KCC Student Success Center Survey

Analysis for Open-ended Questions 2, 4, 5, 6, 7, 8, 9, and 10

2) What are the three MOST IMPORTANT things (e.g. services, supports, resources) that you would like to see offered at the Center to support you in your academic success?

CATEGORY / COUNTS / APPLICATION
Counselor/tutors / 280 / -for other subjects than math/science
-mentors
-program entrance help/ filling out applications/list of programs available
-planning help (academic pathway)
-degree resources/ information
-counselors who know what they are talking about
-available, credible and genuine advisors
-transfer information
-one on one counseling- more professional counselors
-MLT program
-class registration support
-better mentors
-first year program, veterans office
-more chemistry teachers
-more tutors- EE160
-information on different majors and career paths
-suggest ways to help with due dates
-essay proofreading
-class/semester schedule planning
-more service learning options
-online programs
-more education staff members
-tutoring in English
-kind professors
-writing practice
-teacher quality
-upper division tutors
Help/resources/support / 211 / -time management/study habits (to do better in class)
-services
-resources
-workshops/motivational speaker
-test taking strategies
-friendly people
-VA services
-management guidance
-shorter lines
-strategies for success
-campus information
-make more services visible to students
-organized updated jobs that students can apply for
Computers /Printing stations / 102 / -brainfuse
-internet
-website
-free printing
-blog
Study tools (books/practice questions) / 98 / -supplemental material for STEM programs
-more practice exams
-books
-used books
-cubicles- quiet (less talking)
-large desks
-study places
-dry erase boards
-open spaces
-couch for resting
-library access
-writing center
Long hours (including weekends)
-when library closed (especially night)
-extended cafeteria hours
-same text book in different languages
-group study
-used books
Scholarship/financial help / 59 / -scholarship library
-FAFSA station
Food Services/ Coffee / 29 / -place to eat
-availability of water
-microwave, place to sit and eat
-make everything a dollar cheaper in the café
-convenient store that will be open late
Job/career resources / 28 / -career support/advising/workshops
-internship
-student employment
Networking / 24 / -with students/veterans/ professionals/similar fields
-work study programs
-internship information
-career help
- groups, clubs, fundraisers
-activities for older students
--opportunities: share information with other students
-place to meet other students
-support groups
-institutional connections
-test-taking seminars
-sports and outside activities
-staff inspiration talks
Incentives / 18 / -for academic progress/accomplishments
-fun activities
-prizes for getting brilliant grades
-extra credit
-more talent shows
Community Development / 5 / -campus environment
Student gym membership / 6
Therapy services / 2 / -nurse
-provide students with birth control and STD protection for both hetero and homosexual students
-health clinic
Other / 15 / -babysitting
-more attention to restrooms
-student discounts throughout Oahu and other islands
-free online services
-security present in Kopiko parking to alleviate any intruders

4.What are the three MOST IMPORTANT things that you would like to see offered at the Center to support you in your personal success?

CATEGORY / COUNTS / APPLICATION
Support / 210 /

More counselors, counselors available
Personal counselors / academic counselors
Advisors to get on track for classes to a career
Guidance financially, academically, personal life
Registration advisors
Help with any financial aid questions
Financial aid guidance
Tutoring, more tutors, tutors for all subjects
Longer hours, weekend hours

Computers / 61 /

Bigger Computer Labs
More Computer labs
Rent out Laptops, Ipads
More computers available
More Wireless Internet available
Stronger Wi-Fi connection

Events / 50 /

Clubs
Sports, campus sports, KCC Volleyball
School events
Socials, social events to meet people
Information on activities and events
Activities board in the cafeteria with club info
Job fairs/opportunities
Career gatherings

Food / Snacks / 25 /

Free food
Better food choices
Healthier food choices besides Subway
More eateries, more restaurants
Cheaper cafeteria food
Snack stations throughout campus

Printer / Copier / 15 /

Allow more printing/copying for less price
Free printing/copying
More printing/copying stations

Coffee / 10 /

Starbucks on campus
Coffee vending machines
Complimentary coffee in the Center
Cheaper coffee

5.In your experience, what has discouraged you to seek help outside the classroom for academic or personal support (e.g., long lines, time conflicts, not sure where to go or who to see)?

Category / counts / Applications
time conflicts / 152 /

Time conflicts
time conflicts with the person i'm meeting.
Nothing. I've always been able to see my counselors
my schedule didn't match the hours of the office.
Time conflicts has been a little hard to meet with the Ed advisor due to my work and personal schedule.
Offices and services usually end at 4pm, which is too early.
Not being able to attend certain meetings and gatherings because I have class.
i work for the state and have the same hours as the college.
I have 2 full-time jobs and I go to school part-time.
work takes up most of my time which has really been the only thing keeping me from seeking help in subjects that I am doing poorly in.

Shortage of information / 147 /

not sure where anything is
Not sure who to see and where to go
Not knowing where to go to get help was a barrier for me.
If anything, it’s not knowing where things are and getting lost on campus.
The people are not helpful, some are confused on what’s going on at their campus.
Either that none was offered or no direction pointing to special help was given
not knowing what is available or where to go and not a great experience when i did.
not sure who to see or if im in the right place for the issue
I am not aware of the services available to students
more clear information about the place
not having the correct information
In order to transfer to 4-year university, I am a bit confused about which classes I am required to complete.
Not knowing what help is available outside the classroom.
not sure where to go or who to see and discuss my personal thoughts and needs.
Not enough information about outside the classroom help for my major.
Not enough information about outside the classroom help for my major.
Not sure where to go or who to see, especially as a first year student transitioning from high school
I am unsure of the locations of resources.
lack of advertising about services.
For extra help in my Hawaiian class, i am unsure where to go for extra help.
Unknowledgeable of where to go to seek information

Long lines / 47 /

long lines to use computers
The cost of getting tutors
had to take a morning off from work because the wait was long.
Long lines, especially at the counselor’s office.
Runaround between offices, stressed out staff, clueless student workers, misinformation about programs

Personal issues / 28 /

pride
Just being shy(4)
I feel inferior in person, I’d rather email or chat with someone.
Too lazy.
the fear of education in general
Lack of motivation
Children
my own stubbornness
A little scary going to an advisor
Lack of motivation
Feeling of shame
I was also a little intimidated because I was unsure of the procedure when I got to the office.
sometimes being to shame to ask for help from the professors.
wanting to leave early to avoid traffic
long distance from family
Some experiences that has discouraged me from seeking help
my personal lack of time management.
personal convenience and time
other priorities
intimidated to seek help knowing that counselors and others are already too busy dealing with many other things
for me, it would have to be transportation
For me would be frustration and poor time management skills
Not knowing what I am doing

Faculty/staff / 31 /

The type of peer mentors working at kcc.
Some counselors are not helpful
My advisor is hard to contact through email & and nearly impossible to hunt down at her office.
Bitchy ass attitude from staff or whomever is helping me. If you dont want to help me dont help me of get a different job.
many people who helped me were rude so I stopped seeking outside help.
meeting with someone who is not familiar, experiencing less than friendly office attendants.
Bad teachers and counselors, even horrible and disrespectful staff
Some councselors are not helpful and tutoring 1sn’t open all the time.
sometimes the person who is helping me is unfamiliar with info or gives me wrong info, thus making me do the process all over again.
different answers from different people about the same question/topic
Instructor does not express interest in getting to know their students
staff not knowledgable when questioned (too many “I don’t know”s.
incompetent staff at academic support places
bad vibes from teacher, teacher not there to support you, teacher does not put student first, out of this world,
It is hard to find someone to help with a certain need at a certain time.
I feel more confused when I talk to the counselors maybe its just because of my own personal issues.
a few teachers do not publicize their office hours and they do not encourage students to seek help
not having my questions answered
the teachers aren’t too great in getting back to you when you ask for help
The only bad experiences I had with seeking help was trying to get some help with my teachers and they gave me a horrible attitude.
No one seems to know anything, everyone you ask a question has to go ask someone else for help...lack of response from instructors
Bias judgment of department coordinators over conflict issues between students and professors.
Boredom due to instructor.
subject matter experts
professor does not speak of academic support or personal problems support

Resource/
Facilities / 24 /

The website sometimes doesn’t help either.
not enough resources
never any space
Everything closes at 4:30pm when most classes are complete.
The library closed at 7 pm is too early(2)
There’s nowhere to sit because there are many students eating lunch or hanging out.
parking availability(4)
The website is not very helpful when it comes to looking for a question.
Really they have so few people at KCC to serve the masses.
availability to seek help
low staff count (2)
Lack of resources or too few resources for those in need of them (anatomical models, desks in the STEM center)
a clear protocol of how to get a complaint addressed in an area all could access (online?) would be helpful.
Library should stay open until 9pm.
The computer lab should be bigger and have another tutor available(2).
complicated way to find help
need more study space

Positive
comments / 12 /

Nothing. I’ve always been able to see my counselors
I was able to communicate with professor’s and advisor’s via email so it worked out.
I haven’t had a problem finding or getting help with any academic issue or questions.
So far, nothing has discouraged me to get help.
All services were helpful when I made time to seek it out. The staff here are amazing.
I was fine. I cannot define any trouble on this question.
Nothing has discouraged me.
Most department at KCC are accessible for me.
I have always gotten the help that I need.
I have had no problems as far as being discouraged to seek support

Peer mentor/
tutor / 10 /

The type of peer mentors working at kcc.
The first year experience group was very mean. They would talk behind first year students back.
classmates who do not take their classes and college commitments seriously
Some tutors have a attitude and give the impression like if you don’t get it then your dumb.
there wasn’t a tutor available for my class(3).
I went to the STEM tutoring center and waited over 30 mins for a certain tutor…who ended up not showing up.
Going to see math tutors are especially difficult because there are rarely any math tutors that speak fluent english.
Tutors are sometimes not there, even when they were suppose to.

Environment/
Atmosphere / 3 /

The environment didn’t feel safe.
Unfamiliar environment
Insecure
Meeting with that person in a small uninviting office.

Registration / 2 /

Not enough seat spaces for registration

Transportation/
distance / 2 /

the college is far from where i live and work

Service / 8 /

Unfriendly assistance
The attitude of those you seek help from, not so friendly.
Unfriendly assistance
Usually when I go get help they don't tell me anything new or don't give good advice so I don't really like to ask for help
Difficulty in contacting services.
The food is expensive.
different answers from different person
Wrong counsel. It was very discouraging.

Policy issues / 1 /

Bad policies

Suggestion / 2 /

My interaction or lack of interaction with online instructors made it difficult to seek assistance. I think it would be a good idea to have the instructor have some office hours on campus for students to access them.
too much talk--do something--make changes to increase graduation--how many people actually graduate?

6.In your experience, what has encouraged you to seek help outside the classroom for academic or personal support (e.g., extra credit from instructors, friends, self-determination and motivation)?

CATEGORY / COUNTS / APPLICATION
Self-motivation / 211 /

Self motivation to graduate and finish school on time.
self discipline
Incentive
I need more help
Motivation to succeed.
Mostly self determination and making sure my grades are high.
Motivation to improve and do better
Needed guidance for change of major.
Motivation to not fail a class
Self-Determination, have questions/problems.
personal motivation
A curiosity to see what would happen if I did ask for help.
I am an outgoing person that wouldn't hesitate to ask questions.
Motivation to succeed using as much resources as I can
needed help with my math class
I have self determination and motivation to seek help outside of the classroom.
Want to do well in school and pass all my classes.
my motivation to finish school in the fastest possible way and the most cost efficient I have sought outside the classroom for help.
Self-determination, motivation, stress, uncertainty, being a non-traditional student and first generation student.
realizing my own limitations, knowing when to go for help
I realized that help outside of the classroom is crutical to sucess.
Just determined to get answers to my questions, especially career wise.
What encouraged to seek help if I can't understand the course or material on my own.
strong will and motivation
self awareness- i know when i need some extra help
did not want to retake classes
Trying to figure out my education plan to graduate
Desire to make an A to be a competitive applicant for my program of choice.
What has encouraged me is the fact that I wanna know exactly what I need to accomplish my future goals.

Friends/peer / 121 /

friends motivation
students outside of my classes encouraged me to do more
Friends experience from seeking the same help that I needed
my close friends suggesting I see my advisor
Word of mouth by friends
Friends helped me get started and motivated me to continue
fellow class mates
my peers are helpful.
The available tutors and their schedules.
great experience with a peer mentor, very friendly
Peer mentors and friends
academic tutoring
Friends encourage me to do better.

extra credit/
grades / 107 /

Extra credit, improve grades
extra credit from instructors.
desire for good grades
Needed the extra grade lift so I would seek help from instructor.
when my grades would drop a little
extra credit always make me happy
Extra credit has been very helpful towards my grades.
I wanted a better test score, so I emailed
My grades is what supported me to seek help, I went to one of my old high school teachers for guidance.

Instructor/
advisors / 107 /

The friendly advisors and peer mentors
instructors were helpful and available
Good tutors
Helpful teachers and counselors
The professor's and advisor's willingness and openness to meeting
My Professors have encouraged me to seek out help
referrals from specific instructors.
Instructors!! They encourage me to seek help in order to be successful.
My instructors really support me to want to strive and do better.
Many instructors are supportive and encouraging.
great support for my counselor
Difficult instructors encourage me to seek help outside the classroom.
Instructors' extra help (another lecture at the office, questions and answers at the office)
motivation from instructors.
Professors offering services that may help us students
Instructors, and my kamehameha counselor
Friendliness of instructors and their willingness to stay after class.
The counselors helped me reach my goals alot.
Motivated teachers who expect students to pursue their excellence
teacher is easy to approach

Family / 14 /

Skype with family
parents
What really motivated me was my boyfriend, he really pushed me to pass my classes and be more determined.
watching what happened to my loser sister
my family helped a lot
family encouragement

Service Learning / 3 /

Service Learning office
Service learning program

others / 1 /

The campus resources are limited and many cannot speak understandable English. Some professors are too advanced with the way they teach.

7.What are the three MOST IMPORTANT things that would make you go to the Center and “hang out” there?