Job Title: Deputy Manager Dronfield Shop

Job Description

1. Job Title: Deputy Shop Manager
Dronfield
37.5 hours per week
(flexible including weekends and Bank Hols)
Reports to: Shop Manager, Dronfield
Accountable to: Head Of Retail Operations, Director Of Retail and New Business
Salary: £15,382 - £18,044 per annum
Hours: 37.5 Hours
Date: April 2017
2. Job Summary
To assist the Manager in the running of the shop and to provide cover when necessary.
· To achieve maximum sales at all times.
· To ensure that the high standard of service to customers that is expected by the Ashgate Hospice shops is maintained at all times.
· To actively support, any fundraising promotions as directed by Ashgate Hospice or your Manager.
· To implement any promotion in the shop as directed.
· To support the training, development and motivation of a team of staff and volunteers.
3. Dimensions (Budgets)
· The post holder is not a delegated budget holder
4. Organisation Chart

5. Knowledge, Skills And Experience
Essential:
Previous experience within a customer focussed retail sector is essential.
Experience of working at a supervisory or managerial level.
Can demonstrate excellent visual merchandising skills.
Effective communication and presentation skills.
Analytical and reporting skills.
Enthusiastic and approachable.
Desirable:
Experience of working with volunteers.
See attached person specification for further details
Key Result Areas
6. Key Result Areas
Shop Appearance:
· To maintain a high standard of display, both in window and inside the shop.
· To achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises.
Stock:
· To encourage the public to donate saleable goods.
· To supervise and take part in the day- to-day activities of the shop, i.e., sorting, steaming, pricing, stock rotation, customer liaison, using the till, etc
· To ensure the stock density is kept full by ensuring there is adequate stock available at all times.
· To rotate stock on a daily basis so that no garment remains on the shop floor for any longer than the agreed time limits.
· To hang, ticket, size and cube all clothing as appropriate.
· To comply with all instructions regarding the sale and auditing of New Goods.
Voluntary Staff:
· To supervise the work of the volunteers in the shops ensuring adherence to the Hospice shops policies regarding standards of merchandising and pricing.
· To manage volunteers including maintaining, motivating and supporting them. To resolve any problems or queries they may have.
· To assist in the recruitment and training of volunteers.
Administration and Security:
· To complete all administrative paperwork such as sales sheets and stock control sheets correctly and promptly.
· To be responsible for the recording, safeguarding and banking of cash receipts.
· To ensure that all Ashgate Hospice financial procedures are adhered to and that cash is kept secure.
· To order consumables / stationery as necessary.
· To notify a senior member of staff in the event of suspected theft or dishonesty by any member of staff.
To ensure that no unauthorised person is allowed to inspect the shop or to examine sales or other records.
This Job Description will be reviewed and amended with the post holder as required, as part of the regular performance review and staff development process.
This Job Description does not constitute part of the Contract of Employment.
7. Communications And Working Relationships
Internal: All staff and volunteers; department managers. Senior management team and trustees
External: Shop Managers, staff and volunteers. External business groups and associations
8. Job Description Agreement
Job Holder’s Signature...... Date…………......
Line Manager/
Head of Department Signature...... Date………......
Title:......
· This Job Description describes the main duties of the post holder and is not exhaustive.
· This Job Description will be reviewed with the post holder as part of the regular performance review and staff development procedure.
· This Job Description does not form part of the Contract of Employment.

PERSON SPECIFICATION

1. Attainments/Qualification
Essential
Educated to A level standard or equivalent relevant experience/business qualification
Evidence of continuing professional development within the retail sector. / Desirable
Leadership qualifications or training
2. Skills
Essential:
Excellent communication skills, able to relate to and influence all levels of staff & volunteers
Excellent motivational and line management skills
Excellent numeracy skills, which will ensure clear understanding and control of budgets, procedures, processes and profitability
Ability to adapt to new work situations and use initiative to find solutions to work related problems
Competent in use of MS Office
Ability to multi task and manage conflicting priorities and targets
Experience in visual merchandising / Desirable:
Previous experience of working within charity retail.
Previous experience of working with volunteers.
Experience in visual merchandising
3. Knowledge/Experience
Essential
Experience of working at management level in a retail environment / Desirable
4. Other factors
Essential
Self motivated / Desirable
Affinity and understanding Of Ashgate Hospice charitable cause
Job Description Additional Information
Health and Safety at Work
You must not wilfully endanger yourself or others whilst at work. Safe working practices and safety precautions will be adhered to. Protective clothing and equipment must be used where provided. ALL accidents / incidents must be reported to your immediate senior officer, and you are asked to participate in accident prevention by reporting potential hazards and to ensure that appropriate forms are completed. A copy of the Hospice Health and Safety Policy document will be given to the successful applicant on appointment.

Data Protection

If you have contact with computerised data systems you are required to obtain, process and/or use information held on a computer or word processor in a fair and lawful way. To hold data only for the specific registered purpose and not to use or disclose it in any way that is incompatible with such purpose and to disclose data only to authorised persons or organisations as instructed.
Access to Health Records
All staff who contribute to patients health records are expected to be familiar with and adhere to, the Hospice Record Keeping Policy and other related documents. All staff who have access to patients records have a responsibility to ensure that these are maintained efficiently and that confidentiality is protected in line with the Hospice’s policies and related documents.
Staff are also subject to this obligation both on an implied basis and also on the basis that, on accepting their job description, they agree to maintain both patient/client and staff confidentiality.
In addition, all health professionals are advised to compile records on the assumption that they are accessible to patients in line with the Access to Health Records Act 1998.