Framfield House Surgery
Ipswich Road, Woodbridge, Suffolk, IP12 4FD
Tel: 01394 615500
Web: www.framfieldhouse.com
Newsletter—Summer 2016
GP/Nurse Update
All patients at Framfield are registered with one of the GPs. We would ask that where possible you see your registered GP as that helps with continuity of care. Framfield is proud to have operated this personal list system for many years which is very popular with our patients. If your registered GP is not available you can still be seen by an alternative GP.
To assist you when booking appointments our GPs usually work on the following days:
Dr Finn Wednesday & Friday
Dr Howard-Griffin Monday, Wednesday & Thursday
Dr Lynch Monday, Tuesday, Wednesday & Friday
Dr Thompson Tuesday, Wednesday, Thursday & Friday
Dr Tinsley Monday, Tuesday, Wednesday & Friday
Dr Townsley Tuesday & Friday
Dr Towse Monday & Thursday
Dr Williams Monday, Tuesday, Wednesday & Thursday
We are pleased to inform you that Dr Tinsley has now taken over the patient list of Dr Verrill.
Jenni Ball is now qualified as a nurse practitioner taking our total number of nurse practitioners to 3 – Catriona McCallum, Sue Lowe and Jenni Ball. Our nurse practitioners are highly qualified and can deal with most on the day patient medical problems.
Jenni will no longer be working as a treatment room practice nurse from 1 September and we are currently recruiting to fill her role.
GP Training Afternoons
Please note that the surgery will be closed from 1pm on the following dates for GP & staff training:
14 July 2016
15 September 2016
12 October 2016
17 November 2016
14 December 2016
During these afternoons urgent cover is provided by NHS Out of Hours Service by calling 111.
Health Awareness Morning
Our patient participation group in conjunction with Ipswich & East Suffolk Clinical Commissioning Group are holding a Health Awareness on Monday 18th July from 9.30 to 12.30 in the downstairs waiting room. There will be various stands including those from Healthwatch, Suffolk Wellbeing, Active Lives, Warm Homes Healthy People and One Life Suffolk.
New appointment system
The practice is aware that over recent months access to appointments has been a problem in some cases and we are pleased to announce that following many audits we have revised our appointment system meaning that GP appointments are now released on a staggered basis. This means that appointments are released on the day of the appointment, the day before, 2 days before, 7 days before, 14 days before, 28 days before and 42 days before. This system was introduced partly on 1 April and the remainder of the new system on 1 May and to date has been a success. Some of the appointments with our nurse practitioners are also released a few days in advance.
Appointments are still available to book through the online booking system. If you are not signed up for this service but would like to, please come into the surgery with photographic ID (passport/driving licence) and Reception will set this up for you. If you have any problems using the online booking system please contact Jayne Casey at the surgery. If you would like to discuss the appointment system further please speak to a member of the management team.
Non Attenders
During the month of March 2016 222 appointments were not utilised by patients not attending. This figure fell to 123 appointments in May 2016 and 142 appointments in June 2016. Please cancel appointments as soon as you know you cannot attend to give other patients the opportunity to take that appointment. You can do this on our automated telephone booking system 24hrs, on SystmOnline via our website and by calling the surgery during opening hours. Thank you.
Blood tests
As well as patients having blood tests within the surgery patients are also able to go to Ipswich Hospital or Riverside Clinic in Landseer Road Ipswich IP3 0AZ. Ipswich Hospital are open for patients to just drop in Monday to Friday 07.30 – 17.45 and for pre-bookable appointments on weekday afternoons from 14.20 – 16.55 and on Saturday mornings from 09.00 – 11.25. Children age 5-16 can have blood tests at the hospital as can patients requiring INR blood tests but these are not available on Saturdays. Riverside Clinic is open for patients to just call in Monday to Friday 07.45 – 17.30 or to pre-book on weekday afternoons from 14.00 – 16.55. Riverside Clinic only do child blood tests age 11 – 16.
Email Address/Mobile Phone Numbers
Do we have your correct contact details? Are you happy to share your email address and or mobile phone number with us?
Please complete a slip at reception if so to consent us to communicate with you in the most appropriate way. Please note we are unable to answer clinical questions by email.
Patient Group
The surgery has a Patient Participation Group with whom we seek regular feedback via email plus a group who meet regularly with the practice.
If you wish to be part of the email group or are interested in attending regular meetings please speak to Reception. You can also sign up via the surgery website www.framfieldhouse.com
The surgery feels that feedback is extremely helpful and aims to ensure patients are involved in decisions about the range, shape and quality of the service provided by the practice.
Friends & Family
Just to remind all patients that we have friends and family cards around the surgery and we love to receive your feedback to our services.