JOB DESCRIPTION

Department: eLearning
Job Title: e-Learning Resources Centre Facilitator
Responsible to: ICT Manager / Date: May 2018
Responsible for: N/A
Purpose of job: To support the e-Learning Manager and the LRC department in the development of the use of learning technologies and the Virtual Learning Environment (VLE; Moodle).
Responsibilities
Ae-Learning
  • Deliver staff inductions in the use of the VLE and the electronic Individual Learning Profile (e-ILP)
  • Develop training resources for access by staff online through the VLE including video tutorials and creating online packages
  • Deliver regular staff training in the application of e-Learning and ILT based tools including the VLE and e-ILP
  • Liaise with Subject Learning Coaches, Curriculum Heads and Programme Leaders to develop exemplar courses and training modules on the VLE
  • Maintain knowledge of current innovation in the sector regarding the use of learning technologies
  • Support the e-Learning Manager in managing the administration of the VLE and e-ILP and dealing with queries
  • Maintain and support online blended learning packages
  • Support and Administer mobile learning technologies (iPads administrations)
BSupport for Tutors and Learners
  • To supervise learners in the College’s Learning Resource Centres (LRCs) and study areas ensuring they are engaged in appropriate activity and the area is welcoming for all
  • To provide front support at the LRC counter
  • To provide front line support for tutors and learners’queries
  • To provide front line VLE support for tutors and learners
  • To provide front line support for learners accessing the College’s e-ILP
  • To provide front line assistance to learners and tutorson all the basic software
  • To provide front line assistance for learners with the LRC technical equipment, e.g. scanners, printers
  • To provide a high quality level of customer service for all users of the LRCs
CLearning Resources
  • To carry out circulation functions on the library database for learners and staff
  • To assist learners in researching work and finding online resources through the College Virtual Learning Environment (VLE), Media Streamer, OpenAthens and other sources
  • To assist in the delivery of induction and subsequent training sessions on Information Literacy and College learning resources for learners and staff
  • To carry out resource ordering, classification, cataloguing, shelving and stock checks
  • To assist in the preparation of e-learning resources and guides to other learning resources
  • To update LRC information on the VLE
  • To liaise with the allocated Curriculum area to advise and identify their learning resource needs
  • To assist in the collection of data for statistics on LRC resource usage to support the LRC Supervisor
DAdministrative
  • To assist in the collection of fines and other learning resource charges
  • To liaise with IT Services to ensure technical problems are dealt with efficiently to minimise disruption to users
  • To maintain learner and staff registration details and issue identity badges
  • To assist the e-Learning Manager with the administration of budgets
  • To work across the College sites as necessary in order to meet the needs of the service
  • To participate in exchange of duty activities with other areas of Learner Services
  • To promote and contribute to the development of the LRC and Learner Services
  • To contribute to the annual operational and three yearly development plans for the LRC and Learner Services
  • To support the induction of new members of the service for the LRC Supervisor

DGeneral

  • To safeguard children and vulnerable adults from harm and to report concerns in accordance with the College’s internal referral arrangements
  • To foster good relationships and advance equality of opportunity between different groups and eliminate discrimination, harassment and victimisation
  • To deal professionally with colleagues and external partners as required
  • To ensure the confidentiality and security of all the College’s documentation and information
  • To attend training/refresher courses and meetings as required by the Line Manager
  • To co-operate and take part in the College’s appraisal scheme
  • To carry out other such appropriate duties that maybe reasonably required to successfully carry out the role

PERSON SPECIFICATION FORM

POST TITLE:E Learning Resources Facilitator DATE: May 2018

Requirement / Essential /

Desirable

/ Proposed
Selection
Method*
Experience
  • Previous experience of working in a customer service or education environment
  • Experience of library/learning resource centre
  • Experience of Virtual Learning Environments
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 /  / A/I
A/I
A/I
Qualifications
  • Educated to level 2 (GCSE equivalent) including Maths & English
  • Level 3 or equivalent qualification in IT
  • Appropriate teaching/training qualification
/  / 
 / A/C
A/C
A/C
Specialist Knowledge
  • Good working knowledge of basic Microsoft Office packages
  • Good working knowledge of the internet
  • Knowledge of library management systems
  • Knowledge of Virtual Learning Environments
  • Knowledge of academic databases
  • Basic knowledge of standard operating systems and web authoring
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 / 

 / A/I/T
A/I/T
A/I
A/I/T
A/I
A/I
Skills & Abilities
  • Good interpersonal and communication skills
  • Excellent organisational skills
  • Good literacy and numeracy skills
  • Able to effectively monitor and challenge learner behaviour
  • Able to effectively research the internet
  • Able to understand and interpret e-Learning requirements
  • Able to communicate IT/e-Learning resources to various audiences
  • Able to work as part of a team
  • Able to work effectively under pressure and prioritise workload
  • Able to use own initiative and work flexibly
/ 








 / A/I
A/IT
A/I
A/I
A/I/T
A/I/T
A/I
A/I
A/I
A/I
Qualities
  • Commitment to high standard of customer service
  • Commitment & enthusiasm for e-Learning
  • Commitment to equal opportunities
  • Commitment to own professional development
  • Suitable to work with children, young people & vulnerable adults
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 / A/I/
A/I/
A/I/
A/I
A/I
Working Arrangements & Availability
  • Able to travel/work across sites
  • Able to be flexible over working hours
  • Able to work up to 2 evening duty sessions per week (term-time)
/ 

 / I
I
I

*A=Application FormI=InterviewT=TestC=Certificate

COMPLETED BY: Human ResourcesSignature

APPROVED BY: ICT ManagerSignature