Job Title: Mentor & Befriending Co-Ordinator

HR Dept. LD/HR/?? Issue 01 2009

Imagine

JOB DESCRIPTION

Job Title: Mentor & Befriending Co-ordinator

Department: Croydon Imagine

Accountable To: Mentor & Befriending Team Leader

1.  JOB SUMMARY

To further develop the mentoring and befriending service that supports service user in their recovery and independence. This involves increasing access to mainstream activities, building self-confidence, recruit train and support volunteers to carry out the role of either a mentor or befriender effectively and appropriately.

2.  LOCATION

The post holder will be based in the London Borough of Croydon.

3.  SUPERVISORY RESPONSIBILITY

This post has direct staff supervisory responsibilities for administrative staff and shared responsibility for volunteers as directed by the Team Leader. There is a duty upon all employees to be aware of appropriate service standards and to report any breach of standards to someone in authority.

4.  MAIN DUTIES

Under the guidance of the Team Leader as required

·  Conducting client interviews and assessments

·  Recruiting, training and supporting volunteers

·  Organising training and volunteer information sessions

·  Presenting the service to external organisations

·  Staff supervision

·  Providing management and statistical information

Responsibilities to clients

·  To ensure that a high quality and consistent level of service delivery are maintained.

·  To arrange meetings and encourage attendance by clients

·  To assess client needs and interests and match to a volunteer

·  Encourage social involvement in the community

·  Identify barriers to client meetings/socialising

·  To follow up and review client recovery plans

Responsibilities to Volunteers

·  To network, develop and promote the service, especially towards the increased recruitment of volunteers with a variety of different backgrounds and skills

·  To find creative and innovative ways of recruiting and retaining volunteers

·  Deal with enquiries

·  Carry out initial meetings with potential volunteers

·  Running training sessions

·  Facilitate volunteer support supervision meetings

·  Review progress of volunteer relationships

Responsibility to the Team/Organisation

·  To contribute to the development of the services and taking the lead on improving the quality and standard of the service.

·  Supporting the Team Leader with the monthly reporting requirements as directed and that all required returns are made on time.

·  Enter progress and outcome information onto the database

·  Filing and storage of paperwork securely keeping information up-to-date

·  Ensure all client files are kept updated to the required standard

·  To help promote the services to service users & referral agencies, ensuring working protocols are in place regarding assessments/referrals/reviewing service users.

·  To build partnerships with community agencies and support people’s progression

·  Supporting the Team Leader meeting the standard for accrediting the services

5.  REQUIREMENTS

All employees are expected to:

·  To undertake relevant training as appropriate.

·  To participate in staff meetings and attend regular supervision.

·  Act with integrity at all times.

·  Ensure that principles of quality are included into all areas of work.

·  Always be responsive to customer priorities.

·  Demonstrate working within the organisations objectives and commitment to continuous personal learning and development.

·  Comply with all health and safety, other statutory requirements and Imagine policies & procedures, working within ISO standards at all times.

·  Undertake any other tasks, which may be requested from time to time by the organisation.

·  Safeguard organisation property, confidential information or privileged knowledge.

6.  KEY PERFORMANCE INDICATORS

Success in this role will be judged by the following key performance indicators:

·  Meeting targets and objectives as set by line manager.

·  Working within a team approach.

·  Demonstrable achievement in working towards organisational objectives.

·  The ability to work in a person centred and flexible way.

·  Proactive professional manner.

·  All duties and tasks are undertaken and performed in an efficient accurate manner resulting in excellent service provision.

Please note that this job profile may be amended to meet the needs of the service. Alteration will be discussed in advance with the post holder whose agreement will not be unreasonably withheld.

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