Job Title: Project Worker,Tenancy Protection Service

Job Description

Reports to: TPS Assistant Manager, Dublin.

Main purpose of the job

To work with those at risk of becoming homeless and homeless personsto solve their housing crisis

To assess the suitability of referring a case to the Assistant Manager for referral to the DSP (Department of Social Protection) under ITSP (Interim Tenancy Sustainment Protocol)

To assist in carrying out reviews on approved ITSP cases on a rolling 26 week basis for people using protocol
To work as part of a team, to provide an efficient and effective advice and advocacy service to clients who contact the Threshold TPS with their housing problems with an emphasis on helping people to help themselves

To contribute to the overall development of Threshold as an agency working to address the underlying causes of housing problems and homelessness

Principle Duties

Provide a high quality and effectiveinformation, advisory and advocacy service to clients of Threshold’s Tenancy Protection Service by phone, by email and in person by appointment

Tocontribute towards covering the out of hours emergency service which is done on a rota basis for which time off in lieu (TOIL) is given

Where appropriate, undertake follow-up work on behalf of clients including mediation, negotiation and advocacy work with landlords, letting agents and statutory organizations including DSP Representatives and Council officials

Explore with and advise clients on all available options and help them choose a course of action including referring disputes to the Residential Tenancies Board

Support clients in taking action themselves

Accurately record details of clients and the actions taken on their behalf on the Threshold Database

Maintain accurate client paper files in accordance with relevant policies and procedures

Support Threshold clients to take cases to the RTB or to make appeals to Social Welfare Appeals Office or to Local Authorities and where appropriate provide representation

Make appropriate referrals to other agencies and to work collaboratively with staff from other voluntary and statutory groups. To include tenancy sustainment service / Post settlement workers

To manage a case load, ensuring that all work carried out in a timely manner and that all file and paperwork is kept up to date

Represent clients at Residential Tenancies Board dispute hearings where appropriate and resources permitting

Other Duties

Keep up-to-date with relevant legislation, policies and practice as well as other information resources and technology.

To contribute to Threshold’s research and lobbying function; particularly by identifying queries which may have wider policy implications

To attend support/supervision, case conferences, training sessions and staff meetings

To share in administrative and domestic tasks (including updating information, filing, carrying out research and inputting data)

To support in the administration and running of fund-raising ventures.

To represent Threshold at meetings where necessary

To undertake outreach work where necessary

Deliver training and give presentations to other groups and agencies

To keep up-to-date and comply with all Threshold policies and procedure

Provide reports on work undertaken to the TPS Assistant Manager

To report to the TPS Assistant Manager and undertake other tasks which they may assign from time to time.

Main Terms and Conditions

Salary:TBC

Hours:The position is full time (35 hours per week) during our opening hours of Monday-Friday 9.00am-5.00pm.

The position also requires covering the emergency out of hour’s phone service. (Where work is undertaken outside of these hours you will be entitled to time off in lieu)

Holidays:The annual leave entitlement is 25 days plus bank holidays and additional discretionary days at Christmas.

Probation:Six months.

Contract:This is a permanent position subject to continued funding.

Location:21 Stoneybatter, Dublin 7.

Letters of application and CV’s should be emailed to:

Laurence Kinch, Assistant Manager, Tenancy Protection Service,

Threshold,

21 Stoneybatter,

Dublin 7

Tel: (01) 635 3605

Email:

Closing Date: Friday 29th September 2017