JOB DOCUMENTATION - APS 4 - Esales Collection Coordinator - Sept 2015

JOB DOCUMENTATION

Job Description

The eSales Collection Coordinator is responsible for servicing external customer requests for reproductions of photograph, film, and sound items from the Memorial’s National Collection. This position includes the use of online databases, ordering systems and financial processes to fulfil customer orders. You will have a thorough knowledge of copyright provisions as they apply to Collection items, and sound technical knowledge of the formats available for reproductions. The eSales Collection Coordinator works closely with other sections of the Memorial to ensure delivery of customer orders by their due dates.

Responsibilities

• Provide an excellent standard of customer service, using online databases, inventory systems and other resourcesto assist personal and commercial customers with enquiries about Collection reproductions;

• Oversee customer orders from placement through to production and delivery, ensuring that orders are fulfilled within set deadlines;

• Liaise with other sections of the Memorial responsible for the production of Collection orders, to ensure all orders are fulfilled within agreed standards; this includes working with other sections to review and improve Memorial business processes;

• Have a thorough understanding of copyright as it applies to the Memorial’s Collection, and provide advice and information to customersabout commercial use of the Collection; this includes the application of commercial user fees where appropriate, and providing advice about the Memorial’s formal waiver process;

• Provide technical advice to customersabout the range of reproduction formats offered by the Memorial, including formats for digital images, photographic and fine art prints, film footage and sound recordings;

• Undertake special projects with minimal supervision, as directed by Head, Retail and Online Sales or the eSales Assistant Manager. This includes reviewing and improving eSales business processes, and activities to promote the Collection.

Selection Criteria

1. The enthusiasm, drive and energy to respond quickly to customer requests.

1. Demonstrate excellent attention to detail and the ability to coordinate and oversee the completion of multiple orders from start to finish.

1. Excellent liaison / communication skills for the coordination of cross-sectional inputs, as well as the ability to cultivate productive working relationships.

1. Demonstrated ability to work productively and harmoniously in a team environment, both on individual projects and in collaboration with others.

1. Ability to achieve results and to use initiative and sound personal judgment as appropriate to this level and in accordance with current APS workplace strategies.

1. Appreciation of the Memorial’s corporate goals and of Australian military history as they apply to this job.

Capabilities