JOB DESCRIPTION

JOB TITLE: Deputy Manager F/T(Band 7 equivalent)

DEPARTMENT: St Christopher’s Personal Care Services (SCPCS)

RESPONSIBLE TO: Registered Manager

SCPCS began in June 2012 to deliver high quality integrated health and social care to people in their own homes in order to support their wish to die in the place of their choice. We began with 3 office staff and 6 care workers and registered with CQC in July 2014. Today we have 9 office staff and over 80 care workers and a business plan for growth including recruiting another 50 care workers across 2016. We operate through local authority contracts and in December 2015 we began our private service. This private service is delivering care to those who choose to pay who are elderly, frail, have long term conditions or malignancies.

SCPCS organisational structure consists of a Board of Directors who meet quarterly and an operational steering group who meet fortnightly.

In 2013 SCPCS, working with Skill for Care, piloted the Care Certificate and has been instrumental in shaping the induction process for all new care worker nationwide.

Among the challenges we face as we grow this service is to maintain a growing workforce who can consistently deliver high quality person-centred care and who feel well supported in practice whilst caring for a high turnover of dying people. The average length of stay for people on this service is currently 28days.

Overall aims of the post

This is a new and exciting opportunity to work alongside the Registered Manager and the Business Manager to continue to grow and develop this service. The post holder willwork alongside the Registered Manager with overall responsibility for managing the service in her absence.

He/shewill be a registered nurse with previous management experience and have the relevant qualifications to satisfy CQC management requirements. He/she will have proven experience in training, developing and supervising staff of varying grades.

He/shewill have excellent administration, co-ordination and management skills, and proven skills in developing and maintaining excellent communication with the wider multi-disciplinary/interagency team. In addition,he/shewill liaise directly with patients and their families taking into account their physical, emotional, spiritual and social needs. The post holder will be instrumental in helping to adhere to our culture of providing a high quality integrated and person- centred service with a commitment to the vision, values and objectives of SCPCS and St Christopher’s Hospice.

Responsibilities

  • To manager the service in the absence of the registered manager
  • To work with the Registered manager and the Business manager in the development of the service
  • To ensure that the service is delivered in line with contracts and outcome measures
  • To ensure that a high quality, responsive and flexible service is delivered to support service users and families in their homes
  • To ensure the duty of care to safeguard all vulnerable adults and children and operate policies effectively
  • To ensure that all safeguarding activities are person-led and outcome focused
  • To participate in the training and on-going development of the carers
  • To facilitate, supervise and assess carers in the delivery of care
  • To work collaboratively with the operations team, and oversee professional administration of the service
  • To ensure that the service is compliant with CQC regulations
  • To understand and comply with CQC reporting system when relevant
  • To participate in managing complaints
  • To participate in maintaining a safe working environment
  • To participate in managing, developing and supervision of staff
  • Participate in flexible working hours and on-call in rotation within the team

The post holder will be able to:

Clinical Practice & leadership

  • Be an ambassador for the service that supports its growth and development
  • Be able to discuss and promote the service with external stakeholders
  • Be able to negotiate with other health and social care professionals
  • Take a lead in ensuring that social care needs identified are met by the service or appropriate referrals are made to other agencies
  • Understand the attributes of effective team leadership and management
  • Understand your responsibilities in workforce allocation in relation to resource management
  • Understand financial management within the service
  • Understand and participate in effective recruitment and retention of staff
  • Participate in training, development and lead group supervision of care workers and nurses

Communication

  • Manage sensitive communication issues with patients and families
  • Anticipate barriers to communication
  • Demonstrate advanced communication skills on the telephone
  • Demonstrate advanced presentation skills, both oral and written
  • Communicateeffectively with patients whose first language may not be English using interpreters when appropriate
  • Demonstrate an understanding of the need to involve patients and

families in decision making, by respecting their views and offering

sufficient information for them to be able to make informed decisions.

  • Manage complaints or expressions of dissatisfaction from patients aiming when possible to anticipate and effectively manage potential problems in collaboration with the registered manager
  • Demonstrate negotiation and diplomacy skills and partnership working

with external agencies

  • Demonstrate successful partnership working with Local Authority’s and Commissioners of our services
  • Demonstrate competent use of Electronic Patient Records and St

Christopher’s IT systems and willingness to learn SCPCS software

  • Write and maintain accurate notes/documentation and input computerised data, keeping all information up-to-date

Education, training & development

  • Create a positive learning environment, encouraging all carers to learn

from each other and inform good practice

  • Recognise individual learning needs and identify the most effective

ways of addressing them

  • Be competent in teaching and leading discussion based teaching
  • Utilise experiential learning methods
  • Generate and use appropriate learning opportunities and apply own

learning to the future development of the service

  • Access and apply research-based evidence to patient care
  • Recognise both individual and group learning needs and identify the

most effective way of addressing them

  • Coach staff to create individually tailored development plans
  • Contribute toward writing articles for publication and presenting at

conferences.

Management & quality

  • To demonstrate that they have appropriate knowledge of applicable legislation including the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3), relevant best practice and guidance and understand the consequences of failing to take action on set requirements.
  • Have knowledge of the Mental Capacity Act (2005) and Deprivation of Liberties Safeguards and know how these apply in practice
  • Work within the guidance policy for the protection of vulnerable adults and children
  • Understand the organisational governance of both the Hospice and SCPCS.
  • Use networking and influencing skills to ensure the voice of the service is heard
  • Prioritise time effectively
  • Confidently join in debates in meetings of senior hospice staff
  • Make relationships with external health professionals
  • Work autonomously, prioritising work and responding to changing situations
  • Assess risk and minimise threat to carers safety
  • Manage equipment resource
  • Process complaints according to policy ensuring that any learning is incorporated into practice
  • Together with the registered managertake responsibility for building a cohesive team
  • Continuously monitor quality and take effective action to address quality issues and promote service improvement
  • Foster an environment in which audit are seen as part of day-to-day practice
  • Develop carers understanding of clinical governance
  • Initiate reviews of patient and family care
  • Work with the registered manager to produce regular data and reports as required by any contracts
  • Be able to assess health needs and complete documentation relating to Continuing Health Care criteria
  • Demonstrate leadership and management skills and demonstrate resilience to working in social care
  • Demonstratean understanding of, and an ability to promote and implement equal opportunities in all areas of work
  • Engage in clinical supervision and self-evaluation and use this to improve care and practice
  • Comply fully with Data Protection regulations regarding the correct handling, use, storage, retention and disposal of all disclosure information.

All staff are expected to adhere to SCPCS and the Hospice policies and procedures

This job description is not exhaustive and the post holder may be required to take on other responsibilities. This will be reviewed in 3 months.

PERSON SPECIFICATION

EDUCATION / EXPERIENCE

Essential

  • Be a registered nurse registered with the NMC

•Be occupationally competent in care of the dying

•Proven experience in managing people

•CQC recognised management qualifications

•Ability to work flexibility including weekends and bank holidays

•Ability to manage on-call on a rotation within the team

•An understanding of CQC regulation and inspection processes

•An ability to teach, coach and role model good practice in care

•Understand the attributes of effective team leadership and management

•Understand financial management

•Understand workforce allocation in relation to resource management

•Must be of good character, honesty, trustworthiness, reliability and respectfulness.

Desirable

  • Teaching qualification
  • Level 5 Leadership and management or RMA

KNOWLEDGE/SKILLS/ABILITY

Essential

•An understanding of the mission and values of St Christopher’s Hospice and SCPCS

•A kind and compassionate approach to person-centred care

•Excellent verbal and written communication skills

•Good computer skills in Word and Excel and a commitment to learn other software packages

•Good literacy and numeracy skills

•An ability to work with people in their last year of life

•An ability to cope with those facing loss and bereavement

•An ability to manage stressful situations

•An ability to work under supervision

•An ability to work as part of a team

•A commitment to equal opportunities

OTHER

Essential

•An ability to work flexibly to meet the needs of the service

•Flexibility to work weekends in rotation

•Flexibility to work on-call in rotation

•Flexibility to work Bank holidays shared with the team

•Car owner /Driver

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Deputy Manager SCPCS DH v2