Job Title:Support Assistant (CMIS)

Job title:Support Assistant (CMIS)

Post number:ES5132

Reports to:Estate & Facilities Management Systems Manager

Department:Estate & Facilities Management

Location:Exion 27

Grade:4

Purpose of the role

This fixed term role will support the work of the Systems Team within Estate and Facilities Management by providing support for developments in the timetabling system (CMIS) and its associated interfaces (online timetables, personal student timetables). The role will play an active part in system developments such as the implementation of online room bookings and student fitting to provide personal student timetables. This will include testing new and existing functionality, recording testing procedures and processes and reporting/escalating issues to the relevant parties as directed by the Estate and Facilities Systems Manager.

The post holder will become an expert user of CMISand may also assist with providing the help desk service for CMISin order to maintain prompt and efficient help desk service. Excellent IT skills, the ability to plan and organise workloads alongside an aptitude to manipulate complex databases are vital to the role. Clear and concise communication, both verbal and written, will also be required with the ability to explain complex processes to a wide audience.

The role will work closely with the CMIS Support Officer, the Space Management team and CMIS users as well as the wider university community.The role will support the Systems Manager where required with other aspects of the Systems team’s work.

Main areas of responsibility:

To supportsystem developments of CMIS and associated interfaces by:

• Developing an expert understanding of the CMIS system and associated interfaces.
• Gaining an understanding of how CMIS is used across the university and within Estate and Facilities Management.
• Contributing to the planning and requirements gathering for the deployment of new functionality.
• Actively participating in the testing and deployment of new functionality for CMIS and associated interfaces.
• Liaising with relevant parties e.g. Information Services or the software provider to resolve technical issues.
• Liaising with end users to gather issues, concerns and provide feedback on resolutions.

To assist the CMIS Support Officer generally by;

• Organising and resolving issues and queries made directly to the systems team
• Participating in system testing and upgrade processes
• Supporting the systems team administration including keeping records, tracking tasks, taking minutes of meetings and providing progress reports

To assist the CMIS Support Officer in the provision of end user training for CMIS developments by:

• Producing training materials and user documentation for the system and associated interfaces.
• Revising and updating training material in line with new functionality and system changes
• Giving detailed advice and support to users about the principles and operational details of the system and associated interfaces.

To work flexibly as part of the EFM central team, coaching and assisting with training less experienced and/or new members of staff, as well as providing cover for colleagues if necessary, to ensure a high standard of service is maintained.

General responsibilities

These are standard to all University of Brighton job descriptions.

• To undertake other duties appropriate to the grade and character of work as may be reasonably required, including specific duties of a similar or lesser grade.
• To adhere to the University’s Equality and Diversity Policy in all activities, and to actively promote equality of opportunity wherever possible.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act.
• To work in accordance with the Data Protection Act.

The person specification focuses on the knowledge, qualifications, experience and skills (both general and technical) required to undertake the role effectively. Please ensure that your application demonstrates how you meet the essential criteria. You will be assessed by your completed application form (A), at interview (I) and in some instances through an exercise (E).

• Evidence of analytical, problem identification and problem solving skills reflecting creativity and good numeracycommensurate with the role.
• Demonstrated knowledge of and commitment to a high level of service

• No formal qualifications are required for the role

• Ability to prepare and deliver effective training in systems use to a variety of audiences with concise, accurate written and oral communication and the particular ability to explain complex processes and procedures.
• Self-motivated and meets objectives on own initiative, committed to self – development.
• Able to work as part of a team, collaborates well, respects the ideas and expertise of others, sharing good practice and developing effective professional relationships with colleagues
• Ability to keep abreast of developments and contribute effectively to planning and implementation of change
• Highly organised, with the ability to plan and prioritise a range of work activities within agreed deadlines

• Competent in the operation of computerised database systems and an aptitude to manipulate complex databases.
• An experienced user of Outlook, Word and Excel.

• Able to use computers extensively and visit users on all sites of the university

• Experience of CMIS or other timetabling software,
• Experience of other Higher Education (HE) software systems such as SITS (Student Records)
• Relevant experience of HE timetabling processes

• Any appointment is generally made at the bottom of the salary range for the grade dependent upon experience and previous salary.
• This is a fixed term for 12 months
• The University of Brighton welcomes job sharers. Job sharing is a way of working where two people share one full-time job, dividing the work, responsibilities, pay, holidays and other benefits between them proportionate to the hours each works, thereby increasing access to a wide range of jobs on a part-time basis. The advert for the post for which you are applying will indicate whether applications from job sharers can be considered (this may not be possible for a post that is already part time for example) and further information can be found on the ‘Balancing Working Life’ section here Benefits and facilities.
• Annual leave entitlements are shown in the table below and increase after 5 years’ service. In addition, to the eight Bank Holidays, there are university discretionary days between Christmas and New Year. All leave, including bank holidays and discretionary days, is pro-rated for part time employees.

• More information about the department/school can be found hereProfessional Services Departmentsor hereAcademic departments (schools and colleges)
• Read the University’s 2016 - 2021 Strategy
• The University has an attractive range of benefits and you can find more information about them on our website.

Date: Jan 2018