Jean Lucien Salomon

About MCO Business Group Inc.

WHO WE ARE

“We are changing the way that business gets done…

Success through pro-active management."

Since 1993 we have worked hard to help our clients to achieve and maintain their goals of sustained profitability and growth. Our highly qualified and experienced associates have provided public and private sector clients with a broad range of Training, Human Resources & Business Management services.

Note:All courses and workshops offered in this catalogue can be customized in content, duration and for specific audiences.
TABLE OF CONTENT

About MCO Business Group Inc.

WHO WE ARE

CAREER PLANNING AND TRANSITION – sECTION 1

Art of Resume and Development – CPT 101

Assessing Career Options & Preparing A Career Plan – CPT102

Career Planning and Goal Setting – CPT103

Create Your Career GPS ™ - CPT104

Create Your Career GPS® (continued) - CPT104

Financial Planning Seminar – CPT105

Impact of Change/Managers – CPT108

Impact of Change - Remaining Employees – CPT107

Interview Techniques – CPT106

Job Search Techniques – CPT110

Planning Retirement Early – CPT112

Pre- Retirement Planning - CPT111

Starting Your Own Business – CPT109

COMMUNICATION – sECTION 2

Art of Networking – COMM103

Assertive Approach to Managing Conflict – COMM104

Assertive Communication – COMM105

Building Confidence Through Assertiveness – COMM107

Business Writing – COMM108

Communicating Effectively – COMM111

Communication and Social Styles – COMM133

Conducting Effective Meetings – COMM112

Conducting Effective Meetings – COMM112 (continued)

Conflict Management – COMM113

Conflict Resolution – COMM114

Customer Relations – COMM116

Dealing with Difficult People – COMM117

Dealing with Stress – COMM118

Diversity – COMM135

Effective Presentation Skills – Train the Trainer – COMM119

Emotional Intelligence at Work – COMM120

Exceptional Customer Service - COMM121

Giving and Receiving Feedback - COMM122

Group/Meeting Facilitation - COMM123

Harassment awareness – Creating a Respectful Workplace - COMM134

Healthy Conversation at Work - COMM101

Healthy Conversation at Work – For Managers - COMM102

Intercultural Communication – COMM136

Internal Consulting Skills – COMM126

Interview Skills – COMM127

Negotiating Skills - COMM129

Negotiating Skills For Non-Specialists – COMM128

Networking - COMM130

Oral Presentations - COMM131

Presentation Skills - COMM132

Putting Your Words to Work - COMM109

Telephone Etiquette - COMM110

LEADERSHIP – SECTION 3

Coaching in the Workplace– LEAD109

Creating a Culture of Collaboration – LEAD110

High Performance Teams – LEAD112

Inspire Confidence: The True Power of Influence – LEAD101

Inspire confidence: The True Power of Influence – LEAD101 (Continued)

Introduction to Coaching – LEAD108

Leader’s DNA, Transforming Teams - LEAD102

Leader’s DNA, The: Transforming Teams – LEAD102 (Continued)

Leadership – LEAD103

Leadership – The Building Blocks - LEAD104

Leadership for Team Leaders & Supervisors – LEAD105

Manage Paradoxes: The Secret of Efficient and Incredible Leaders – LEAD107

Manage Paradoxes: The Secret of Efficient and Incredible Leaders – LEAD107 (Continued)

Responding to Employees Who Underperform – LEAD106

The Hard Work of Getting to the “Soft Stuff” – LEAD111

Management/Supervisory – SECTION 4

An Effective Approach to Resolving Conflict- MNT/SU102

Appreciative Leadership Workshop – MNT/SU114

Career Planning and Goal Setting – MNT/SU105

Career Coaching Your Employees (CCE) – MNT/SU106

Competency Based Training – MNT/SU108

Facilitate Innovation – MNT/SU101

Facilitate Innovation – MNT/SU101 (Continued)

Four Generations– Four Approaches to work – MNT/SU117

From Creativity to Innovation: Harnessing the Creative Potential of Its Organization – Facilitate Innovation – MNT/SU111

From Creativity to Innovation: Harnessing the Creative Potential of Its Organization – Facilitate Innovation – MNT/SU111 (Continued)

Gyroscope: The Impact of Your Decisions on Human Performance – MNT/SU110

Leading Through Change – MNT/SU113

Leading Through Resistance– MNT/SU116

Strategic Thinking and Planning – MNT/SU109

Strategies to Help People During Transition and Change – MNT/SU115

Team Building – MNT/SU103

Team Building – MNT/SU103 (Continued)

Professional and Personal Development – SECTION 5

Adapting to Change – Change Management - PPD104

Advanced Facilitation – PPD101

Animation of Meetings – PPD102

Bringing Balance to Life – PPD105

Developing Your Capacity to Anticipate – PPD121

Developing Your Creativity: Wake Up the Creative Genius In You- PPD122

Developing Your Creativity: Wake Up the Creative Genius In You – PPD122 (continued)

Effective Team Development – PPD106

Evaluating Performance – PPD120

Group Consensus Building – PPD109

Innovating In The Public Service: Fiction or Reality – PPD123

Innovating In The Public Service: Fiction or Reality – PPD123 (Continued)

Managing Priorities (with In-Basket-Exercises) – PPD103

Performance Management – PPD111

Preparing for an Appointment Process – PPD112

Problem Solving & Solution Building – PPD113

Process Improvements – PPD124

Profitable Innovation: Focus on the Innovation Effort - PPD125

Self as an Instrument of Change – PPD108

Stress Management – PPD114

Time/Stress Management for Professionals – PPD116

Time Management - Working Smarter Not Harder– PPD117

Time Management and Priorities – PPD126

Work Planning for Better Life Balance – PPD118

Working in Teams – PPD119

Project Management – Section 6

Advanced Project Management – PM101

Basic Project Management – PM102

Exam Preparation Course - CAPM – PM103

Exam Preparation Course - PMP – PM114

Financial Management for Project Management Professionals – PM106

How to Use Collaboration Tools To Manage Projects – PM107

How to Write a Project Management Plan– PM108

MS Project Application - Advanced – PM111

MS Project Application - Basic – PM112

MS Project Server/Client – PM123

Performance Management – PM113

Performance Management– PM113 (Continued)

Portfolio Management – PM115

Problem Solving and Solution Building – PM116

Procurement Management – PM105

Program Management Fundamentals – PM129

Project Change Management – PM117

Project Communications Management – PM104

Project Management -Leadership and Communication – PM121

Project Management Terminology – PM120

Project Risk Management – PM122

Project Troubleshooting and Recovery – PM124

Quality for Project Managers – PM125

Risk Analysis – PM127

Schedule and Cost Control – PM128

Note:All courses and workshops offered in this catalogue can be customized in content, duration and for specific audiences.

MCO Business Group – Unique Professional Courses1

CAREER PLANNING AND TRANSITION – sECTION 1

Art of Resume and Development – CPT101

Language

English and French

Course Length

1 Day

Maximum Students

15

Target Audience

Anyone wishing to establish and set career goals

Training Objectives:

To focus on the key elements of different types of resumes and covering letters and how to best market your personal skills and competencies to perspective employers toward career success.

Course Content:

Trends in the job market
Getting ready to market yourself
Identifying your personal characteristics
Understanding values, interests and beliefs
Reviewing personal achievements and success
Job Search techniques
A review of different types of resumes
Preparing a resume and covering letter
Establishing your references
Preparing for the interview
Types of interview questions
Reasons for refusal
Follow up

This is a highly interactive and participative workshop. Participants will be given the opportunity to draft several types of resumes and covering letters, share personal experiences and will also participate in an open forum as to the do’s and don’ts during an interview.

CAREER PLANNING AND TRANSITION

Assessing Career Options Preparing A Career Plan – CPT102

Language

English and French

Course Length

2 Days

Maximum Students

15

Target Audience

General

Training Objectives:

This workshop is designed to enable the participants to set realistic and achievable career goals and to direct participants in setting up action plans to achieve their career objectives. Participants will assess their careers to date by identifying their preferences, skills, aptitudes, interests, abilities and traits.

Course Content:

Self-assessment - fitting work skills to work preferences.
Patterns and trends in each participant's education, training and employment history.
Aptitudes, interests and preferences.
Current and ideal balance among work, family, social, recreational and intellectual activities - quality of life.
Aspects of training and employment that are sources of satisfaction and dissatisfaction.
Limits on career progress arising from lack of training, skills and experience.
Characteristics of ideal jobs (roles).
Review of current availability and trends for jobs by occupational groups.
Review trends in availability of work through counseling, placement and recruiting firms.
Review of institutions providing training, their course offerings, fees and entrance requirements.
Examine the merits and limitations of full time, part time and casual training.
Examine the process of registration for training.
Mentoring - how one finds and develops a mentoring relationship.
Distinguish among and understand the interdependence of: long and short term career goals; financial and income security goals; training and development goals and quality of life.
Prepare an action plan consistent with one's needs and constraints.
Identify specific objectives and time frames.
Commit one's self to implement the plan.
Manage implementation of the plan.
Review and evaluate results.

CAREER PLANNING AND TRANSITION

Career Planning and Goal Setting – CPT103

Language

English and French

Course Length

2 Days

Maximum Students

15

Target Audience

Anyone wishing to establish and set career goals

Training Objectives:

─Enable the participants to set realistic and achievable career goals.

─Direct participants in setting up action plans to achieve their career objectives.

─Have participants assess their careers to date by identifying their preferences, skills, aptitudes, interests, abilities and traits.

Course Content:

Self-assessment - fitting work skills to work preferences

Patterns and trends in each participant’s education, training and employment history

Aptitudes, interests and preferences

Current and ideal balance among work, family, social, recreational and intellectual activities - quality of life

Aspects of their training and employment that are sources of satisfaction and dissatisfaction

Limits on their career progress arising from lack of training, skills and experience

Characteristics of their ideal jobs (Roles)

Review of current availability and trends for jobs by occupational groups:

Review trends in availability of work through counselling, placement and recruiting firms

Review of institutions providing training, their course offerings, fees and entrance requirements

Examine the merits and limitations of full time, part time and casual training

Examine the process of registration for training

Mentoring - how one finds and develops a mentoring relationship

Distinguish among and understand the interdependence of: long and short term career goals; financial and income security goals; training and development goals and quality of life

Prepare an action plan consistent with ones needs and constraints

Identify specific objectives and time frames

Commit one’s self to implement the plan

Manage implementation of the plan

Review and evaluate results

CAREER PLANNING AND TRANSITION

Create Your Career GPS ™ - CPT104

Language

English and French

Course Length

4 half days or 2 Days

Maximum Students

Target Audience

General

Goal:

Engaged employees are more productive and positively affect an organization’s success.

Employees are engaged, renewed and reinvigorated as they acknowledge workplace trends, identify their passions and talents, and discover how they can best align their career goals with their organization’s strategic objectives and business goals.

Training Objectives:

Create Your Career GPS ™ is an encouraging, stimulating and interactive program consisting of four half-day workshops, supplemented by an hour of individual coaching and an invitation to join a peer group for ongoing support. This robust workshop includes:

─Assessment of personal goals, interest, energy, skills, values and passion

─Exploration of workplace trends, challenges, opportunities and impact on participants

Participants will:

Identify critical learning needs
Assume accountability with increased awareness for self-development
Revitalize commitment to organizational goals
Improve performance outcomes

Organizations gain:

Greater alignment between participants’ and organization’s objectives
Increased retention and engagement of valuable contributors
Reductions in unnecessary recruiting and on-boarding costs
Integration of continuous learning as a key to organizational success
Let Career Partners International help your organization embrace learning and development

Course Content:

Trends, Opportunities and Letting Go

─Describe current market trends

─Debunk common myths with facts

─Understand implications of holding onto expectations

─Identify hidden attachments that impact performance

─Identify expectations of the work environment and how they contribute to or detract from creating vitality in life and work

Self-Awareness and Career Enhancement

─Identify personal interests and relate them to your work

─Uncover and use Career Anchors in making career choices

─Apply a three-step process to assess current situation, distinguish wants and needs, and identify areas for further exploration

─Assess current level of accountability in life choices

─Align skills and interests to business needs

─Review best practices and the Five C’s for Career Renewal

Create Your Career GPS®(continued) - CPT104

─Reflect and leverage past successes for skills and attributes through Appreciative Exploration.

Challenges and Barriers

─Focus efforts to date to identify initial steps for moving forward Identify personal boundaries for moving forward

─Explore conform zone and implications to career choices, decisions and performance

─Begin to identify and focus efforts towards the check-up and Personal Contribution Statement.

Your Career Check-up Plan

─Apply a six-step process to write your Contribution Statement

─Develop a self-guided Career Check-up Plan

─Investigate alignment of knowledge, skills and interests with your organization’s needs today and in the future

─Identify next steps and set goals for 30, 60, 90 day follow-up

─Identify who will hold you accountable and how you will measure progress

CAREER PLANNING AND TRANSITION

Financial Planning Seminar – CPT105

Language

English and French

Course Length

½ day

Maximum Students

Target Audience

General

Training Objectives:

Participants will be provided with tools for understanding: financial planning; preparing a financial plan; financial resources and benefits they have and determining financial needs; planning for retirement and estate planning and group and government benefits, various investment vehicles.

Course Content:

Need financial for planning, what are your goals?

Pillars of independence

Inflation, interest rates

Pensions - where do you stand?

CPP / QPP?

Group plans, Private plans

Indexation

Pension maximization and tax deferrals

RRSPs, converting RRSPs into retirement income

Reducing the tax bite

Powers of attorney, when and why it is used; pros and cons

Keeping your will updated

Taxes at death

Life insurance

Estate planning techniques

Gifting assets

CAREER PLANNING AND TRANSITION

Impact of Change/Managers – CPT108

Language

English and French

Course Length

1 Day

Maximum Students

Target Audience

Managers responsible for employees in a downsizing organization

Training Objectives:

─Provide managers with the tools to manage the transition process and the stress involved.

─Sensitize managers to employee needs.

─Make managers more aware of the resources that are available to them.

─Assist managers to effectively and sensitively communicate with employees and restore energy, morale and productivity in a downsized environment.

Course Content:

Gaining a better understanding of the situation and its impact on managers

How to manage the process through understanding of their role, acceptance and taking responsibility

Adapting techniques which will assist in communicating clearly in times of stress

Developing a plan of action by which to better manage the transition process, the stress in their lives, and be sensitized to employee needs and be aware of the resources available to them as managers

Help employees to become less dependent on the organization for security and their self-esteem

CAREER PLANNING AND TRANSITION

Impact of Change - RemainingEmployees – CPT107

Language

English and French

Course Length

1 Day

Maximum Students

Target Audience

Employees remaining in the organization after the downsizing and those affected by privatization / outsourcing

Training Objectives:

─Re-examine employee’s career objectives.

─Evaluate their capacity to contribute to the new organization.

─Examine the changing balance in their life activities.

─Develop confidence to constructively solicit support and ask questions.

─Create the basis for an action plan for their future.

Course Content:

Stress Management

Physiological and psychological aspects and symptoms

Building a basis for better managing the stress at work and in one’s personal life

Change

Reasons for change and why we sometimes resist change

Identify, challenge and seek possible solutions to areas of change

Review what has happened, where is the organization going, job security, roles in the changing organization, new demands, and competence to contribute what will be expected in the future

Career Management

A review of careers and career options, including skills, interest, aptitudes and preferences

How to take charge of one’s career and develop career goals and plans of action

Explore ways to effectively seek and get feedback and constructively solicit support

CAREER PLANNING AND TRANSITION

Interview Techniques – CPT106

Language

English and French

Course Length

1 Day

Maximum Students

Target Audience

General

Training Objectives:

This workshop will enable participants to become comfortable with the interview process by learning how to: prepare for the interview; determine the interviewer's agenda; answer questions effectively; overcome objections; plan what to do after the interview; evaluate the interview.

Course Content:

Interview preparation: self-assessment; experience and accomplishments; introductory statement
Interview planning - research
Types of interviews
Examples of interview questions and how to answer them effectively
The 'difficult' interview questions
Ending the interview and planning what to do after the interview

CAREER PLANNING AND TRANSITION

Job Search Techniques – CPT110

Language

English and French

Course Length

1 Day

Maximum Students

Target Audience

General

Training Objectives:

To enable participants to launch a job search campaign with confidence.

Course Content:

Sources of information for job search

Functions of referral agencies