JOB DESCRIPTION

Job Title: Chief Information OfficerFLSA: Exempt

Reports To: Chief Operating Officer

Reporting To This Position:Information Services Director

Position Summary: The CIO is responsible for the creation, support, and functionality of the information systems of the organization. The CIO works collaboratively with the management team to solve problems, set directions, and respond to health care business challenges. The CIO supports the business and clinical operations of the organization by creating information infrastructures for operational and analytical use.

Our Mission: To be your Medical Home.

Our Vision: To be the model for physician-led health care in America.

Our Values: As a physician owned and directed company, we are committed to ensuring that patient care is efficient, effective, equitable, patient centered, safe, and timely.

Essential Service Accountabilities/Responsibilities:

  • Help lost patients and guests find their way by walking them to their destination when needed (seek help from co-workers as needed to assure coverage).
  • Take all measures to protect the privacy of patients, employees, and guests.
  • Engagepatients, employees, and guests by making eye contact within 10 feet. Welcomepatients, employees, and guests with a smile, a warm greeting,and positive body language within 5 feet. When possible, acknowledgepatients, employees, and guests by name.
  • Introduce self to patients, employees, and guests by stating your name during face to face encounters.
  • Explain to the patients, employees, and guests what to expect during each step of the process that you are performing during the encounter with the patients, employees, or guests.
  • Ask for patient’s, employee’s, and guests’ permission: Use “May I” before statements.
  • Always demonstrate gratitude.
  • Thank the patient for choosing Cornerstone Health Care as their Medical Home. Every patient, every time.
  • Apologize to patients, employees, and guests for any wait time or inconvenience.
  • Be a team player and remove the phrase “It’s not my job” from your vocabulary.
  • Cooperate and support co-workers to create patient centered care.
  • Listen attentively toboth verbal and non-verbal messages (including but not limited to tone and body language) from our patients, employees, and guests in order to fully understand their needs.
  • Avoid using acronyms and abbreviations and speak in terms our patients, employees, and guests can easily understand.
  • Maintain a clean, neat, and professional workstation and office.
  • Maintain a professional appearance.
  • Abide by the policies of Cornerstone, regardless of your personal feelings.
  • Wear your name badge at all times.
  • Arrive to work on time.
  • Attend meetings as required.
  • Actively participate as a team member by supporting decisions, accepting change, managing conflict effectively, and valuing the contributions of others.
  • Maintain a positive, willing, and flexible attitude.
  • Be receptive to constructive criticism.
  • Embrace change and offer suggestions for resolutions to problems.
  • Follow directions from a supervisor.
  • Understand and follow posted work rules and procedures.
  • Perform other duties as assigned.
  • Communicate timelines to patients and guests throughout the entire encounter. Inform of any delays, at least every 15 minutes (when assigned/as duty calls).
  • Practice telephone etiquette, by answering the phone within three rings, with a smile, and stating “Good morning/afternoon/evening, your name, department name (when applicable), and “How may I help you?” If placing caller on hold, check back at least every 60 seconds to update them (when assigned/ as duty calls).

Essential Functions and Responsibilities:

  • Develop missions, plans, goals, policies, and budgets for department.
  • Works with management team to identify long-range information systems needs and establishes priorities for system upgrades and modifications in line with organizational goals.
  • Assists users to identify hardware, software, and procedural requirements for each department. Serves as IS resource including solving computer issues and making recommendations to enhance information systems, and promote more efficient, cost-effective CHC operations.
  • Oversees systems analyses and computer projects from problem definition through system implementation.
  • Stays abreast of leading-edge information technology, works with all users to purchase computer equipment and supplies to assure value, ability, order time, capability, and capacity in accordance with budget, growth, new application needs.
  • Negotiates most favorable prices and terms with vendors and reliable uptime and system response time.
  • Improves billing system capabilities and efficiencies.
  • Improves HIPAA security and transactions standards.
  • Organizes the selection and implementation of clinical information systems such as lab, imaging, and EMR systems.
  • Develops an accessible and responsive data infrastructure that allows CHC administration and leadership access to business support data.
  • Develops a clinical data infrastructure that will allow measurement of QA/UR indicators and support risk-based contracts.
  • Creates data access structures, such as web portals, that allow physicians, patients, and others better access to information.
  • Participates in committee meetings and Board of Director’s meetings as required.
  • Serves as administrative liaison to assigned medical offices.
  • Helps motivate all employees to work together as a team to generate a work atmosphere that maintains a positive attitude.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The jobholder must demonstrate current competencies applicable to the job position.

Role Qualifications:

  • Knowledge of data analysis, systems design, problem identification, medical data processing practice.
  • Knowledge of computer hardware, software, and data communications including comparability and system configuration. Knows programming languages.
  • Knowledge of organizational policies, procedures and protocols.
  • Knowledge of common safety hazards and universal precautions to establish a safe work environment.

Education and Work Experience:

  • BA/BS in information systems, business or technical field; masters in business or computer science preferred.
  • Minimum of two years’ progressively responsible experience in information systems, with two years in ambulatory health care setting.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

  • Problem solving: The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • Interpersonal skills: The individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
  • Oral communication: The individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
  • Written communication: The individual edits work for spelling and grammar, presents numerical data effectively, and is able to read and interpret written information.
  • Planning/organizing: The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
  • Adaptability: The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
  • Safety and security: The individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands: Requires sitting for long period at computer terminal, bending, reaching, and stretching. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. May involve lifting up to 40 pounds of equipment. Requires manual dexterity for operation of keyboard. Occasional stress due to workload and deadlines
  • Work Environment: Office setting and computer facilities that are well-lighted and well-ventilated. Noise level is usually moderate. Minimal exposure to communicable disease.

As an employee of Cornerstone Health Care, you may voluntarily leave employment or be terminated, with or without cause. This job description does not constitute an employment agreement or contract of employment. Both you and Cornerstone Health Care have the right to terminate your employment at any time for any reason.

The employee is expected to adhere to all company policies and to act as a role model in the adherence of policies.

I have read and understand this explanation and job description.

Signature: ______Date: ______

Print Name: ______

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