Job Description

Tompkins Community Action

JOB TITLE:Information Technology Director

STATUS:Exempt

DEPARTMENT:Administration

RESPONSIBLE TO:DeputyDirector

Job Summary:

The Information Technology Director is responsible for agency wide network support, continued network development, communications technology, and staff technology training. This position also supervises the Information Technology Assistant.

Job Duties:

Network and Server Management (40%)

  1. Provides design, implementation of the Windows operating system
  2. Performs administrative duties on Microsoft Windows Servers including installation, configuration, optimization, and support
  3. Performs account and group management and setup of group policies for machine configuration and software installation
  4. Manages Active Directory and works to integrate Active Directory with other sites’ data sources
  5. Manages network access control system, firewall, virtual private network, DNS, mail routing, Check Point and other systems
  6. Performs strategic architecture and design for Exchange 2007 and messaging solutions, including migration from Oracle Calendar and Postfix to Exchange 2007
  7. Manages Exchange Server environment for both local and remote offices; setup of RPC over HTTPs for Microsoft Outlook remote client access over the Internet
  8. Setup of mailbox policies and storage limits
  9. Installs Outlook Web Access front end server for Internet email access
  10. Performs server backups with Symantec Backup Exec 11d
  11. Manages McAfee Virus Scan Enterprise ver.8.5i for servers and desktop virus protection
  12. Manages and maintains agency Web Site

User Support and Training (30%)

  1. Responsible for maintenance and troubleshooting of computer and communications equipment
  2. Arranges formal and informal staff training in usage of technology and communication systems

Information Technology Director

Page 2

Systems Management, Planning, Budgeting, and Documentation (30%)

  1. Responsible for oversight of installation and maintenance of copiers, computers, peripherals, phone equipment, fax machines, and software
  2. As part of the Administrative and Leadership Team develops, implements, and maintains agency wide policies, procedures and general documentation
  3. Assists Department Directors with ongoing technology planning to meet program and staff needs
  4. Purchases, deploys, manages, maintains, and completes minor repairs and upgrades to agency desktop and laptop computers

Required Knowledge and Abilities:

Knowledge:

Experience in administration the following areas: Windows operating system, LinuxSystems, Checkpoint Firewall and VPN, McAfee anti-virus/anti-spam, Backup systems, Oracle Calendar, Postfix. Hardware, software and operating system installation, support, monitoring and maintenance skills; strong knowledge of security administration; problem solving and project management skills.

Abilities:

1.Daily administration of users in a Windows 2003 Active Directory domain

2.Setting and modifying file and share permissions

3.Creating and supporting shared print devices

4.Creating new user mailboxes, shared resources, distribution lists, etc.

5.Creating support, and troubleshoot VPN accounts

6.Working knowledge of TCP/IP

7.Effectively and systematically troubleshoot technology issues

8,Troubleshoot, procure and repair PC hardware

9.Organize and manage large projects

10.Work with adults in training settings

11.Good oral and written communication skills

Minimum Qualifications:

1.Four year degree in computer technology; special training or certificate of proficiency may be substituted for up to two years of college

2.Five years experience in network and server management in a business setting

3.Valid driver’s license that meets agency insurability criteria and access to a reliable personal vehicle

4.Ability to bend, stoop, lift equipment (up to 50 pounds), and climb stairs/ladders