JOB TITLE: IT Tech Support
FUNCTIONAL JOB DESCRIPTION
JOB TITLE: IT Tech Support
DEPARTMENT: Information Technology
REPORTS TO: IT Application Support and Network Administrator FLSA STATUS: Exempt
PREPARED BY: Human Resources
PREPARED DATE:November 27, 2015
SUMMARY: Primarily to assist in the handling, set-up, configuration of PC equipment in support of the organizational cycling program. Secondarily provide PC equipment inspection with virtual and physical clean-up. Lastly, provide basic IT support to internal users of PC equipment, peripherals and MS Office with basic user questions and light MS-Office training.
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
- Configure and deliver PC equipment and peripherals including,set-up, testing, install software and updates ofrequired applications.
- Virtual and physical PC Equipment clean-up.
- Coordinate installation of hardware and software with users as directed by IT Application Support and other IT personnel as directed.
- Provide support and basic user training of MS Office or other applications as directed.
- Update documentation and defined databases as directed.
- Assist in support of delegated areas of the IT user helpdesk.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION (OR EQUIVALENT EXPERIENCE): High School or pursuit of technology degree with a two year or four-year college or university.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS: To perform this job successfully, an individual should have an interest and aptitude of computer hardware, operating systems, MS Office software, and a strong desire to be exposed to a wide variety of related IT tasks.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
*Each employee should be aware that changes in this job description could occur at any time. Also this job description is not to be considered or construed to be a contract of employment.
APPROVAL DATE
Employee SignatureDate
Director of IT/Process ImprovementDate
Functional Job Description Form
Rev. 2, January 26, 2006Form 1092