Job Description

Leisure Club

Assistant

Onecall Hospitality Limited

Job Title:Leisure club Assistant

Location:

Line Manager:Leisure Club Manager/ Golf and Leisure Club Manger

Key Communications: /
  • Departmental Head
  • Other Departmental Heads
  • Own Team
/
  • General Manager
  • Customers
  • Reception and Maintenance

Job Purpose / Summary: /
  • To supervise the users of the facilities to prevent accidents and provide assistance to the guests.
  • To clean maintain and assist with all aspects of day-to-day operation of the facilities.

Core Accountabilities & Performance Indicators

These indicators are what the Company can expect to see when the role is being performed to the required standard.

To provide a fist class service to the hotel / leisure guests

/
  • Ensure all standard checklists are used as prescribed.
  • To be able to handle all guest feedback for positive and negative and record correctly.
  • To be able to deal with any reasonable requests from guests in a professional manner in line with the Company’s Mission Possible Training programme.
  • Maintenance of security is a priority.
  • Guest property lost / found procedure is adhered to.
  • To act as a leisure professional as part of the leisure team.
  • To comply with all regulations as stated in the normal operating procedures.
  • To effectively control the operation of reception and the booking system.
  • To caution swimmers regarding unsafe areas.
  • To rescue swimmers in the danger of drowning and administer first aid.
  • To maintain a discipline in wet and dry areas.
  • To determine and report on the temperature, chlorine content and pH value of water at the appropriate intervals.

To understand the impact of effective cost control while undertaking the role. /
  • All maintenance issues reported immediately following the correct procedure.
  • Supplies to apply the stock rotation of ‘First in, first out’, therefore reducing wastage.
  • To use cleaning chemicals as directed, to achieve desired result and reduce wastage.
  • Financial awareness and understanding of how the role impacts the hotel Profit and Loss account.
  • To control costs through correct stock ordering and minimising wastage, forecasting and managing workload.

To ensure that a good level of product and local knowledge for guests when requested /
  • Must be aware of hotel facilities, restaurant /bar opening times, disable facilities and room types etc.
  • Knowledge of local area. I.e. Local shops and places of interest
  • Know who to direct guests to if unable to answer queries.
  • Actively market the Leisure facilities at every opportunity.

To ensure co operation and compliance with all legislation relevant to your role in the business. /
  • Must attend all H&S and Fire Training as directed by designated Line Manager.
  • Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
  • In use of company nominated chemicals, it is your responsibility to comply by COSHH.
  • Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
  • To have a complete understanding of hotel and Company procedure in the event of a fire.
  • Ensure security for both self and all departments.
  • To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.

To ensure that Learning and Development is undertaken to enable you to fulfil your job role. /
  • Attend hotel and departmental induction
  • Complete relevant workbooks.
  • Complete Fact files
  • Attend Job chats and Performance Reviews.
  • Development through NVQ training.
  • Being a Buddy for new starters.

Competency Framework for a Leisure Assistant
Adaptability
/
  • Flexible
  • Responds to change positively
  • Calm under pressure
  • Thinks ahead

Communication /
  • Is clear and Open
  • Encourages other to share ideas
  • Keeps others well informed and up to date.

Creativity /
  • Looks for fresh ideas
  • Turns good ideas into realistic solutions

Decision making /
  • Can act on own initiative
  • Accepts responsibility for own actions
  • Applies knowledge and experience.

Influencing /
  • Persuasive
  • Has a positive profile
  • Gains peoples attention when speaking
  • Gains commitment

Integrity /
  • Open and honest
  • Treats people fairly
  • Respects confidences
  • Adheres to legal obligations

Self Management /
  • Organised
  • Meets deadlines
  • Good timekeeping
  • Personal appearance
  • Motivated
  • Sets a good example

Team Work /
  • Plays their part
  • Understands effect of own behaviour on others
  • Supports, develops and encourages others

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting Company and guest’s needs is required by all employees.

I confirm that I have read and agree this Job Description, explaining the main duties of my job.

Signed: ______(Job Holder)

Print Name: ______(Date): ______

Signed: ______(Line Manager)

Print Name: ______(Date): ______

The information in this document is confidential. You can download content and print copies of the information, only for your own personal use. All other rights are reserved. Unauthorized reproduction, modification, and or distribution are not permitted. No loss or costs incurred arising from this document content will be accepted by Onecall Hospitality Limited. The advice given is for guidance only. Copyright ©

Onecall Hospitality

Document Ref: OCH_LCA273