Job Title: Employment Services Manager

Job description

Job title: Employment Services Manager

Reporting to: Director of Crisis Skylight London

Department: Client Services

Date: October 2011

Aim

Lead the Employment Services Team to successfully deliver Crisis’ high quality, innovative employment programmes for homeless people.

Salary

£40,000 per annum

Organisation Chart

Principal Accountabilities

Management

·  Lead and motivate the whole team to deliver high quality employment programmes for clients, enabling them to sustain employment and housing and to leave homelessness and financial exclusion behind for good.

·  Effectively line-manage a team of staff with responsibility for individual programmes, through regular supervision, annual appraisal and informal support and guidance as needed.

·  Have a person-centred and strength based approach at the heart of service delivery that provides uniquely tailored and flexible coaching and support, learning and guidance for homeless people.

·  Develop a high performance culture that meets all targets, offers funders best value for money and makes Crisis highly competitive with comparable welfare to work providers.

·  Ensure that all client facing staff understand and are able to use as appropriate the agreed coaching methodology for intensive one to one work with clients.

·  Deal directly with difficult client situations where direct reports require support.

·  Be accountable for the income generated by statutory funded programmes.

Quality & monitoring

·  Agree all target and contract specifications for funding applications to ensure they are achievable.

·  Ensure contracts, franchises, service level agreements and programme targets are appropriately monitored, evaluated and successfully delivered.

·  Contribute to bid writing, programme planning and target setting as required by the Director of CSL.

·  Have a clear overview of performance against targets at all times and be prepared to take an assertive role in addressing any areas of under-performance.

·  Ensure all employment services work within agreed budgets and financial frameworks, developing contingency planning for any potential under-performance on outcome funded contracts.

·  Monitor the delegated budgets for all employment programmes, managing sometimes competing demands and recommending priorities for resource allocation in line with the annual operational plan.

Relationships & partnerships

·  Assist the Director of CSL in the promotion of Crisis employment services to external stakeholders including local and national government, providers of homelessness services, welfare to work providers, potential funders and organisations/agencies that work with those facing social exclusion.

·  Build a network of organisations/potential partners across all relevant sectors to facilitate/enable the delivery of high quality employment training and job brokerage services for Crisis’ clients.

·  Build strong relationships with employers, opening job opportunities to Crisis Clients and providing motivated and highly employable job applicants in return.

·  Nurture excellent working relationships with colleagues throughout Crisis to deliver a joined up approach to client progression and personal development.

Other

· 

·  Support the Café Manager in developing both the training function of the Skylight Café, by encouraging staff to promote the Café training programme to clients and supporting the pathway for trainees into work.

General

·  To develop and maintain an understanding of the charity’s work and the needs and circumstances of homeless people

·  To comply with Crisis policies and procedures, including Health and Safety policies, for which all employees owe a duty of care both to themselves and others, in accordance with the Health and Safety at Work Act

·  To carry out any other duties that may reasonably be required in the light of the main purpose of the job.

Person specification

Qualifications

A qualification in one or more of the following areas would be an advantage:

·  Business advice

·  IAG

·  Coaching

·  Training/teaching

Experience

·  Delivering employment programmes and contracts, including those that are statutory outcome funded, to marginalised and vulnerable people.

·  Developing relationships with employers.

·  Delivering or managing a service that provides high quality IAG.

·  Partnership working across sectors.

·  Experience of working within a quality framework such as Matrix or OFSTED would be an advantage.

Skills

·  Ability to manage and motivate a team with six direct reports to deliver a consistently high level of performance and achieve all agreed outcomes and targets..

·  Ability to build relationships and networks with a wide range of people and organisations.

·  Advocate of employment and training as pathways towards personal fulfilment and social inclusion.

·  Competent financial skills including able to prepare and monitor a budget; forecasting income and expenditure; understanding the requirements of statutory contracts and able to monitor them; and able to contribute to writing funding bids.

·  Strong communication and inter-personal skills.

·  Strong organisational skills.

Knowledge

·  Local and regional job markets

·  Providers of training and support to homeless and disadvantaged people

·  The barriers to work faced by many homeless people and ways of over-coming them

·  The main funding streams and funders of employment programmes,