Introduction from Neil McLean
Chief Executive, Social Enterprise Academy
Thank you for your interest in becoming our new Learning Co-ordinator in Grantown-on-Spey.
We help thousands of people, from all walks of life, to develop social enterprises through dynamic learning and development programmes in leadership, enterprise, personal development and social impact.
Through our network of skilled tutors we help entrepreneurship and leadership to flourish in enterprises, charities and schools. We support start-up social entrepreneurs, unemployed young people, chief executives and many others to utilise their strengths and enable the change they want to see in the world.
We began our work in central Scotland in 2004, and opened our hub in Inverness in 2008. We have worked with thousands of social entrepreneurs and organisations up and down the country, becoming a vital part of Scotland’s thriving voluntary and community sector.
This role is crucial in helping us to deliver our unique learning and development programmes across the North of Scotland. It is an exciting opportunity to recruit and engage with a wide range of people to support their development as leaders and social entrepreneurs.
In addition, your administrative and organisational skills will support our experienced and dynamic tutors to deliver a quality programme to our learners. If you enjoy interacting with people and are committed to delivering targets you will fit in with our team.
We know from evidence that what we do has a significant impact on the personal growth and organisational sustainability of people working for social purpose. This is a fantastic opportunity to make a difference.
I hope you will consider applying - good luck!
Yours sincerely,
Key Roles & Responsibilities
Main purpose of the post
To provide effective learner recruitment and customer service, administrative and co-ordination support in the development and delivery of LEADER funded learning programmes in the Cairngorms Park. You will:
· Work with the Business Development Team to recruit learners and provide exceptional customer service Support our learners in their development by making all the relevant logistical arrangements and corresponding with them on a regular basis
· Liaise with and support our tutors to deliver programmes
· Have the opportunity to develop and grow as part of a thriving and exciting organisation
Key responsibilities
1 Customer Service
To provide a professional and friendly point of contact for our learning programmes– dealing with enquiries and providing information by phone, email and face-to-face, attending programmes as necessary. To correspond and liaise with learners on a regular basis.
2 Administrative support
To make the arrangements for learning programmes, activities and events including collating learning materials, booking venues, catering and equipment.
To co-ordinate and arrange site visits and speakers for learning programmes. To administer and input all necessary data onto the Learning Management System (Access database).
To administrate the City & Guilds (ILM) qualifications process for learners. To undertake other administrative duties as required.
3 Tutor support
To liaise closely with and support tutors to effectively deliver learning programmes.
4 General support
To support specific learning projects and tasks that develop the hub and support staff and associate tutors.
5 Office management
Manage the day to day office logistics and suppliers.
6 Team work
To contribute, as an integral member of the team, to the development and success of the Social Enterprise Academy
Person Specification
Essential
§ An enthusiastic and proactive individual that has an interest in helping and supporting people to learn and develop
§ A drive to exceed customer expectations
§ Strong interpersonal skills and experience of dealing with customers and clients
§ Good experience in an administration and co-ordination role with an attention to detail and commitment to deadlines
§ Good organisational skills and able to prioritise effectively
§ Experience in working in a busy environment and able to manage and meet tight deadlines
§ Excellent IT skills: Microsoft office, especially Word, Excel, Outlook and Access
§ Excellent written communication skills with ability to collate and present information clearly
§ Keen to work as an enthusiastic member of a constantly evolving organisation
§ Keen to work as an integral part of a small organisation
§ Commitment to the values of social enterprise and equality
Desirable
§ Experience of working in learning and development would be an advantage
§ We recognise not everyone will meet all of the above criteria, and would welcome applications from people close to the specification and who have the right spirit
Additional Information
Terms & Conditions
§ 17.5 hour week and a willingness to be flexible to meet the demands of the role is essential.
§ Fixed term until 31 December 2018, with a 3 month probationary period.
§ Annual leave entitlement is 25 days plus 10 public holidays, pro-rata.
§ Notice period is 4 weeks.
§ The Social Enterprise Academy is committed to the active promotion of equal opportunities as an employer and in the provision of services to the community.
§ Grantown-on-Spey based but some paid travel will be required, for example to our Edinburgh or Inverness office and sometimes to programmes.
Line Management
The Academy operates a matrix structure, with a core team supporting our hubs in Scotland and the Highlands & Islands, and international partner Hubs.
The successful candidate will report to the Business Development Manager in the Northern Scottish Hub.
You will also collaborate with staff and tutors across Academy hubs in Scotland and beyond.
About the Social Enterprise Academy
We specialise in learning and development programmes focused on leadership, enterprise, and social impact measurement.
Following rapid growth and demand for our programmes since 2004, we now design programmes for organisations and individuals across the public, private and third sectors here in Scotland and internationally.
Vision & Mission
Our vision is of a society which combines economic activity with social benefit, a society led by dynamic social entrepreneurs, wherever they may be.
Our mission is to contribute to this change through learning and development
Our Approach
The Social Enterprise Academy delivers learning and development programmes for people and organisations working for social purpose.
We specialise in leadership, enterprise, learning and social impact programmes for the enterprising third sector but what we do can be for anyone, in any sector, at any stage in their development.
Our approach is ‘learning by doing’ - bringing together people who can learn from each other with the support of local practitioners. We work with entrepreneurial start-ups, young people in or out of education, as well as the staff, chief executives and board members of emerging and mature organisations.
Each learner builds on their strengths and focuses on developing clarity, confidence and self-awareness. They can also translate their learning into internationally recognised qualifications from the Institute for Leadership and Management (ILM).
Our aim is to help people to develop themselves, build their teams, and create stronger, healthier organisations so that they have greater community impact.
Social Enterprise Academy Application Process
i Closing date for applications is 12pm on Monday, 23 October 2017
Contact
About the application pack or process:
Karen Veitch | HR and Business Officer | 0131 243 2670 | emy
For an informal chat about this post:
David Bryan | Business Development Manager | 07887 515 500
Submitting your application
Please submit your completed application form along with a cover letter to:
emy
Interviews
Please keep the interview date of Tuesday, 31 October 2017 free.
If you are unable to make this date due to other commitments then please let us know.
Social Enterprise Academy /Thorn House, 5 Rose Street
Edinburgh, EH2 2PR
0131 243 2670
emy / Office 5, Farraline Park, Margaret Street
Inverness, IV1 1NH
01463 238 088
www.socialenterprise.academy/scot / Charity No. SC035936
2