Job description

Job title:Victims Services Delivery Manager

Service Area / Function:Victims Services

Job Location:To be advised

Reporting to:Senior Victims Services Delivery manager

Responsible for:Victims Services Delivery Assistants 1-2 FTEs

Volunteers (20 - 40)

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1Purpose of the job

To provide an effective and high quality service supporting victims of crime within a designated area. Ensuring that volunteering is at the heart of service delivery by managing, supporting and recruiting volunteers who will support victims of crime, ensuring service delivery and performance standards are maintained at all times.

2Main responsibilities

Performance

  • Deliver high quality services supporting victims of crime in line with organisation andPolice and Crime Commissioner goals
  • Develop and manage local partnerships, ensuring the promotion of Victim Support and the rights and needs of victims of crime
  • Identify and obtain local funding, contributing towards fundraising efforts and income generation
  • Promote the work of Victim Support and provide information to local groups as necessary
  • Ensure compliance with Victim Support’s national standards and procedures and the national and local volunteering strategy
  • To demonstrate positive behaviours which reflect organisational policies and values

Change, Challenge and Improvement

  • Identify barriers to individuals accessing our services and investigate solutions
  • Report on the effectiveness of relationships with partners and the take up of services delivered by Victim Support
  • Participate in planning new areas of work and development

Managing People & Teamwork

  • Carry out effective recruitment and management of volunteers and staff including assessing their competence to practice using national guidelines
  • Manage, provide advice, guidance and monitoring in relation to the volunteer’s role at Victim Support
  • Develop and address volunteer performance, training and development needs, providing regular supervision and support in line with national procedures
  • Develop and maintain effective working relationships and promote effective communication between volunteers and staff
  • Manage and resolve complaints made about and by volunteers to a satisfactory conclusion
  • Deputise for other Victims Services Delivery Managers and/ or where appropriate Senior Victims Services Delivery Managers

3Tasks

  • Ensure relevant databases are kept up to date
  • Produce management information and progress reports as required ensuring accurate information is communicated to senior management and relevant departments
  • Conduct assessments or risk assessments with particular reference to safe practice in relation to volunteer safety (and home visits)
  • Be responsible for the day to day management of the local office where appropriate
  • Contribute as part of a team to local operational development
  • Ensure compliance with Victim Support’s standards operating procedures
  • Developing local key stakeholder relationships with a view to enhancing partnership working and identifying and assisting in obtaining local funding.

4Generic responsibilities

Learning, Development and Training

  • Renew and enhance direct report team skills and maintain own professional development.

Equality, Diversity and Inclusion

  • Ensure all duties are carried out in a manner which promotes Victim Support’s equality, diversity and inclusion policies.

Health, Safety Environment

  • Promote a health and safety culture, observe all health and safety rules and procedures and complete training courses, as required.

Data Protection

  • Ensure that essential information of a sensitive and/or personal nature is not disclosed to, or discussed with, inappropriate persons and that all information is maintained in accordance with the Data Protection Act.

Other Duties

  • Undertake any other duties as required.

5Key Deliverables – Measures of success

  • Provision of effective and high quality Victims Services in line with the service agreement
  • Ensure service delivery standards are maintained at all times
  • Achievements of objectives as defined in annual performance review

6Key Dimensions

Budget

  • Manage small local budget where appropriate

Staff & volunteers

  • 2 employees and 20 – 40 Volunteers

Resources

  • Services will be managed and delivered by employees occupying between 1-2 centres/offices across the contract area.

7Travel

  • There will be a regular requirement for travel

8Unsocial Hours

  • There may be an occasional need to work outside core hours to meet the demands of the role and to support volunteers. This is expected to be taken within flexible working arrangements.

This job description serves to illustrate the type and scope of the role and to provide an indication of the required level and breadth of responsibility.

Victim Service Delivery ManagerDec 20141