JOB DESCRIPTION & PERSON SPECIFICATION
Job Title: Children & Young Peoples Service Operations Manager (Maternity Cover)
Location: The Enterprise Hub, Weoley Castle, Birmingham
Accountable to: Head of Children, Young People & Community Services
Salary: £30,000 per annum
Hours: 37hrs per week, to include evenings and weekends as and when required
Employment Status: 1 year Fixed Term Maternity Cover
Our CYP Service Vision:
That all children and young people with a physical or learning disability or with additional needs have access to fun, safe, inclusive experiences and opportunities that expands potential and allows them to be themselves.
Our Mission:
Through a creative, committed and highly trained team, we will deliver high quality, person-centred social & recreational activities and support to children, young people, their families and carers.
Purpose of Role
· Responsible for overall day to day operational delivery of all CYP Services. These included Short Breaks for Disabled Children, Community Short Breaks, CYP Personal Assistant Project
· To work closely with the Head of Service and the Community Hub Operations Manager to implement the CYP & Community Hub Strategic Plan.
Duties and Responsibilities:
· Support, lead and manage a team of 3 CYP Coordinators to deliver organisational objectives against defined service targets and standards.
· To maintain and develop Person Centred services to meet the needs of CYP accessing the service.
· Oversee comprehensive Person Centred assessment and planning for CYP who access the service.
· Achieve the highest standards of safeguarding for all CYP who come into contact with our services through implementing and monitoring of all safeguarding, health & safety alongside any regulatory and quality standards.
· Provide on call and out of hours support as and when required.
· To develop innovative and high quality services in partnership with a range of agencies and voluntary and community groups to reflect local needs.
· Ensure that CYP and their families & carers are routinely involved in evaluating and developing services to meet their needs using a wide variety of methods.
· Ensure that any compliments, comments and complaints are acknowledged, responded to and recorded as appropriate.
· Ensure all recording and data capturing is maintained to high and consistent standards across the service and is routinely monitored.
· Ensure compliance with a range of relevant legislation and guidance to ensure that all service delivery exceeds performance targets and best practice.
· Work within agreed budgets.
· Contribute to the development and implementation of Midland Mencap’s marketing strategy.
· Maintain effective collaborative working relationships across organisational and managerial boundaries.
· Managing and developing relationships with statutory, voluntary and independent sector organisations.
· Responsible for staff sickness, disciplinary and grievance procedures in accordance with Midland Mencap’s policies and procedures.
· To manage staff recruitment and selection in line with Midland Mencaps procedures.
· Promote equality of opportunity and diversity for all employees and service users in line with Midland Mencap’s policies and practices
· Present a positive image of Midland Mencap at all times as well as maintaining effective relationships with colleagues and external partners and other stakeholders.
Person Specification
CRITERIA / Essential / Desirable / Evidence (application, interview, presentation)EXPERIENCE / At least 2 years experience of working with children & young people with complex needs.
At least 2 years management experience.
Managing a wide portfolio of services with competing demands.
Managing a diverse staff team with flexible working patterns.
Understanding of Person Centred Practice including writing assessments, Risk Assessments and care plans.
Understanding of Personalisation Agenda.
Experience of financial management and budget responsibility.
Working with diverse communities and / E
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SKILLS AND ABILITY / Can demonstrate and evidence Person Centred values.
Able to demonstrate analytical and problem solving skills.
Demonstrate ability to work on own initiative and when to seek support.
Good time management, e.g. prioritising work loads and setting individual & team targets.
Excellent written and verbal communication skills.
Implementing performance management tools
Monitoring budgets and making appropriate decisions with the information gathered.
Working with Direct Payments and/or Individual Budgets.
Has worked evenings, weekends and school holidays as and when required.
Has provided out of hours/on-call support as necessary, inc: evening and weekends.
A self-reflecting practitioner / E
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QUALIFICATIONS / Level 3 Management and Leadership or equivalent experience.
Children and Young People’s Workforce Certificate or equivalent experience.
Any other role specific qualifications
Care Certificate. / E
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ADDITIONAL SKILLS / A valid UK Driving license
Covered maternity leave post or work to a short Fixed Term Contract. / E
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GENERAL BACKGROUND / To work to and continuously promote Midland Mencap vision, mission and values. / E / Application & Interview