Job Title:Global Installations Manager
Reporting To:Global Customer Service Director
Job Purpose:To ensure the effective and efficient performance of site installation operations and future machine amendments through the leadership and management of site installation teams
Principal Responsibilities:- Manage INCA and client relationships maintaining close liaison throughout each installation. Active engagement personally or via the team or distribution staff (Includes travel to visit client sites).
- To manage installation team and schedule installations to a plan. Forecasting and planning resources to a budget and proactively communicating deviations or issues in advance.
- To ensure all necessary arrangements for on-site plant equipment, accommodation and transportation are made for most cost efficient or most productive use of resources
- To ensure that the levels of staff for an installation (INCA or Distribution) are planned/ agreed with client
- To take responsibility for gaining full customer machine acceptance once installation has been completed
- To complete a review of each installation plan when completed and track trends. Include learnings to improve future performance, quality and efficiency. Communicate fiscal deviations to management
- To ensure site surveys, risk assessments are carried out prior to installation
- To ensure management disciplines are implemented and give leadership to site teams to meet targets for delivery, cost, quality, health and safety
- To ensure staff performance is monitored and necessary management action taken in the event of performance issues – set appropriate objectives to Install team
- To Review all site risk assessments (INCA sites and Client) and ensure we have compliance in all cases. Ensure procedures are communicated, understood and followed by installation teams and by distributors
- To ensure that risks to any employees health and safety are identified and appropriate actions are taken to eliminate/minimise the risks
- To ensure INCA standards are achieved globally – post installation surveys and training reviewed
Contact with Others: / Knowledge and Experience:
1. Senior Management Team and Directors / 1.Degree qualified/equivalent experience
2.Customer Support and coordination with Distributor Staff – Account Managers and Install teams / 2.Experience installing capital equipment, automation control systems or robotics or managing / scheduling international resources
3.Inca Line Managers / 3. Leadership/people management experience
4. Inca Colleagues / 4.IT proficient
5.Site installation staff / 5. Managing to budgets
Competencies
- Leading & Deciding
1.1 Deciding and Initiating Action / 5.1 Planning & Organising
1.2 Leading and Supervising / 5.2 Delivering results & meeting customer expectations
- Supporting & Co-ordinating
2.1 Working with People / 6. Adapting & Flexibility
2.2 Adhering to Principles and Values / 6.1 Adapting and responding to change
- Interacting & Presenting
3.1 Persuading and Influencing
3.2 Presenting & Communicating Information
4. Analysing & Interpreting
4.1 Writing & Reporting
4.2 Applying Expertise & Technology