James Brockman

18 Carolyn St Home (717) 671-1611

Harrisburg PA 17112 Cell (717) 514-9385

NETWORK ENGINEER / MANAGER

A Network Engineering position at a company where I can use my skills and abilities to make significant contributions toward the achievement of company goals. I have the ability to lead and direct vendors to assist them in their efforts. Very strong network problem isolation and resolutions skills. Strong interpersonal skills.

I have the ability to effectively work in a team environment, as well as independently or as a self-starter.

Adaptable and willing to learn new technologies.

TECHNOLOGY OVERVIEW

Networking Topologies / Protocols: LAN/MAN/WAN, TCP/IP, DNS, WINS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, NAT, Spanning Tree SSL VPN and IPSEC VPN.

Platforms:Cisco routers and switches including 2821, 2921 and 3725 routers and 2960, 3750, 6509, 6513 Nexus 7K, 5K and 2K FEX switches. Cisco IOS/PIX/ASA firewalls, Cisco MARS, Cisco NAC and HP Procurve Switches

Software: MS Word, Exel, Visio, nGenius InfiniStream ,VitalQIP, Remedy, ServiceNow, Solar Winds and WhatsUpGold

PROFESSIONAL EXPERIENCE

E&E Consulting/MDI AholdService Delivery Manager – Network July 2015 – Present

Service Delivery Manager - Network

Responsible for daily direction ofall service providers to ensure they meet or exceed service levels and business requirements.Worked with multipule vendors to resolve issues with network, wireless, voice, data, security, firewall, servers, applications and services.Worked closely with solution teams to implement solutions and changes.

  • Directed vendors to resolve service issues of production network incidents and changes.
  • Managed vendors to improve service levels.
  • Worked with solution team to coordanate vendor resources to maintain service levels.
  • Involved in corrective actions for vendors when service levels were impacted.
  • Worked with network solution team and vendors to ensure solutions are correctly implemented.

Exel/DHL Logistics April 2014 – July 2015

Network Engineer/Project Manager

Hired as Project Manager/Network Engineer to design, build and install network solutions for several Exel/DHL sites. Implemented installed and supported configuration backups of more than 1500 devices using WhatsUpGold. In this role also worked the on-call rotation supporting over 200 sites.

  • Configured and deployed Cisco routers and switches for new sites. Using Cisco 2911, 1921 2811 and 3725 routers and ASR1002 routers, Cisco 3750 and 2960 series switches using dual network providers for redundancy.
  • Involved in design and implementation of several network solutions using Cisco equipment.
  • Acted as Project Manager/Network Engineer for major network implementations to design and price new sites, including ordering primary and backup circuits, ordering and configuring equipment and turning up new sites.
  • Implemented site to site VPN for connectivity.
  • Developed and documented network diagrams for new sites.
  • Implemented 4G LTE solution using IPSec tunnel over public network for backup connectivity at new sites.
  • Implementation & trouble shooting of complex wan, lan, vlans , high availability solutions like HSRP , site to site vpn, access control lists, routing solutions including BGP, OSPF, EIGRP and static routes etc.
  • Configuration & management of VLANs, 802.1q trunks, VTP.
  • Identify and resolve problems on remote site switches and routers.
  • Implemented QOS on ASR Routers to ensure voice and video traffic quality.
  • On call for network Incidents.

HP Enterprise ServicesNov 2010 – April 2014

Network Engineer III Ahold Account

Brought on board to assist in supporting on and off site hardware and network services to approximately 800 stores. Developed new store designs and implemented cellular circuits as backup to primary circuits. In this role I designed, configured, shipped and supported replacement of 2200 switches at 800 stores with no down time.

  • Configured and deployed Cisco routers and switches to resolve network issues.
  • Involved in design and implementation of several network solutions using Cisco and HP Procurve equipment.
  • Acted as backup to Team Lead to direct team members to resolve network incidents.
  • Acted as lead engineer for a major network refresh project replacing 2200 switches on time and in budget with no down time.
  • On call PEM (Production Environment Manager) for network Incidents.
  • Worked extensively with offshore team.
  • SME (Subject Matter Expert) for Giant Division consisting of 200 stores, 3 warehouses and 2 corporate offices with 600 users.
  • Developed and implemented processes for off shore team to resolve incidents.
  • Resolved Incidents escalated from other team members and Remedy.

Artech Information Systems May 2010 - Nov 2010

Network Engineer Ahold Account

Hired to assist in supporting on and off site hardware and network services to approximately 800 stores.

  • Aided in design and configuration of redundant router solution using cellular as back up.
  • Hands on experience configuring and troubleshooting ProCurve 2600 series switches.
  • Identify and correct network issues using Cisco Mars and other tools.
  • On call support of Ahold network.
  • Used Remedy to track incidents and changes.

D and H DistributingSeptember 2002 – October 2008

Wan and LAN Administrator

Selected to formulate the tactical planning and redesign of datacenter and branch networks. Replaced all network equipment with Cisco gear. Implemented frame-relay at 5 sites for branch connectivity and used business class cable as backup. Designed and implemented VPN for corporate office users. Designed, implemented and installed IBM FastT900 SAN with McData SAN fabric including IBM Blade Center. Implemented e-mail backup solution using CommVault and Quantum m2500 Tape Library.

  • Installed Cisco switches and created Vlans for DMZ’s on a split data center network.
  • Added a pair of Cisco Pix firewalls in failover mode to network.
  • Implemented VPN for corporate connectivity using Cisco Pix 525 firewalls.
  • Connected 5 sites with Frame relay to Corp office using Cisco routers.
  • Maintained web testing and production environment ensuring security and availability.
  • Setup and maintained E-Commerce connectivity using EDI for ordering from vendors and supplying product to high end customers.
  • Involved in all aspects of distribution process to improve network.
  • Installed backup to frame relay using internet cable connections as backup.
  • Installed IBM FastT900 SAN with McData SAN fabric.
  • Installed IBM Blade center to boot from SAN.
  • Added SAN storage to standalone servers and blades.
  • Implemented backup using CommVault and Quantum m2500 Tape Library.
  • Upgraded domain to Active Directory. Including 60 servers and
  • Worked with Exchange 2000 to setup user’s mail archiving with CommVault.
  • Installed IBM DS4800 SAN and connected to current fabric.
  • Replaced Pix firewall with Cisco ASA’s using VPN with authentication using Active Directory.
  • Implemented SSL VPN’s for application support.
  • Installed Cisco Mitigation and Response System (MARS).
  • Supported network with 1000 people.

SPECIALIZED TRAINING

College:

  • Electronics Technology course at Lee College in Baytown, TX. GPA 3.5
  • Certificate of Completion for Cisco CCNA Academy at HACC in Harrisburg PA

Cisco:

  • CCNA (Expired) Cisco ID: CSCO10429583
  • Cisco Firewall Specialist

Microsoft:

  • MCP Windows NT4.0Server MCP ID #1904733
  • Administering Exchange Server 5.5