Job description

/ ITS Learning Specialist
2017/2018
The Wintec Team

As part of the team here, you’ll be helping us achieve our mission of strengthening the community, both socially and economically (ki Te whakakaha i te iwi hāpori mā te ara matauranga, rangahau arā umanga whanakenga). We work hard to offer people from the Waikato, and overseas, credible and relevant qualifications, modern facilities and a supportive student environment. To do this, we liaise closely with local businesses, community organisations and international education providers to make sure our students leave us work-ready and employable – wherever they may choose to live in the world.

This means that our staff not only have the opportunities, but are also encouraged and supported, to stay connected with local industry and the community; keep up-to-date with the latest technology; and become more globally savvy.

You’ll also be a joining an organisation where we value getting the job done and doing it well; where we challenge ourselves to look for ways to do things better; and where people work together, value and support each other.

Role Purpose
  1. Drive a Customer Centric Culture by designing e-learning Information Technology training programs appropriate to the skills required, developing an appropriate mix of formal and informal development activities, proactively identifying and facilitating root cause of problems, and ensuring that ITS Service commitments are met.
  2. Continually seek opportunities to identify and introduce innovation, supporting ITS in delivering greater levels of Self Service and Self Support
  3. Ensure that ITS support knowledge is captured and shared via WIKI’s, knowledge bases and other applicable locations
  4. Be the “Self Service Champion” –ensuring the ITS learning environment and resources support learner needs

Employment Details
School/Centre / Information Technology Services
Location / The appointee will be based at Hamilton City but may be required to work at other Wintec sites as required.
Reports to / ITS Manager,Technology Services
Remuneration / $59,200 to $74,000 per annum
Band / Band 5
Tenure / Fixed Term
Hours / Full Time
Direct reports / None
Financial authority / None
Functional relationships
Internal
External / ITS Management and Staff incl Service Desk Agents
All Wintec Staff
Students
External IT Clients and Contractors
Accountable for / Successful when
IT Professional Skills / User skills - desktop applications such as MS Office 365, internet browsers and company-specific applications
Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.
Designs computer-trainingprogrammes by identifying and describing information needs.
Creates training material for company-specific and generic software applications.
Maintains quality service by establishing and enforcing organization standards.
Evaluates training material by evaluating effectiveness of training material to specific job applications.
Maintains technical knowledge by attending educational workshops; reviewing publications.
ICT Security and Policies / Ensure compliance with security and operating policies.
Proactively identify improvements to policy and operating practice
Actively promote compliance with policy and operating practice.
Wintec Culture / Ensure currency with Wintec’s mission, strategies, priorities and values.
Abide by all Wintec policies and procedures and legislative obligations.
Demonstrate understanding and commitment to the principles of the Treaty of Waitangi and Equal Employment Opportunities (EEO).
Demonstrate an understanding and commitment to Wintec’s mission, strategies, priorities and values.
Promote equity and diversity in the workplace, build mutual trust, and treat staff equitably, transparently, fairly and in a culturally appropriate manner.
Continuous improvement and development of systems, procedures and service to ensure Wintec maintains and develops its position as a leading provider of vocational education and training.
Health and safety management accountabilities are understood and applied. Individual and staff H&S outcome and objectives are reviewed at least annually. / Significant hazards in the area of responsibility are identified, documented and reviewed annually or as new hazards emerge.
Significant hazards are eliminated, isolated and/or risk minimised.
Staff in the area of responsibility are involved in the hazard management process.
Relevant H&S training is identified and completed for key staff and those with specific job/training requirements.
Work accidents and incidents are reported as soon as possible after occurrence; investigation reports are completed and recommendations considered.
Other duties / Performs other duties as may be reasonably required from time to time.
Our Values
Working Together
Mahi tahi / We work collaboratively within and outside our organisation. We form partnerships, openly communicate, share expertise and try new things.
Challenge and Innovation
Whakaaro whānui / We are leaders, so we challenge ourselves and others to look for ways to do things better and to embrace innovation and achievement.
Customer Focus
Manaaki tangata / Students, employers and colleagues in the organisation are all our customers. We drive our organisation from their needs, and act with purpose, creativity and energy to exceed their expectations.
Valuing People
Whakamana i te tangata / We treat everyone with courtesy and respect, without prejudice and valuing different perspectives. We involve and listen to others, and recognise them for their contribution; always acting with integrity.
Taking Ownership
Kia tika / We are all responsible for the overall success of our organisation, and are accountable for our actions and results. We make quality decisions based on sound information and we learn from our mistakes in a ‘no blame’ culture.
Improvement and Opportunity
Kia tupu, kia hua / We are committed to setting high standards and continually improving what we do. We are passionate about extending opportunities to students, employers and the wider community.
Competency Specification
Education / Training / Training related qualification and/or Degree or equivalent experience
Hold a full NZ drivers licence
Experience / 5-6 years in a training/teaching related role
Demonstrated training competency in a wide range of computer operations and application programs
Typical Knowledge, Skills and Attributes / Current knowledge of common IT applications and systems;
Instructional Design and e-learning skills
Experience using e-learning authoring softwaretools such asArticulate Storyline
The deployment of learning technologies;
Oral and written communication skills;
Organisation and planning skills;
Patience and confidence;
Self-motivation and the ability to motivate others;
A willingness to learn.
Able to exercise judgement in problem solving and analysis.
Ability to be innovative, to question the status quo and to adapt to changing circumstances.
Highly developed interpersonal and relationship skills.
Demonstrated ability to work with colleagues to resolve issues and meet agreed outcomes.
Proactive and responsive Customer Service attitude with a focus on internal and external customer needs.
Self-motivated, methodical and able to demonstrate high levels of initiative
Willing to accept challenges and able to adapt to an ever changing software and hardware environment