JOB ANNOUNCEMENT

NOTICE: This job description is provided as a general summary of common job duties performed by individuals assigned this job title. It is not all-inclusive, nor is it intended to create a contract, written or implied, between employees and Catholic Charities, nor does it in any way alter the employment-at-will relationship that exists between employees and Catholic Charities. As a condition of employment, all agency employees are expected to perform job duties assigned by agency management even when such duties are not included in their job description.

JOB TITLE: Assistant Shelter Coordinator, Winter Shelter

REPORTS TO:Site Coordinator, Sam Jones Hall

EMPLOYMENT STATUS:Non-Exempt

TIME COMMITMENT:Part Time, Temporary

STARTING SALARY:Salary Commensurate with Experience

Position Summary

TheAssistant Shelter Coordinator provides operational support to site staff and volunteers and referral support services forprogram participantsand community members seeking services at the Sam Jones Hall Winter Shelter. The Assistant Shelter Coordinator also provides supervision for Winter Shelter site staff. The Assistant ShelterCoordinator will work collaboratively with the Winter Shelter Intake Assistant to collect information, process, and enter HMIS information for all new program participants. The Assistant Shelter Coordinator willwork collaboratively with internal shelter/housing staff and external housing, employment counseling services, community referrals and counseling options as part of the strategy to engage program participantsin other services. The Assistant Site Coordinator will also be responsible for ensuring the Winter Shelter at Sam Jones Hall is in operational order, the shelter environment is warm and welcoming, and all forms, documents, and resident information is updated, secure and follows all written policy and procedure.

Supervisorial Responsibilities:5 Staff

1-10 Volunteers

Operational Functions

  1. Provide operational support to the site staff at the Winter Shelter at Sam Jones Hall, a 50 bedseasonal emergency shelter forindividuals experiencing homelessness.
  1. Assist Winter Shelter Intake Coordinator with front-door universal triage, intake and assessment of all potential Winter Shelter participants.
  1. Act as a liaison between seasonal site staff and Sam Jones Hall team. Help maintain updated client documentation, emergency information, and assist with resource referrals and tracking client progress within shelter system. Properly document resident interactions and address resident challenges in collaboration with site staff. Ensure that all COA standards of care are followed per policies and procedures.
  1. Assist with obtaining and entering all required client intake information into countywide Homeless Management Information System (HMIS) database when needed. Collaborate with Data Analyst to maintain accurate and timely data quality within HMIS.
  1. Follow all winter shelter check-in and check-out procedures, ensure that all bathrooms and communal areas are in good, safe working order. Communicate needed repairs to Sam Jones Hall Site Coordinator to ensure space is properly assigned to appropriate individuals.
  1. Effectively communicate and ensure individuals understand rules, rights, and responsibilitiesupon entry into the shelter program. Assist with shelter orientation.
  1. Maintain a working knowledge of all policies and procedures guiding the work of this position, the program, and the department overall. Perform all job functions in line with these policies and procedures.
  1. Participate in training required by accreditation standards, plus performance and quality improvement efforts.
  1. Keep all required operational forms, policies and procedures on-site updated and relevant. Maintain updated resident information and documentation, follow and uphold agency confidentiality standards.
  1. Assist Site Coordinator with onsitesafety/cleanliness inspections; take appropriate action with staff when standards are not met.
  1. Maintain necessary supplies on-site; do regular inventory and order supplies as needed.
  1. Research and apply best practices both from local agencies and nationally. Follow shelter (COA) procedures for handling emergencies such as fire evacuation, police intervention, injury reports, and follow (COA) procedures for case management, program implementation/coordination, etc.
  1. Follow shelter procedures for handling emergencies such as fire evacuation, police intervention, injury reports etc.
  1. Continue to build relationships with in the community through one-on-one networking, group meetings, and public outreach to help form partnerships, which will provide more resources for residents to break the cycle of homelessness.

Supervision Functions

  1. Provide guidance and directly supervise the site management staff of theWinter Shelter.
  1. Work with Shelter Staff Coordinator to prepare monthly work schedules for site managers. Prepare alternate coverage plans or cover for site managers when necessary due to illness, vacation, or emergencies
  1. Implement policies and procedures in line with accreditation standards. Implement performance and quality improvement process in compliance with agency’s process. Communicate changes and new rules/regulations to site manager staff; ensure that all COA operational policies and procedures are implemented and enforced.
  1. Perform quality checks on Site Manager Checklists to ensure that all initialed items are completed correctly. Review daily log notes, ensure log note quality, follow-up on program/resident specific concerns, develop and follow a feed-back loop to keep site staff informed and engaged.
  1. Work closely with site staff on keeping proper documentation, accurate log notes, and that appropriate professional conduct is followed.

Note: Catholic Charities considers this position to be a mandated reporter of elder and child abuse.

Other Responsibilities

  1. Attend and participate in staff meetings and in-service training as requested.
  1. Perform other related duties as assigned.

Agency Culture

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

  • A commitment to the agency’s mission, vision, and values;
  • A commitment to excellence in everything we do;
  • A commitment to accreditation as well as performance and quality improvement;
  • A commitment to outcomes and measured results;
  • A commitment to innovation and to what is possible.

Education, Experience & Skills Required

  1. A bachelor’s degree; or substantial experience in human services. Previous experience working with individuals and/or families experiencing homelessness is preferred.
  1. Strong written and verbal communication skills; organizational, conflict resolution and computer literacy. Computer literacy is required, including experience with Excel, Outlook, Word, etc.
  2. Demonstrated experience in working with the homeless or low income families.
    Sensitivity to issues surrounding individuals experiencing homelessness, substance abuse, mental illness, or physical ailments.
  1. Strong organizational and communication skills. Ability to provide excellent customer service to all those in contact with agency’s homeless services.
  1. Ability to work under pressure. Experience in crisis intervention and problem solving with ability to diffuse situation without escalating the conflict.
  1. Ability to thrive in a flexible, fast paced and growth-oriented environment, while maintained a positive, solution-oriented approach.
  1. Ability to think creatively, take initiative, and willingness to seek out solutions within a resource restricted environment.
  1. Have working knowledge of community resources.
  1. Exhibit the core competencies, habits, critical thinking, attitudes, behavior, and drive to help make Catholic Charities and its programs a center of excellence anda model program.
  1. Ability to collect and report on data required for grants and other funding sources.
  1. Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.
  1. Must pass fingerprinting prior to start of employment.

Physical Requirements

1.Ability to walk for up to 8 hours per day with intermittent occasional standing, bending, squatting, or climbing.

2.Ability to lift items up to 30 pounds to a height up to 5 feet.

  1. Ability to carry items up to 50 pounds for distances up to 100 yards and from 51 to 100 pounds up to 10 feet.

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Equal Employment Opportunity – M/F/D/V

Visit for an application.

All applicants are considered upon receipt of completed agency application.

Open until filled.

Ass. Site Coord, SJH Winter 2014 job announcement