JOB DESCRIPTION

November 2016

Job title: Assistant Shop Manager Department: Innovation and Enterprise

Team: Shop from CrisisJob Holder:New post

Reporting to: Shop Manager

Aim

  • Achieve sales and profit targets through the effective support of the Shop Manager of Shop from Crisis

Dimension

  • Volunteer supervision
  • Deputise for Shop Manager as required
  • Delegated financial responsibility, including cashing up for the Shop, as instructed by the Shop Manager
  • Delegated supervision of Shop Supervisor as instructed by the Shop Manager

Circumstances

  • 40 hours a week, worked over a five day working week
  • Based in Shop from Crisis, Elephant and Castle
  • Flexibility is required where reasonable and appropriate. This may include:

-Working on weekends and/or bank holidays as Shop from Crisis is open seven days a week

-Short notice changes to work pattern to cover for absences and to maximise sales

-Attendance at team meetings, training events etc. which could include occasional travel throughout the UK and overnight stays, for which time off in lieu will be given in accordance with Crisis’ TOIL policy

Salary

  • £22,000per annum

Organisational Chart

Please note the team structure is subject to change

Principal Accountabilities

1. Commercial management

  • Maximise sales opportunities to assist in achieving sales targets by:

-Providingeffective, motivational leadership and delegation to Supervisor and volunteers at all times

-Maintaining anengaging and professional communication style withstaff, volunteers and customers at all times

-Maintaining shop floor standards

-Effectively communicating and promoting of the Shop from Crisis brand

-ManagingSupervisor and volunteers to sort, prepare, price and load stock to the shop floor

-Assisting the Shop Manager to ensure shop floor is well stocked and effectively merchandised at all times

-Assisting the Shop Manager to ensure that stock is valued appropriately to maximise sales and profit

  • Ensure adherence to Health and Safety procedures, in the shop, including storage, preparation and handling, cleaning, service and waste management
  • Supervise, train and support volunteers, delegating appropriate tasks which are considerate of individual abilities
  • Train and supervise volunteers on tills, mitigate and correct errors to ensure accuracy
  • Promote customer engagement to inform them of the Shop from Crisis aim as both social enterprise and fundraising opportunity for Crisis

2. People management

  • Maintain rotas to ensure the shopare adequately covered
  • Support the involvement and recruitment of volunteers from the local community
  • Liaise with the Shop Manager to assess and maintain volunteer performance
  • Implementthe induction program and ongoing training for all volunteers
  • Assist the Shop Manager in the training and development of Shop Supervisors

3. Member Involvement

  • Initiate member involvement in the development of Shop from Crisis wherever possible
  • Support Members’ desire to work in the retail sector by providing appropriate support and training opportunities
  • Assist in the delivery of the Shop from Crisis Retail and Customer Service accredited training program
  • Support the relationship between Shop from Crisis, Croydon and Crisis Skylight Croydon

4. Stock Management

  • Manage relationships with waste management and rag collection services ensuring timely pick-ups, supply of bags and appropriate reimbursement
  • Request surplus stock from other units where necessary and organise surplus stock to supply other units when requested
  • Coordinate stock pick-ups and deliveries with Logistics and Technical Coordinator
  • Select stock to achieve sales targets and maximise contribution
  • Manage sorting, preparation, pricing and loading of stock onto the shop floor
  • Maintain display, merchandising and window dressing standards and train staff and volunteers to do so
  • Maintain stock density and rotation procedure – working to two week cycles
  • Initiate local stock and sales promotions as outlined by the Shop Manager
  • Provide adequate stock control of new goods and achieve shrinkage targets
  • Train staff and volunteers on and enforce adherence to Trading Standards Regulations
  • Oversee the recycling and arrangement of collections of waste products

5. Communication

  • Communicate the shop’s social enterprise and fundraising goals for Crisis to customers
  • Manage local marketing and a vibrant promotional calendar
  • Respond to customer requests for information,criticismsand suggestions
  • Develop and sustain relationships with relevant Crisis departments and demonstrate effective collaboration supporting the shared objective to end homelessness
  • Maintain, manage and update the shop’s Crisis campaigns and fundraising materials
  • Engage with local community via social media and newsletters and face to face meeting with individuals and groups
  • Under direction of the Shop Manager, engage with the ‘Digital Mum’ to produce materials needed for social media
  • Communicate clearly on Member involvement with Crisis Skylight Coaches
  • Communicate with Shop Manager, Shop Supervisorand volunteers on wider Crisis events, employment opportunities and campaigns on a weekly basis
  • Prepare a detailed written handover for the Shop Manager each day to communicate events, issues and sales patterns

6. Additional Responsibilities

  • Carry out administrative tasks associated with the effective management of the shop
  • Adhere to Crisis’ financial policy and procedures including daily banking
  • Responsible for purchasing shop consumables as necessary
  • Act as main key holder delegating to colleagues within procedural guidelines
  • Contribute to Shop from Crisis social media with direction from the Shop Manager
  • Actively manage adherence to loss prevention policies and procedures
  • Ensure all shop equipment is kept in good working order
  • Inform Facilities Management of necessary repairs and maintenance
  • Be an active member of the Innovation and Enterprise team, constructively considering ways to increase Crisis income streams and improve the team’s performance and processes
  • Keep up to date with developments affecting your work and maintain and improve personal competence through continuous professional development

7. General

  • Actively encourage and support member involvement within Crisis
  • Develop and maintain an understanding of Crisis and the needs and circumstances of homeless people
  • Ensure, through training of and constant reinforcement to staff and volunteers, compliance with Crisis policies and procedures, including Health and Safety policies, for which all employees owe a duty of care both to themselves and others, in accordance with the Health and Safety at Work Act. This includes the storage, preparation and handling, cleaning, service and waste management
  • Carry out any other reasonably required duties in the light of the main purpose of the job

Person Specification

Essential

  1. Retail management experiencewith proven ability to deliver and uphold a high standard of customer service
  2. Commercial focus with a track record of achieving targets
  3. Proven experience of working collaboratively and effectivelyas part of a team
  4. Ability to work independently, prioritising own tasks and time
  5. Proven ability to take direction and exercise flexibility while working with others
  6. Ability to manage and motivate others to achieve exceptional results
  7. Good written and interpersonal skills with ability to summarise and present ideas and information to audiences including staff, volunteers and members of the community
  8. Logical, good attention to detail and acreative problem solver
  9. Working knowledge of Microsoft Word, Outlook and Excel
  10. Knowledge of and ability to comply with safeguarding procedures
  11. Commitment to Crisis’s purpose and values including equality and social inclusion

Desirable

  1. Experience of working in a charity, social enterprise and/or charityretail environment and delivering a positive social impact
  2. Experience of working with and supporting vulnerable people
  3. Knowledge of how to engage audiences using social media tools and websites

We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness.

Supporting information for your application

Thank you for your interest in joining the Shop from Crisis team.

Before you apply please take a moment to read through the information listed below which is designed to support your application and prevent any loss of work.

Personal Statement: demonstrating your skills, knowledge and experience

It is important that you complete all sections of the online application form to ensure that the recruiting panel understand your interests, skills, knowledge and experience.

Shortlisting for an interview is mostly based on the information you provide in the Personal Statement section. When completing this part of the form, please reference each of the 14 Person Specification points listed above in order. There will be 15 boxes, so you won’t need to use the last one.

Support your statements with specific examplesthat show how you meet each of the person specification points. You may wish to use the STAR approach:

S or T / situation or task / Describe the situation or the task that you had to complete. It could be something from your previous employment or personal experience – just make sure it’s relevant. Given enough detail for the person shortlisting to understand what was involved
A / action / Describe the action you personally took to resolve the situation or task. Explain the process/steps you took. Even if you are describing a group project, describe what you did rather than what the team did as a whole.
R / result / This is the crucial part of the answer. Explain how your actions resulted in a successful outcome. Talk about what you achieved, the benefits and what you learned.

Please note! If you don’t provide full responses against all of the person specification points, the shortlisting panel won’t be able to score your application fully and it will be unlikely that there is enough information to be shortlisted.

Saving your application

It is important to remember when completing your application that it will not save automatically and there is a strict timeout function. To avoid any loss of work, it is a good idea to save your answers in a Word document first and copy and paste the responsesusingtheCTRL+CandCTRL+Vcommands into the online form when you are ready.

If you have any questions please email giving the vacancy name and location in the subject line.

Thank you (and good luck!)

HR Team