INSTRUCTIONS & TOYS “R” US CANADA CONTACT INFORMATION
Instructions for Section II of EDI Questionnaire:
  • Mandatory documents for TRU Canada vendors are 810, 864 and 997.
Instructions for Section V of EDI Questionnaire:
  • If you choose to use a VAN other thanE-COM Systems, you will need to establish an
interconnect between your VAN and E-COM. Please note that your VAN or your company is responsible for interconnecting with E-COM.
Five simple steps to be followed for testing:
  1. Complete the EDI questionnaire and send to indicating when you will be ready to start testing.
  2. All EDI testing activities will be conducted in GXS Compliance Link once you have received your GXS Compliance Link invitation. Successful completion of ALL your assigned tasks is required by Toys’R’Us Canada. If testing is not completed within the first 3 week, 15 business days testing round, you will need to purchase another round of testing.
  3. You areexpected to complete testing in15 business days.
  4. Complete the pass notice in GXS Compliance Link once you have finished all your testing tasks.
  5. You will receive an email once you have been moved to production.
Contactsfor EDI information:
  • For TRU Canada vendors, you can access EDI guidelines and questionnaires online via the TRU Vendor Extranet under “Supply Chain Materials Canada” (
Contacts for TRU assistance:
  • For TRU Canada vendors, please contact for vendor set up assistance or guideline questions.
  • For EDI 810 & 864 technical support related assistance, please .

Contact for E-COM Systems:

  • E-COM SYSTEMS Support: 1.800.310.0029 ()
  • E-COM SYSTEMS URL:

EDI SETUP QUESTIONNAIRE

Please complete this page and return to:

MANDATORY FIELDS ARE MARKED WITH *.
(WITHOUT MANDATORY INFORMATION, EDI SETUP CANNOT BE COMPLETED)
Section I

Vendor company Name*:

Address:
Phone*:
Vendor Number (s)*: / ______
______
(_____)______-______ext: e-mail address* : ______
______

EDI Technical Contact*:

Phone*: / ______
(_____)______-______ext: e-mail address* : ______
Section II
This request applies to the following division of “R” Us(check to acknowledge)*:
TRU Canada Domestic
(See instructions for list of documentsused byTRU Canada)
Section III
This request applies to the following version of Documents:
810from your company will be Version 4010
864 from TRU CANADA will be version 4010
Section IV
Your ISA Qualifier*: Your ISA ID*: Your GS ID*: _
TRU CanadaISA Qualifier & ID: 12 / 4166602000 (GS ID is same)
TRU Canada van: E-COM systems
ACCOUNT I.D.: VANS ACCOUNT USER I.D.: ESMAIL
Section V
Indicate the network you will be utilizing*:
VAN ______ e-com Interconnect
If you choose to use a VAN other than E-COM Systems, you will need to establish an
interconnect between your VAN and E-COM. Please note that your VAN or your company is responsible for interconnecting with E-COM.
Receipt of this questionnaire is necessary for setting up your company’s vendor profile in our EDI system. Please return this to our EDIvendorsupportgroup as soon as possible. We look forward to having you as an EDI Trading Partner.
Date: Signed By: _
Frequently Asked Questions (FAQ)
  1. Questions related to EDI setup
  2. Questions related to EDItesting
  3. Questions related to tracking an EDI document

1. Questions related to EDI setup:

Q1: What EDI documentsare mandatory?
A1: EDI documents like 810,864 and 997 are mandatory documents. Testing for these documents will be arranged when the Canadian EDI Vendor Support group receives the completed questionnaire from the Vendor.
Q2: If company cannot support one of the transactions, what are the alternatives?
A2: You are responsible for being EDI Compliant, based on the Toys R Us Canada guidelines, on ALL EDI transactions. – EDI 850 v4030 (Purchase Order), 860 v4030 (Purchase Order Change), 856 v4030 (Advanced Ship Notice), 810 v4010 (Invoice), 864 v4010 (Invoice Reply). There will be no exceptions.
The procedures to facilitate this process will be the following:
  • Vendor that are not EDI capable;
  • Contact Brent Eckman,Senior Account Manager at SPS Commerce (612-435-9537,) to begin the engagement of getting set up on their WebForms platform.
  • The SPS Commerce Webforms platform will be at the vendor’s expense.
  • Vendors that are EDI capable;
  • Review the EDI guidelines and the EDI questionnaires that are available online via the TRU Vendor Extranet under “Supply Chain Materials Canada” (
  • Complete and return the EDI questionnaires to along with your testing start date.
Failure to comply to our EDI Purchase Orders, Purchase Order Changes, ASN’s, Invoices and Invoice Reply’s will result in Toys R Us Canada imposing a Non-EDI processing charge to the vendor.
Q3:If my company would like to change our EDI setup, what should be done?
A3: Please send an updated EDI questionnaire to nd for changes in EDI setup.
Q4: If the EDI contact for my company changes or if there is a message related to EDI, to whom should we send it?
A4: For changes in company contacts, please send an updated EDI questionnaire to . For EDI technical questions please send details to .
Q5: My company can’t sendan invoice in version 4010. We can send it in version 4030. Is this possible?
A5: No. TRU Canada will only support version 4010.
Q6: My company is planning to change EDI service providers. What are the factors to be considered?
A6: Please ensure that you don’t have any open 864’s in the Old VAN (EDI Service provider). If you have open 864’s, please correct and resend the invoice before changing VAN providers.
Also please do NOT forget to communicate an updated questionnaire to TRU and egarding changes in VAN.

2. Questions related to testing:

Q1: My company has not received a test 997 for the 810 that we been sent. What can be done?
A1: If you are using a VAN other than E-COM, please ensure that the interconnect between E-COM and your EDI service provider is fully functional. Please note that your VAN or your company is responsible for interconnecting with E-COM.
Q2: What should I do to do test 810’s with TRU Canada?
A2: EDI testing activities will be conducted in GXS Compliance Link. Successful completion of ALL your assigned tasks is required by Toys’R’Us Canada. If testing is not completed within the first 3 week, 15 business days testing round, you will need to purchase another round of testing.
Q3: How will I know if the 810 I sentreached yourProduction system?
A3: If ISA-15 indicator of FA received has “P”, your document has reached theproduction system.

3. Questions related to tracking an EDI document:

Q1: Will I be required to send a Functional Acknowledgment (997) for the 864 that TRU Canada sends to me?
A1: No, the 997 for the 864 is not required. We will issue an FA for the 810 that you transmit to us.
Q2: How will I know if TRU Canada received my 810 document?
A2: You will receive a Functional Acknowledgment (997) within one business day. If you have not received an FA for the document that you sent, please contact .
Q3: I received a FA for the EDI document that I sent,but I received an 864. What should I do now?
A3: Please correct the 810 based on the error message text contained within the 864. If you are unable to resolve, please contact ith your TRU assigned vendor number, Invoice number, ISA control number of the 810 and date on which you sentthe810 document. TRU Canada Operations will assist you in identifying the reason for rejection.
Q4: What are the versions of FA’s?
A4: If you have sent a document to TRU Canada in version 4010, you will receive the FA back in version 4010.
Q4: What are the versions of FA’s?
A4: If you have sent a document to TRU Canada in version 4010, you will receive the FA back in version 4010.

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