Job Title: Area Manager
Reports To: Executive Director
Purpose: To be accountable to the Executive Director for all operational activity across 1st Homecare and its local areas. To ensure regulatory and contractual compliance requirements are met and exceeded whilst leading and driving the continued development and delivery of cost-effective, innovative and truly person-centred care at home support.
Main Duties and Responsibilities:
Leadership
To provide dynamic leadership to all operational managers and staff within the areas for which the post holder carries managerial responsibility
To positively manage all aspects of the designated services in relation to the current business plan and the overall interests, aims and objectives of the organisation
To take a lead role on projects for which the post holder carries managerial responsibility
To act as a champion for 1st Homecare andReal Life Options’ Values, Mission and Strategy
Communication
To ensure efficient and effective communication across 1st Homecare and between the service and the rest of Real Life Options Group
To ensure every person who receives support from 1st Homecare in local areas, is provided with information in a timely and person-centred way, and has a range of options to communicate their views and priorities to the organisation
To ensure efficient and effective external communication which promotes 1st Homecare andReal Life Options’ Groupreputationwith all stake holders
Service Delivery
To take overall responsibility for best practice in person centred care at home service delivery, and to ensure the delivery of services and support which enhance 1st Homecare and Real Life Options’ reputation
To ensure mechanisms are in place for every person who receives support in the area to define priorities for their support, choose the staff who support them and play an active part in monitoring and evaluating the service they receive
To ensure all services and support delivered in local service areas fully meet regulatory and contractual requirements
To actively explore and identify ways of reducing costs in line with required efficiency savings which do not negatively impact on the quality of support and achievement of personal outcomes for people we support
To continue to develop and ensure delivery of increasingly flexible, innovative and cost-effective care at home support which meets individual needs, including those who have an Individual Budget
To be responsible for the development, maintenance and implementation of appropriate Business and Workforce Development Plans that ensure regulatory and organisational compliance and match the aspirations of the people who use our services
To ensure that every service user has an up to date person centred plan and person-centred risk assessments in place, and that these are regularly reviewed through a person-centred review process
To ensure that staff and resources in local areas are deployed in ways that best assist the people we support to achieve the outcomes in their plans
To promote good professional relationships between a range of people involved with the service user and to ensure that they all work positively together in the service users’ interest
Performance and Risk Management
To ensure performance across the division meets and exceeds organisational, regulatory and contractual requirements and expectations
To be responsible for the on-going development and implementation of a robust performance monitoring and management system for 1st Homecare
To ensure that every service user has an up to date person-centred plan and person-centred risk assessments in place, and that these are regularly reviewed through a person-centred review process
To ensure that there are appropriate and up to date risk management plans and business continuity plans in place for all services across the division
To provide accurate performance information to the Executive Director, The Executive Team and the 1st Homecare Board as required
To ensure that the requirements and responsibilities as detailed within the Health and Safety Policy are adhered to
Development – Organisational and Professional
Work with the Executive Director to develop relationships with commissioners and work with local service managers and commissioning teams on opportunities for potential business growth to ensure 1st Homecare is in a favourable position to pitch for and win new work
To be an active member of the Senior Management Team of RLO group as and when required
To take the lead in the development, implementation and monitoring of 1st Homecare and Real Life Options’ Organisational Strategy for the division for which the post holder carries managerial responsibility
To actively develop personal and professional knowledge and skills which will enhance the post holder’s abilities to deliver the required outcomes
Actively foster effective working relationships with partner organisations to benchmark best practice and work on joint projects / joint ventures for mutual business benefit
Managerial
To ensure that all service provision in the division is fully compliant with regulatory, statutory, contractual and organisational requirements and protocols
To act as a Registered Managerfrom time to time where required and as appropriate
To ensure all services, local managers and staff in 1st Homecare are appropriately and promptly registered with the relevant regulatory bodies
To be responsible for ensuring the recruitment and deployment of all support staff in local areas to ensure that appropriate and safe staffing levels and consistency of support are maintained at all times
To be responsible for the management, support and development of staff with management responsibilities and to promote and develop high standards of person-centred practice leadership across their area of responsibilities
To ensure all staff in the division are receiving appropriate and timely training, supervisions and appraisals
To ensure that adequate and accurate records are maintained for every person who receives support and every member of staff in the division
To ensure that there is an appropriate and robust on-call system in operation at all times across all local services in the division
To be responsible for the financial health of the division(1st Homecare), delivering financial surplus in line with approved budgets and ensuring that individual services and the division as a whole operate within budget and that financial targets are fully met
To handle complaints, grievances, disciplinary procedures in line with 1st Homecare and Real Life Options’ group policies and procedures
Other Responsibilities
To undertake, from time to time, any other duties appropriate to the post as agreed with the Executive Director
Comply with organisational policies and procedures at all times
To embrace the organisations commitment to recognising, respecting and responding to the principles of diversity in respect of all stakeholders
To understand and comply with responsibilities arising from Health and Safety at Work legislation
To respect and adhere to the policies of Confidentiality and Data Protection
Area Manager Person Specification
Qualifications / Experience
1. Recognised appropriate professional Health and Social services qualification (minimum Registered Managers Award) or an appropriate management qualification Essential
2. Significant operational management experience in health, social services or Independent sector including experience of people, financial and budget management Essential
3. Experience in managingcare at home services for mixed groups Essential
4. Evidence of successfully contributing to strategic planning/policy development Desirable
5. Experience of service development and project management Desirable
Knowledge
1. Extensive working knowledge of legislation and standards affecting the development and delivery of our services Essential
Abilities
1. Provide clear leadership and motivation to individuals and teams in developing best practice in care at home service delivery Essential
2. Demonstrate creativity and imagination in service responses to individual identified need Essential
3. Promote positively the image of the organisation and represent its views Essential
4. Work on own initiative and be self-motivated Essential
5. Identify and meet work objectives and work to agreed deadlines Essential
6. Demonstrate awareness, sensitivity and commitment to the development and delivery of “person centred” care at home services Essential
Skills and Personal Attributes
1. Analytical skills used to identify priorities, plan action, develop strategies and monitor implementation Essential
2. Communication and presentation skills which are effective at all levels both within the Organisation and externally Essential
3. Planning and negotiation skills Essential
4. Use IT to communicate and process information (e-mail, word processing) Essential
6. Ability to travel independently throughout Britain and to stay overnight if required Essential
6. Full driving licence Essential
7. Must be able to support 1st Homecare and Real Life Options’ Group Mission and positively promote the organisation’s values Essential