1

Ja-Shen Chen （陳家祥）

College of Management

Yuan Ze University

PUBLICATIONS:

Journal Papers:

1.Chen, J.*, Weng, H., and Huang, C. L. (2016 Accepted), “A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation”, Total Quality Management and Business Excellence. (SSCI)

2.Tsou, H. T., Chen, J.*, and Liao, S.W. (2016 Accepted), “Enhancing intellectual capital for e-service innovation,”Innovation: Management, Policy & Practice. (SSCI)

3.Tsou, H. T.*, Chen, J., and Hsu, H. Y. (2016), “Learning for customization capability through agility: The case of IT industry,” Journal of Information Management, 23 (2), 155-186.「資訊管理學報」(TSSCI)

4.Weng, H., Chen, J.*, and Chen, P. (2015),”Effects of green innovation on environmental and corporate performance: a stakeholder perspective,” Sustainability, 7(5), 4997-5026. doi:10.3390/su7054997(SSCI)

5.Chen, J.*, Kerr D., Tsang, S., and Sung, Y. (2015), “Co-production of Service Innovations through Dynamic Capability Enhancement,”The Service Industries Journal,35(1–2), 96–114.(SSCI)

6.Tsou, H., Chen, J.*, and Liao, W. (2014), “Market and technology orientations for service delivery innovation: The link of innovative competence,”Journal of Business and Industrial Marketing, 29 (6), 499 - 513.(SSCI)

7.Chou, L.*, Chu, C., Yeh, H., and Chen, J.(2014), “Work stress and employee well-being: The critical role of Zhong-Yong,”Asian Journal of Social Psychology, 17 (2), 115–127. (SSCI)

8.Chu, M.*, Chen, J., Chang, P., Huang, C., and Tsai, P. (2013), “A model of cloud computing that includes Chinese medicine in the treatment of Diabetes,”Journal of Healthcare Management, 14 (1), 67 – 85.「醫務管理期刊」

9.Ching, R., Tung, P., Chen, J.*, and Chen, H. (2013),“Narrative online advertising: Identification and its effects on attitude toward a product,”Internet Research, 23 (4), 414-438. (SSCI)

10.Cheng, C.* and Chen, J.(2013), “Breakthrough innovation: The roles of dynamic innovation capabilities and open innovation activities,”Journal of Business and Industrial Marketing, 28 (5), 444 - 454.(SSCI)

11.Tsou, H.and Chen, J.*(2012), “The influence of interfirm codevelopment competency on e-service innovation,”Information & Management, 49 (3-4), 177–189. (SSCI)

12.Cheng, C., Chen, J.*, Tsou, H. (2012), “Market-creating service innovation: Verification and its associations with new service development and customer involvement,”Journal of Services Marketing, 26 (6), 444-457. (SSCI)

13.Chen, J. *and Tsou, H., (2012), “Performance effects of IT capability, service process innovation, and the mediating role of customer service,”Journal of Engineering and Technology Management, 29, 71-94. (SSCI)

14.Liu, L., Peng, I, and Chen, J.* (2011),"Enhancing technical services for customer relationship management - A case of solar cell equipment agent supplier." Industry and Management Forum, 13 (3), 58-74.「產業與管理論壇」. (TSSCI)

15.Chen, J.*, Tsou, H., and Ching, R., (2011), “Co-production and its effects on service innovation,”Industrial Marketing Management, 40 (8), 1331–1346. (SSCI)

16.Lou, M., Chen, J.*, Ching R., and Liu, C. (2011), “An examination of the effects of virtual experiential marketing on online customer intentions and loyalty,”The Service Industries Journal, 31 (13), 2163-2191. (SSCI)

17.Lou, M.*, Chea, S., and Chen, J. (2011), “Web-Based Information Service Adoption: A Comparison of the Motivational Model and the Uses and Gratifications Theory,”Decision Support System, 51 (1),21-30. (SCI)

18.Chen, J.* and Li, E., (2010), "The Effect of Information Technology Adoption and Design Customization on the Success of New Product Development", International Journal of Electronic Business, 8 (6), 550-578. (ABI)

19.Chen, J.*, Tsou, H., and Huang, Y. (2009), “Service delivery innovation: Antecedents and impact on firm performance,” Journal of Service Research, 12 (1), 36-55.(SSCI)

20.Huang, Y.*, Li, E., and Chen, J. (2009), “Information synergy as the catalyst between IT capability and innovativeness: empirical evidence from financial service sector”, Information Research, 14 (1) paper 394. [ (SSCI)

21.Chen, J.*, Ho, J., Tsou, H., and Lo, T., (2009) “The study of mass customization capability and agility: Antecedents and the effects on firm competitive advantage, Journal of e-Business, 11 (3), 489-518.「電子商務學報」(TSSCI)

22.Chen, J.*, Tsou, H., and Lai, D. (2009),“Technical services for customer relationship enhancement－Cases of dyestuff manufacturing and textile dyeing firms”, Journal of Management & Systems, 16(4), 555-583.「管理與系統」(TSSCI)

23.Chen, J.*, Yen, H., Li, E., and Ching, R. (2009), “Measuring CRM effectiveness: construct development, validation, and application of a process-oriented model”,Total Quality Management and Business Excellence, 20(3), 283-299.(SSCI)

24.Chen, J.*, Ching, R., and Tsou, H. (2009), “Multi-channels store image and the effects on purchase intention”, The Service Industries Journal, 29(9), 1-16. (SSCI)

25.Tseng, F.*, Chu, Y., and Chen J. (2009), “Measuring business performance in the high-tech manufacturingindustry: A case study of Taiwan's large-sized TFT-LCD panel companies”,Omega, The International Journal of Management Science. 37(3), 686-697. (SSCI)

26.Ho, J.* and Chen, J. (2009),“Forecasting VoWLAN technology for the Taiwan mobile telecommunication Industry”, Technology Analysis & Strategic Management, 21(2), 213-232.(SSCI)

27.Chen, J.* and Tsou, H. (2008), “The examination of information technology adoptionon new product development success”, Journal of Information Management, 15(1), 1-28.「資訊管理學報」(TSSCI)

28.Tsou, H.* and Chen, J. (2007), “A study of factors affecting members participating in virtual communities---The case of Internetbookstore”, Journal of Chinese Management Review. 10 (4), 1-23.「中華管理評論」

29.Chen, J.* and Tsou, H. (2007), “Information technology adoption for service innovation practices and competitive advantage: The case of financial firms”, Information Research, 12(3), paper 314. [(SSCI)

30.Chen, J.* and Ching, R. (2007),“The effects of information and communication technology on customer relationship management and customer lock-in”, International Journal ofElectronic Business,5 (5), 478-498.(ABI)

31.Shen, Y.*, Chi, C., and Chen, J. (2007), “A new perspective on the effects of price promotions in Taiwan: a longitudinal study of a Chinese society”, International Journal of Consumer Studies, 31 (4), 385-390. (ABI)

32.Chen, J.* and Ching, R. (2007), “The effects of customer relationship management practices and multiple-channels on customer loyalty in financial services", Asia Pacific Management Review, 12(3), 171-179. (TSSCI)

33.Yang, A., Chen, J.*,Tsou, H, and Huang, C. (2006), “The study of manufacturing integration for product customization: Examples of CTO Models in the Taiwanese notebook PC industry“, Journal of e-Business, 8 (4), 557-584 (電子商務學報). (TSSCI)

34.Li, E., Chen, J.*, and Huang, Y. (2006), “A framework for investigating the impact of IT capability and organizational capability on firm performance in the late industrializing context”, International Journal of Technology Management, 36 (1/2/3), 209-229. (SSCI)

35.Lin, B.*, Lee, P., and Chen, J. (2006), “Social capital, capabilities, and entrepreneurial strategies: a study of Taiwanese high-tech new ventures”, Technological Forecasting & Social Change, 73 (2), 168-181. (SSCI)

36.Chen, J.*, Huang, C., and Ching, R. (2005), “Maximizing customer equity by segmentation (MCES): Proposing a decision support system based on modified k-means”, Taiwan Journal of Marketing Science, 1 (1), 43-64 「行銷科學學報」.

37.Lin, B.* and Chen, J. (2005), “Corporate technology portfolios and R&D performance measures: a study of technology intensive firms”, R&D Management, 35 (2), 157-170. (SSCI)

38.Yen. H.*, Chen, J., Lu, P., and Sheu, T. (2005), “E-services and customer relational benefits in the context of web-based self-service”, Journal of Information Management, 12 (1), 1-28.「資訊管理學報」(TSSCI)

39.Lin, S., Tsou, H., and Chen, J.* (2005), “A case study of core competence building for Taiwanese semiconductor distributors”, Journal of Chinese Management Review, 8 (2), 1-28. 「中華管理評論」

40.Chen, J.*, Ching, R., and Lin, Y. (2004), “An extended study of the K-means algorithm and its applications,” Journal of the Operational Research Society, 55 (9), 976-987. (SSCI)

41.Chen, J.* and Ching, R. (2004), “An empirical study of the relationship of IT intensity and organizational absorptive capacity on customer relationship management performance,” Journal of Global Information Management. 12 (1), 1-17. (SSCI)

42.Chen, J.*, Yen, H., Chi, C., and Liu, Y. (2004), “The impacts of market orientation on customer relationship management practices and performance”, Electronic Commerce Studies, 2 (4), 425-448 .「電子商務研究」

43.Chen, J.*, Lin, B., and Huang, E. (2003), “Customer relationship management practices in e-commerce environment,” Journal of Global Logistics, 1 (1), 79-93.「全球運籌學刊」

44.Chen, J.*, Yen, H., Leu, S., and Hsu, T. (2003), “Store image and customer loyalty - An empirical study on the department stores in Taipei metropolitan”, Journal of Chinese Management review, 6 (6), 156-177.「中華管理評論」

45.Chung, D., Chen, J.*, and Huang, C. (2003), “The impacts of commercial bank management approaches to direct marketing performance,” Journal of Industry Management, 4 (1), 121-145.「產業管理學報」

46.Chen, J.* and Chen, Ruei-I (2003). The effects of information sharing on supply chain performance: from the supplier’s perspective. Journal of Business Administration, 56(March), 111-146.「企業管理學報」

47.Chen, J.* and Ching, R. (2002), “A proposed framework for transitioning to an e-business model”, Quarterly Journal of Electronic Commerce, 3 (4), 375-389.

48.Chen, J.*, Su, W., and Tu, Y. (2002), “The Impacts of e-Business Activities on Supply Chain Partnership and Performance,” Journal of Information Management, 9 (1), 39-61.「資訊管理學報」(TSSCI)

49.Chen, J.* and Lin, B., (2001), “The effects of information technology on Taiwan retail supply chain management,” Journal of Information Development – Concepts, Systems, and Applications, 3 (1), 53-64.「資訊管理展望」

50.Chen, J. and Heragu, S. S.* (1999), “Stepwise decomposition approaches for large scale cell formation problem”, European Journal of Operational Research, 113 (1), 64-79. (SCI)

51.Heragu, S. S.* and Chen, J. (1998), “Optimal solution of cellular manufacturing system design: benders’ decomposition approach”, European Journal of Operational Research, 107 (1), 175-192. (SCI)

Conference Papers:

  1. Yu, Y. and Chen, J. (2016), “Business Co-development on Innovation Performance”, Proceedings of the First world congress and 2016 Asia-Pacific DSI conference,Beijing.
  2. Wu, P. and Chen, J. (2016), “Omni-channel customer experience and the effects on perceived store image”, Proceedings of the 2016 international conference on service science and innovation, Taipei.
  3. Chen, J. and Yao, C. (2016), “A study on the business models for intelligent services: An example of apps for cross-firm bonus points and package electronic tickets” Proceedings of the 2016 NEDSI Conference,Alexandria, USA.
  4. Chen, J. and Ang, C. (2015), “A proposed model of business co-creation forservice innovation”, Proceedings of the 15th International Conference on Electronic Business, Hong Kong.
  5. Chiu, C., Chou, C., and Chen, J. (2015), “The effects of retail multiple channel integration on service innovation and performance”, Proceedings of the Nineteenth International Conference,Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
  6. Tseng, F. and Chen, J. (2015), “The effects of co-opetition on firm performance through service innovation”,Proceedings of the2nd international conference on Serviceology, San Jose, USA.
  7. Wu, C. and Chen, J. (2014), "Dynamic capability and its effect on service innovation,”Proceedings of the 14th International Conference on Electronic Business,Taipei, Taiwan.
  8. Nguyen, H., Chen, J., and Lee, C. (2014), “The effects of co-opetition capability on innovation practices andcompetitive advantage: A cross-national comparative study,”Proceedings ofthe 7th IEEE International Conference on Management of Innovation and Technology, Singapore.
  9. Ang, C. and Chen, J.(2014), “Co-creation dynamics for service innovation,”Proceedings of the2nd international conference on Serviceology, Yokohama, Japan.
  10. Chen, J., Wen, H., and Tsai, H. (2014), “The impacts of process recovery communication on consumer behavior,”Proceedings of the Eighteenth International Conference,Asia-Pacific Region of Decision Sciences Institute,Yokohama, Japan.
  11. Lah, W. and Chen, J. (2014), “Service innovation for hotel business”Proceedings of the Eighteenth International Conference,Asia-Pacific Region of Decision Sciences Institute,Yokohama, Japan.
  12. Tsou, H. and Chen, J. (2013), “Openness for service innovation through knowledge creation,”Proceedings of the 44thInternational Conference,Decision Sciences Institute, Baltimore, USA.
  13. Tseng, F., Chen, J., and Weng, H. (2103), “Co-opetition and service innovation,”Proceedings of the2013 International Conference of Service Science and Innovation, Kaohsiung, Taiwan.
  14. Liao, W. and Chen, J. (2013), “The effect of intellectual capital on e-service innovation,”Proceedings of the Seventeenth International Conference,Asia-Pacific Region of Decision Sciences Institute, Bali, Indonesia.
  15. Chen, J., Weng, H., and Huang, C. (2013), “Customer engagement and service innovation for insurance companies,”Proceedings of the Seventeenth International Conference,Asia-Pacific Region of Decision Sciences Institute, Bali, Indonesia.
  16. Ching, R. and Chen, J. (2012), "The impacts of co-production and dynamic capabilities on service innovation ", Proceedings of the Sixteenth International Conference,Asia-Pacific Region of Decision Sciences Institute, Chiang Mai, Thailand.
  17. Luo, M.,Chen, J., and Lin, P. (2012), "How do Web events impede e-service use?" Proceedings of thesixteenth International Conference,Asia-Pacific Region of Decision Sciences Institute, Chiang Mai, Thailand.
  18. Chen, J., Ching, R., and Ang, C. (2011), "A study of travel agency collaboration and co-creation in the tourism industry", Proceedings of the 11th International Conference on Electronic Business, Bangkok.
  19. Liu, Y., Peng, Y., and Chen, J. (2011), "Thestudyofcloudcomputingonservice innovation", Proceedings of the fifteenth International Conference,Asia-Pacific Region of Decision Sciences Institute, Taipei, Taiwan.
  20. Chen, Y. and Chen, J. (2011), "The study of mobile service innovation on service performance", Proceedings of the2011 International Joint Conference of Service Science, Taipei, Taiwan.
  21. Ching, R., Ang, C.,and Chen, J. (2011), "The study of service co-creation", Proceedings of the2011 International Joint Conference of Service Science, Taipei, Taiwan.
  22. Tsou, H., Chen, J., and Ching, R. (2010), "A strategic view of e-service innovation in an open environment", Proceedings of the Fourteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
  23. Song, Y. and Chen, J. (2010), "Factors influencing service innovation in an open environment", Proceedings of the Fourteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
  24. Yen, H. and Chen, J. (2010), "The effects of co-operation on innovation competence", Proceedings of the Fourteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
  25. Cheng, C., Chen, J., and Tsou, H. (2010), "Market creation service innovation: Identification and verification", Proceedings of the Seventh International Conference on Service Systems and Service Management, Tokyo, Japan.
  26. Cheng, L., Chen, J. and Chang,C. (2009),"Mining implicit patterns of customer purchasing behavior based on the consideration of RFM model", Proceedings of the 9th International Conference on Electronic Business,Macau.
  27. Lah, W., Tsou, H., and Chen, J. (2009), “Service innovation in hotel industry: A cross-national comparative analysis”, Proceedings of the First International Conference on Service Sciences and Innovation, Taipei, Taiwan.
  28. Chen, J., Ching, R., and Chen, H. (2009), “Narrative online advertising: Elements identification and the effects”, Proceedings of the Thirteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Shanghai, China.
  29. Lou, M., Chea, S., and Chen, J. (2009), “Information quality, system quality, and cognitive absorption: Exploring the acceptance of information services, The Pacific Asia Conference on Information Systems (PACIS2009), Hyderabad, India.
  30. Cheng, L., Chen, S, Chen, J. (2009), “Applying weighted association rules with the consideration of product item relevancy”, Proceedings of the Sixth International Conference on Service Systems and Service Management, Xiamen, China.(EI)
  31. Chen, J., Ching, R., and Tsou, H. (2008),“Mobilizing customer service relationships: The effects of mobile services on communication quality, brand image and customer loyalty”, Proceedings ofthe Thirteenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Brisbane, Australia.
  32. Tsou, H. and Chen, J. (2008), “Interfirm co-development competency, e-service innovation, and firm performance”, Proceedings of the 2008 R&D Management Conference, Ottawa, Canada.
  33. Chen J., Ching, R., Tsai, H. and Kuo, Y. (2008), “Blog effects on brand attitude and purchase intention”, Proceedings of theFifth International Conference on Service Systems and Service Management, Melbourne.(EI)
  34. Ching, R., Cheng, L., Ni, S., and Chen, J.(2007), “Applying data classification techniques for churn prediction in retailing”, Proceedings of the 7th International Conference on Electronic Business, Taipei.
  35. Tsai, N., Chan, C., and Chen, J., (2007) “Information System Security of a Developed Country in Asia: Taiwan”, Proceedings of the 38th Annual Meeting of the Decision Sciences Institute, pp. 4501-4506, Phoenix.
  36. Tsou, H.,Ching, R., and Chen, J.(2007), “Performance effects of IT capability and customer service: The moderating role of service process innovation”,Proceeding of the2007 International Symposium on Information Systems & Management, Shanghai.
  37. Chen, J., Ching, R., and Tsou, H. (2007),“Theeffectof multi-channel store image on purchase intention”, Proceedings of the9th International Conference of the Decision Sciences Institute, Bangkok.
  38. Chen, J. and Liu, J. (2007), “Virtual experiential marketingpractices: An examination of the moderating effects”, Proceedings of theFourth International Conference on Service Systems and Service Management, Chengdu.(EI)
  39. Chen, J. and Ching, R. (2007), “The effects of mobile customer relationship management on customer loyalty: Brand image does matter”, Proceeding of theHawaii International Conference on System Sciences,Hawaii. (HICSS)(EI)
  40. Chen, J. and Ching, R. (2006), “The study of mobile customer relationship management and loyalty”, Proceedings of the Third International Conference on Service Systems and Service Management, Troyes, France.
  41. Chen, J. and Tsou, H. (2006), “Information Technology Adoption for Service Innovation and Firm Performance”, Proceedings of the Third International Conference on Service Systems and Service Management, Troyes, France.(EI)
  42. Tsou, H. and Chen, J.(2006), Information technology adoption for service innovation, Proceedings of the R&D Management Conference Taiwan, Taipei & Hsinchu, Taiwan.
  43. Liu, J. and Chen, J. (2006), “Virtual experiential marketing on online purchase intention,”Proceedings ofthe Eleventh International Conference, Asia-Pacific Region of Decision Sciences Institute, Hong Kong.
  44. Chen, J., Ching, R., and Legorreta, L. (2005), “A Proposed Model of the Effects of IT Diffusion On Organizational Absorptive Capacity and CRM Innovation Success”, Proceedings of the Fifth International Conference on Electronic Business, Hong Kong.
  45. Chen, J. and Ching, R. (2005), “An examination of the effects of CRM practices on CRM effectiveness and business performance,”Proceedings of the Tenth American Conference on Information Systems, Nebraska.
  46. Chen, J. and Tsou, H. (2005), “The effect of information technology adoption on new product development success,”Proceedings of the 8th International Conference of the Decision Sciences Institute, Barcelona.
  47. Chen, J. and Ching, R. (2005), “An examination of the antecedents of CRM practices,”Proceedings of the Fourth Conference on Information and Management Sciences, Kunming.
  48. Ching, R., Lai, B., and Chen, J. (2005), “Technical services forcustomer relationshipenhancement－A case of textiles dyeing manufacturer,”Proceedings ofthe Tenth International Conference, Asia-Pacific Region of Decision Sciences Institute, Taipei.
  49. Huang, Y., Li, E., and Chen, J. (2005), “The Effect of Information Synergy and Innovativeness on Firm Performance,”Proceedings of the14th International Conference on Management of Technology, Vienna.
  50. Ja-Shen Chen, Ching, Russell, Li, Eldon, and Liao, Yi-Ling (2004), “An exploratory study of the effects of CRM practices on CRM effectiveness and business performance”, Proceedings of the Fourth International Conference on Electronic Business, Beijing.
  51. Huang, Chun-Yao and Chen, Ja-Shen (2004), “Segmentation and customer equity: a decision support system”, Proceedings of the Taiwan Institute of Marketing Science Annual Conference, Taipei.
  52. Yang, Hao-Tung, Chiang, Shi-Tang, and Chen, Ja-Shen (2004), “The study of a fuzzy clustering approach for customer segmentation”, Proceedings of the First Conference on Operational Research Society in Taiwan, Taipei. [in Chinese]
  53. Chen, Ja-Shen (2004), ”Customer relationship management: antecedents, effectiveness construct and the impact to firm performance”, Proceedings of National Sciences Council Management II Track Annual Meeting, Tainan. [in Chinese]
  54. Lin, Shu-Ling, Tsou, Hung-Tai, Huang, Ling-Hsiu and Chen, Ja-Shen (2004), “The study of core competency building for Taiwanese IC distributors”, Proceedings of the Taiwan Conference on Business and Information. [in Chinese]
  55. Chen, Ja-Shen and Ching, K.H. Russell (2004), “An Examination of the Effects of Information and Communication Technology on Customer Relationship Management and Customer Lock-In”, The Tenth American Conference on Information Systems Proceedings, New York, U.S.A.
  56. Chen, Ja-Shen, Ching, K.H.