Job Description: Assistant Shop Manager
JOB DESCRIPTION
SHOP ASSISTANT
DATE CREATED August 2017
(Updated November 2014 BL)
AUTHORISED Tracy Stanley
DATE FOR REVIEW August 2019
Title - Shop Assistant
Responsible To - Shop Manager
Line Management Responsibility: None
Overall Objectives:
Supporting all aspects of the shop operation:
· Sales floor – stock management
· Sortation of donations – from donation through to sale
· Exceeding sales targets through effective customer service
Area of Responsibility / Key TasksMaximise Sales / Maximise sales opportunities through excellent product knowledge.
Deliver and maintain high standards of presentation and housekeeping – on the sales floor, in the stockroom and warehouse.
Ensure display stock is regularly refreshed and updated to create an aspirational standard.
Ensure that every customer is greeted with a smile and that a high standard of service is achieved every time.
All customer queries are dealt with promptly and politely.
Sort incoming stock (donations) by classification to achieve the best results with stock level – seasonal, general customer demand and top up stock to other shops.
Ensure preparation and pricing of goods are in accordance with the guidelines.
Active customer engagement to influence Gift Aid performance.
Ensure that the guidelines for handling of all monies are adhered to at all times.
Inform the Shop Manager promptly of any maintenance problems.
Relationships / Co-operate with all staff in maintaining good relationships with outside agencies and the general public in order to uphold the image of Julia’s House and support for its work.
Maintain confidentiality in all areas of work at Julia’s House.
Contribute to a positive working environment.
Health & Safety / Maintain own knowledge of safety rules, fire drills, and internal security and accident procedures; take ownership and adhere to these at all times.
Compliance with all Health & Safety regulations at all times.
Commitment to Julia’s House Team / Represent positively the work of Julia’s House.
Contribute positively to good teamwork and uphold team values.
Training & Personal Development / Actively participate in appraisal system and attend training programmes to assist in personal development.
Participate in shadowing and other learning opportunities across different Julia’s House teams.
This job description provides the main requirements of the post but is not exclusive. The Board of Julia’s House Trustees reserves the right, after due consideration, to indicate a requirement to develop the services where appropriate.
This post will be evaluated and the post holder appraised at regular intervals, when objectives will be set and monitored.
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