Internet and Phone Standard Pricing Table

Internet and Phone Standard Pricing Table

(Consumer and SMB)

Pricing plans available between 7 July 2015 and 1 May 2016

1. About this Pricing Document 3

2. Pricing Plans 3

2.1 Broadband Plans 3

2.1.1 24 Month Contract 4

2.1.2 Month to Month 5

2.2 Phone Plans 5

2.3 Broadband & Phone Bundle Plans 7

2.3.1 24 Month Contracts 8

2.3.2 Month to Month 14

2.4 Transfer to Month to Month at the End of your 24 month Contact 17

3. Calculating Call Charges 19

3.1 Unsuccessful Calls 19

3.2 Calculating the cost of a timed call 19

3.3 Calculating the time calls are made 19

4. Phone & Broadband Value Added Services 19

4.1 Double Data Month 19

4.2 Speed Packs 19

4.2.1 Broadband and Voice Plans 19

4.3 World Saver Ultimate Bolt On 20

4.4 Unlimited Local/National Calls Bolt On 20

4.5 Unlimited Mobile Calls Bolt On 20

4.6 Other Call Charges 20

4.7 Enhanced Phone Features 21

4.8 Handset Charges 22

4.9 Teletypewriter handsets (TTY machines) 22

5. Service Fees 23

5.1 Start Up Fee 23

5.2 Relocation Fee 23

5.3 Early Recontract Fee 23

6. Account Fees 23

6.1 What are Account Fees? 23

6.2 Paper Invoice Fee 23

6.3 Account Processing Fee 24

6.4 Non direct debit credit card process fee 24

6.5 Australia Post Fee 24

6.6 Suspension fees 24

6.7 Late or Non-Payment Fees and Charges 24

6.8 Payment Dishonour Charges 24

6.9 Mercantile agent recovery fee 24

6.10 Recontracting Fees 25

7. Other Phone Related Fees 25

7.1 Itemised Local Calls and Bill Copy Requests 25

7.2 Change of Number Fee 25

7.3 Network Facilities Removal Charge 25

7.4 Service Call Fees – Fault Repairs – Local Direct Service 25

7.5 Service Call Fees – Fault Repairs – Cable and NBN Network 25

7.6 Cancellation fee 25

7.7 NBN Installation Charges 25

8. Other Internet Related Fees 27

8.1 Special Request Order Charges 27

8.2 Internet Relocation Fees 28

8.3 Service Call Fees – Fault Repairs – Cable and NBN Internet 28

8.4 Service Call Fees – Fault Repairs – Optus DSL Direct Network 28

8.5 Replacement Equipment 28

8.6 Cancellation fee 28

8.7 NBN Installation Charges 29

1.  About this Pricing Document

(a)  You may obtain a copy of the latest version of these documents on our website: www.optus.com.au/standardagreements or from us on request.

(b)  Where you may be charged a fee, then this fee is set out in this standard pricing table. Please check this standard pricing table carefully to see what fees apply to your use of the service.

(c)  The meaning of the words printed like this is set out at the end of the relevant service description or in the consumer terms.

(d)  This document applies to customers on the following pricing plans. Existing customers should check their latest bill to determine their current plan/s.

2.  Pricing Plans

2.1  Broadband Plans

(a)  Access Method:

(i)  The below Broadband Plans are applicable to the following access methods:

(A)  Optus broadband on NBN internet service;

(B)  Optus cable internet service; and the

(C)  Optus DSL direct internet service.

(b)  Charges:

(i)  Your monthly access fee is charged one month in advance.

(c)  All base Cable & NBN broadband plans include standard speed, with speed pack options available as per section 4.2

2.1.1  24 Month Contract

2.1.2  Month to Month

2.2  Phone Plans

(a)  Access Method:

(i)  The below Phone Plans are applicable to the following access methods:

(A)  Optus Voice on NBN service;

(B)  Optus Cable phone service;

(C)  Optus Local Access Direct phone service; and the

(D)  Optus Local Access Resale phone service.

(b)  Eligibility:

The plans are only available to you if you preselect to Optus Long Distance for your Long Distance calls. If you do not preselect or continue to preselect both the Optus Long Distance Service and the Optus Local Direct Service, we may change your remaining service to the closest alternative current pricing plan.

(c)  Charges:

(i)  Your monthly access fee is charged one month in advance.

2.3  Broadband & Phone Bundle Plans

(a)  Access Method:

(i)  The below Broadband & Phone Plans are applicable to the following access methods unless otherwise specified:

(A)  Optus broadband on NBN internet & voice services;

(B)  Optus cable internet & voice service; and the

(C)  Optus DSL direct & Local Access direct services;

(D)  Optus DSL & Optus Local Access Resale

(b)  Eligibility:

(i)  The plans are only available to you if:

(A)  you preselect to Optus Long Distance Service;

(B)  you select the appropriate Optus Local call Service; and

(ii)  If you do not preselect or continue to preselect both the Optus Long Distance Service and the Optus Local Direct Service, we may change your remaining service to the closest alternative current pricing plan.

(iii)  Some plans are only available on some networks. Check the plan tables below for more details.

(c)  Charges:

(i)  Your monthly access fee is charged one month in advance.

2.3.1  24 Month Contracts

Optus Direct, Optus Cable and Optus NBN Networks

~ The speeds indicated in this section are maximum theoretical speeds only. This doesn't mean that you will experience the maximum speeds at all times, in fact you will typically experience slower speeds due to a number of factors including demand on the Network and local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location that prevent or interfere with reception and speed.

Optus DSL (Resale DSL and Local Access Resale)

2.3.2  Month to Month