us to provide medical care in the interim period, while your medical records are transferred from your old practice to this one. If you move out of the practice area, you will need to register with a new practice as soon as you move. We can provide information about how to find a new practice. All new patients should attend new patient registration check with the practice nurse.
DO WE HAVE YOUR LATEST DETAILS RECORDED ON YOUR MEDICAL RECORD.
Have you recently:
- Changed your address
- Changed your home/mobile number
- Changed your surname
- Had any other change in your personal circumstances
If so please let one of the receptionists know so we can update our records.
Please help us to help you by making sure that your details on our system are as up to date as possible.
STAFF TRAINING
Please note the Practice closes every Tuesday between 1-2pm for staff training.
PRESCRIPTION REQUESTS
Patients should allow 48 hours notice for repeat prescriptions.
If patients do not order repeat prescriptions in time the request is passed to the on call Doctor and will be issued at the Doctors’ discretion.
Only items, which have been agreed by the doctor, can be requested on repeat prescriptions.
If you request an item which is not on repeat
( but previously agreed with the GP) please allow 4 working days to process.
For items you have not had before, you will require to make an appointment to discuss your request.
The prescription line is a quick and easy way to order your repeat prescriptions:
Your can dial direct on:
0141 843 4346 or call 0141 889 3356 and choose Option 2.
You can also order on our website:
USEFUL TELEPHONE NUMBERS:
The Kelburn Practice: 0141 889 3356
The Kelburn Prescription Line: 0141 843 4346
District Nursing Team: 0141 314 4008
District Healthvisitor Team: 0141 843 4393