FREE WEBINAR
Join usNovember 5, 2014 from 12:00 to 1:00pm EST
The Metro NY Chapter of HFMAwill be hosting aFREEweb-based presentation by:Convergent Revenue Cycle Management, Inc.
Webinar Description:
Creating a Concierge Patient Experience
Creating an exceptional patient experience is key to your revenue cycle operations for both
patient loyalty and improved financial reimbursement. In this educational session, we will
discuss how providers across the nation are using innovative, patient-focused strategies to
enhance the patient experience, increase physician satisfaction and improve overall financial
performance. Examining the patient-focused pre-arrival contact center model, we will discuss
how providers are changing front-end patient access operations to directly impact patient
experience and reimbursement. Additional topics include current market conditions, patient
financial responsibility at point of service collections, creating better patient loyalty, exceeding
patient expectations in the revenue cycle process, best practices and workflows for preregistration,
financial clearance and key patient access operations.
About the Speaker:Patricia Kloehn, Consultant
Patricia is a dynamic leader as well as having performed an accomplished consulting career helping over 300-hospitals and physician practices hands-on nationwide. She is an industry thought leader responsible for dissecting “Best Practices” into actionable tactics and playbooks for healthcare organizations nationwide Patricia is an industry leader in the area of implementing Best Practice Access processes. She has been actively responsible for re-designing front-end Scheduling/Registration Call Centers with state-of-the art technology and processes including Pre-Arrival, Financial Clearance and Collections and Authorization Procurement. Kloehn received her MBA from the University of St. Thomas in St. Paul, MN and her BA from University of Dallas in Irving, TX. She received her Six Sigma Green Belt certificate from Villanova University.
For more information and to register, visit the following link:
Space is limited.
Reserve your Webinar seat now at:
Registration isFREEto both HFMA Members and Non-Members: CPE Credits: 1.0
In order to receive CPE credit for this session you will be required to register and log on to the event individually.
Additional Contact Information:
Diane Masi (516) 551-5839
Please note that handouts, links and dial in information for this session will be sent 24-48 hours prior to event.
NYS Education Department Sponsor License # 0003377HFMA Metro New York Chapter is approved as a New York State CPE Provider in the area of specialized knowledge and applications. In accordance with the standards of the National registry of CPE Sponsors, the total credits have been rounded down. CPE credits have been granted on a 50-minute hour.